Bluebella
Level 2: Rookie

Why won’t webmail let me send a single photograph?

Answered

I’m logged into webmail via the website, using an iPad running IOS 12.4.1. I’m trying to send an email with a single photograph attachment. The photograph was taken with an iPhone. Maximum message size exceeded [Err code: 554].

Aside from the horrible experience webmail has become, why won’t it allow me to send this?

I am NOT a business, just a home user.

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Why won’t webmail let me send a single photograph?

The photo is too large in size. Check the size of the photo and then reduce it. I think there is a 5MB limit.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Why won’t webmail let me send a single photograph?

The photo is too large in size. Check the size of the photo and then reduce it. I think there is a 5MB limit.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: Why won’t webmail let me send a single photograph?

Probably a silly question, but do you have MMS enabled on your device?

Have you used it to send photos previously and dis you recently do any updates just before this issue occurred?

Are you just using the phone LTE service or do you have WiFi Calling enabled?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Why won’t webmail let me send a single photograph?

They're using the Telstra Mail webmail site to send a photo as an email attachment, not MMS.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: Why won’t webmail let me send a single photograph?

OK..  I am working on something else, I should stop the CrowdSupport stuff while I finish it.. Smiley Happy

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit