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Poor form- Telstra Connect
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Re: Poor form- Telstra Connect
Hi Howelligan. Thankyou for coming through. Really sorry to hear of your frustrating experience.
Based on what you've told me, I'd encourage you to raise a complaint via the following - https://crowdsupport.telstra.com.au/t5/General-Services-KB/Lodging-a-complaint-with-Telstra/ta-p/681...
You'll be assigned a case manager, who will read your complaint and the notes on your account, look at your services, and contact you to discern a resolution.
Take note of the 'SR' reference number supplied at the end, so we can keep track of the complaint.
Please let us know how you get on, as I'd like to hear this is being addressed as a priority - Matthew.
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Re: Poor form- Telstra Connect
That's quite an odd situation. Stay Connected is usually included by default when you sign a new contract and you are asked if you want it removed.
Also, if you want real insurance cover on your phone to cover accidental breakage and theft, get it added to your Home & Contents Insurance Policy as a defined Portable Item. This form of insurance is actually what people want in most cases and not the form of insurance that is provided by Stay Connected.
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Re: Poor form- Telstra Connect
Thanks Matthew
I've lodged a complaint, & heard back from someone yesterday afternoon. It seems there is a bureaucratic stumbling block which has caused the issue. Humans make mistakes, but apparently the 'system' isn't able to adapt to such situations. Hopefully it will all be sorted soon.
Regards, Ian
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Re: Poor form- Telstra Connect
G'Day Jupiter,
Your observation is supported by the fact that there has now been mention made on atleast two occassions, of the 'Service' having been 'cancelled' on day of collection, which makes it all the more frustrating.
Regards, Ian
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Re: Poor form- Telstra Connect
Hi Howelligan,
Thanks for the update. You mentioned you'd heard back from the complaint, can I ask were you satisfied with the outcome & did they provide an SR case number for your reference?
Angela
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Re: Poor form- Telstra Connect
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Re: Poor form- Telstra Connect
Thanks for letting us know. Glad to hear it's progressing; thank you for your patience - Matthew.
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Re: Poor form- Telstra Connect
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Re: Poor form- Telstra Connect
Thanks for the update, glad to read the matter is being resolved. Please don't hesitate to keep us updated.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines