This is my complaint if you can somehow lodge it for me
The deal I was offered was the $99 a month bundle which included the 100gig a month.
Obviously I continued with the platinum foxtel
Once we got this bit sorted I asked what it would cost be per month (total per month not a break down) if a bought over 3 mobile phones from Vodafone to Telstra
This is when the staff member went away, spoke to his manager and came back with $385 per month total. (Bundle, foxtel and 3 mobiles)
Issues;
I don't have platinum foxtel (all channels just not as platinum)
being charged for local calls despite being told I will not be
being charged $425 per month despite being promised $385
This has been going on for close to 12 months and all I am getting is lip service and the run around.
12 visits to the store "We will sort it I promise" haha. Yeh right
2 phone calls (promised a manager would call me, That was 3 weeks ago. Still waiting)
2 emails (No reply as yet first one sent in MARCH)
Let me be very clear, I would never have agreed to change my bundle and bring over the mobiles if the $385 deal was not offered.
Up until this matter I have had nothing but great service and everything I was offered was supplied.
I now feel let down, mislead and tricked into paying excessive money and not given to deal I agreed to and was offered.
I am seriously contemplating giving Telstra the flick and going elsewhere
Maybe it is time to contact the Ombudsman
What do I want
For someone to take responsibility and help me resolve this issue
Stop giving me the run around and actually show customer service
Setup direct debit