Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: 2 factor authentication not working for account.
You will need to check with Telstra to make sure that the mobile number associated with your account is correct.
Call 132200 or send a message by either:
- the My Telstra app on your mobile
- logging into your account via the telstra.com.au website
and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.
- 0 Likes
- 0 Replies