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nermal
Level 1: Cadet

SpoilerWhenever I try to sign in I get the following message: "You don’t appear to be active on this account It looks like your permission on this account has expired. Get in touch with the account holder. Are you the account holder? If you are the a ...

Jamienash83
Level 3: Gumshoe

HiJust wondering for those of you who pre-ordered the galaxy S20 online, have recieved the free telstra bonus points yet?Was supposed to have 70,000 points added but nothing as yet. Can't contact telstra

matt_hartley
Level 1: Cadet

It has been over a month since i ordered and paid for a product using part rewards and part cash. Is there anyway to track this order. Robot chat does not know and phone number support says that it is not an important call?

Bazza8
Level 2: Rookie

We joined Telstra Plus in May 2019. Recently tried to enter 1st birthday offer. Noticed address is old and incorrect (Telstra Plus enrolment appears to have picked up a former address).Tried to update - twice over past 3 weeks. Address remains incorr ...

K555
Level 1: Cadet

I have tried the link from the Telstra Plus website several times however it doesn't work. I also tried the last suggestion of pasting the address. I then enter my login details, however, the website just keeps trying to load and refuses to. Please h ...

Gemma-Louise
Level 1: Cadet

So I order a Samsung S20 5g while they were giving away bonus points for this same product. To be exact, it was 30,000 bonus points for a small plan and 20,000 for ordering online (which I did).I got the phone around a week ago, I've received 30,000 ...

priorm
Level 2: Rookie

Anyone else had similar experiences with Telstra Plus?Briefly ... Most of day messaging to follow up missing points. Received a helpful call back and issue was resolved. Great!When asked about other issues I pointed out too many rewards are out of st ...

alibemec
Level 1: Cadet

I have recently placed an order through Telstra Plus - the points have been taken, the additional payment has been taken, but I have not received any order confirmation at all.  Is there any way to follow this up?

Telstratas
Level 1: Cadet

Has anyone paid for Telstra rewards and received nothing. No refund or product?no order even with Telstra receipt?  

GJM3
Level 2: Rookie

Whenever I try to sign in I get the following message: "You don’t appear to be active on this account It looks like your permission on this account has expired. Get in touch with the account holder. Are you the account holder? If you are the account ...

danzi55
Level 1: Cadet

Hi so I'm a telstra plus member, if I spend 100 on my internet bill I should get 1000 points correct? 

Nurse3
Level 4: Private Eye

Vodafone and Optus have provided waived fees for frontline healthcare workers for 2 and 3 months. Telstra should offer same incentives to show appreciation to people that put lives of others in front of theirs. Thank you 

Nitz
Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

herstonian
Level 3: Gumshoe

I couldn’t ever see us using our 22,031 rewards points but then decided to see if we could buy a phone for sister-in-law in NZ who is still using an old iPhone 5s. Ordered a Nokia 2.3 22k plus $90. Phone arrived yesterday and it’s prepaid and locked. ...

Beza
Level 2: Rookie

I bought Telstra plus movies tickets. Unused and unknown if can be used due to lockouts. 
how can I get my $90 refund?

Adully
Level 1: Cadet

Hi guys ,I am a Telstra plus customer and would like to get an assistant in terms how to book a ticket for a move using my Telstra plus ? Thank you  in Advance 

HOE1
Level 2: Rookie

I ordered a speaker online 12 days ago.Tracking doesn't work and item hasn't arrived. Invoice number is all I was given. LYO50448276

Bonnie2427
Level 1: Cadet

I want to buy 2 tickets for Metallica concert in Melbourne Vic Australia 22nd of October 2019

scorpiogrrl
Level 1: Cadet

HI I want to take advantage of the 3 month Stan offer but on the premium plan so I can watch 4K content. So I saw in the fine print that if you are already a Stan customer you get the 3 months for the plan you are already on. So yesterday morning I s ...

Matty9
Level 1: Cadet

Are the discounted Telstra movie tickets still available?

nermal
Level 1: Cadet

SpoilerWhenever I try to sign in I get the following message: "You don’t appear to be active on this account It looks like your permission on this account has expired. Get in touch with the account holder. Are you the account holder? If you are the a ...

Toni1961
Level 1: Cadet
SAMILI
Level 1: Cadet

The KAYO membership rewards offer does not work. Just get the spinning wheel of death when u try to redeem the offer from Telstra 

ALAINAUSSI
Level 1: Cadet

HELLOI am a new customer for telstra velocityI try to joint telstra plus to subscribe to foxtel tv but the windows stay blank after having signed in with my telstra credentialsthank you for your helpregardsAlain

lehhcorreia
Level 1: Cadet

I am trying to purchase the Apple AirPods thought the app using my Telstra points but it’s asking for an Australian passport or drivers license. I don’t have neither, what should I do? Can I provide my international passport or NSW photo card?

Kimbo_matt
Level 1: Cadet

Hi 2 weeks ago I used points plus cash to get an Apple Watch. My points have been taken but I never received a confirmation email. 
thanks

Dazzy
Level 3: Gumshoe

Hi, I placed an order for an X-Box controller April 18 - LYO50851922. It's been over 4 weeks and still have not received the controller. I understand the COVID19 garbage but this is getting a little ridiculous. Where is my order?

Broostar
Level 1: Cadet

I redeemed 10,000 reward points on 9 April 2020 for a Google Nest Mini device and remains undelivered. The invoice number is LBO50816827. I also have not received a dispatch notification. I have contacted Telstra a couple of times (and that was hard ...

BLS84
Level 1: Cadet

I redeemed my points on the 3rd of March for some jbl headphones and still haven’t received them or a tracking number. Is there anyone I can contact? In store or by phone? I have an invoice number

Ze_Apache2492
Level 1: Cadet

I still can’t sign up or sign into Telstra Plus, can someone please help me... Thank You in advance...

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