I have just redeemed some points for a Blue Ant speaker and received it but it is faulty. I've been all around the Telstra Plus site but cannot find any way of reporting this. Any ideas?
Hi I was just trying to see if my username and password was working to get pre sale tickets tomorrow for Kiss. When I try and login it comes up with a error code NCLE001. I know that I am early and they have not gone on sale as yet but did not want t ...
Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical ...
I cannot receive or send emails on my bigpond account. When I go into INTERNET ACCOUNT settings, I get a pop up message asking for the mail password. The correct password is entered but not accepted. How do I change the password?
After some bad experiences with Telstra Plus in the recent past, I actually have to give credit where its due for their latest effort. Used several thousands of points to order some expensive headphones from the Rewards Store on Australia Day.. I wa ...
Hi, when I signed up to my iPhone 12 Pro XL plan in October this year there was an offer on your website of 45,000 Telstra plus points. it has now been almost 6 weeks since I placed my original order and there have been no points credited to my accou ...
Hi everyone I am interested in getting the 4g wifi hotspot via rewards plus with my pointe and am wondering whether it is locked to the Telstra Network because I cant find anything that says it is.
Your response to complaints is non-existent.I placed an order for a Google Nest on 12 Dec 2020 and had points and $45 deducted from my credit card. I have made several complaints including in person at your Airport West store and have had no solution ...
Hey, I signed up for direct debit so that I could get the bonus points in 2020. I haven’t received the points and cannot find out where to contact to get them. Can you please help?
I've been trying to redeem points and every time I try to access the rewards store I get the error message 'something went wrong ' I've been trying for over 2 months and have the same problem on multiple devices and different operating systems. I ca ...
What aren’t Telstra offering discount movie tickets for WA theatres?? I used to buy tickets all the time and now WA isn’t a selectable option....doesn’t make sense!Plus you’re ‘choose a board’ options for this particular subject don’t make much sense ...
Hi I’m having abit of trouble understanding the Telstra plus app and my awards I have 800$ to spend in Telstra money and I’m wanting to no if u can buy data with it ?
Telstra was offering 45,000 bonus Telstra Plus points for iPhone 12 preorders placed up until 22/10. I preordered the iPhone and am wondering when the points would be applied to my account? Would this generally occur on the next billing cycle?Thanks ...
Hi All, Telstra chat support suggested I try here to solve this issue so here goes. I just ordered a new iPhone 12 for my business with the promo of 45,000 bonus points, plus 10,000 sign up bonus. I went to sign up and I get this message: When I con ...
How do we transfer our points without having to contact Telstra in the FAQs they say we can but don’t tell you how VERY FRUSTRATING I need to give my fiancée points to get recharge credit
Ok. So l'm a Telstra Plus Silver memberand have been offered KAYO free for 3 months.Should I take up this offer or not....as I intend to take up the Kayo basic membership at $ 15 per month (for 12 mths.)which is available for new members or returning ...
What is it and being a customer for many years how do I access points and rewards . My telstra just led me up garden path .. With same message a few times a day over many Chat doesnt respond and Phone Number not relevant Something went wrongWe're s ...
I bought a Fitbit Inspire on Telstra Plus and $46. However, it is dysfunctional. The watch face is not readable in bright sunlight and no variation of face style fixes this problem. I would like to return it for a refund of cash and points
I’m trying to redeem the Binge offer on Telstra Plus. When I press “redeem” it tries to send a one-time PIN to my service. However, the service I have is a data only service, and it can’t receive text messages, so the one-time PIN doesn’t work. How d ...
How do I follow up on them? I did not receive a confirmation emailI have no information on my app except that they were purchased on the 29/11 and 50000 points redeemed. I cannot seem to speak to someone at Telstra, it just hangs up.
20000 Telstra pointsHi Im trying to contact service agents about my bonus 20000 points for recontract on new mobile plan. I’ve been on my new iPhone 12 Pro Max plan for a couple of months, anyone know when you get the 20000 points? Thanks
I have just redeemed some points for a Blue Ant speaker and received it but it is faulty. I've been all around the Telstra Plus site but cannot find any way of reporting this. Any ideas?
Hi everyone I am interested in getting the 4g wifi hotspot via rewards plus with my pointe and am wondering whether it is locked to the Telstra Network because I cant find anything that says it is.
How do we transfer our points without having to contact Telstra in the FAQs they say we can but don’t tell you how VERY FRUSTRATING I need to give my fiancée points to get recharge credit
I've purchased $30 pre-paid recharge using 10000pts on the My Telstra app this morning, however when I submit the purchase, it came up with an error page. My points were deducted when I log back in again but so far I haven't received any confirmation ...
So here is what happened. I was looking to upgrade to 5G as I was awaiting my iPhone 12 preorder reach me. I noticed a promotion on Telstra page. Upgrade to a medium or above plans by 22/10/2020 and receive a bonus Telstra plus points of 45000 . So I ...
Signed up and received the device and email confirmation, however, cannot use the product at all as the subscription is not active per the mobile app. Cannot get through on phone nor chat, this is the last resort to trying to get some customer servic ...
Hello, I just signed up for this great free offer, and the device should be arriving tomorrow, however when I checked my services in the Telstra 24/7 dashboard I noticed that there is now a new menu item "Telstra Locator Subscription" and it shows th ...
Can someone help, how do you get in contact (other than here) to get a resolution on an order that for some reason wasn't delivered? Sorry about posting here
We accepted and activated the 12 month offer all was well for a few days but just got an email from binge saying sorry to see you go as though we had ended the subscription? now when trying to login to the app it asks me to subscribe and pay but on t ...
Ordered 3 items ,they took my points , only received 2 items in the courier bag, where is my remote control please.Tried msg Telstra but it seems to go in circles. I cannot watch Telstra TV without a remote control.Rectify our problems please Thank ...
Hi all I have been having this problem for 6 weeks now and no-one from Telstra can help me. I have SILVER Rewards Plus and am entitled to 3 months of Stan membership. When I click on the activate now link either on the app or the telstra rewards web ...
Vodafone and Optus have provided waived fees for frontline healthcare workers for 2 and 3 months. Telstra should offer same incentives to show appreciation to people that put lives of others in front of theirs. Thank you
Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...
I couldn’t ever see us using our 22,031 rewards points but then decided to see if we could buy a phone for sister-in-law in NZ who is still using an old iPhone 5s. Ordered a Nokia 2.3 22k plus $90. Phone arrived yesterday and it’s prepaid and locked. ...
Hi guys ,I am a Telstra plus customer and would like to get an assistant in terms how to book a ticket for a move using my Telstra plus ? Thank you in Advance
HI I want to take advantage of the 3 month Stan offer but on the premium plan so I can watch 4K content. So I saw in the fine print that if you are already a Stan customer you get the 3 months for the plan you are already on. So yesterday morning I s ...
Hey, I signed up for direct debit so that I could get the bonus points in 2020. I haven’t received the points and cannot find out where to contact to get them. Can you please help?
Ok. So l'm a Telstra Plus Silver memberand have been offered KAYO free for 3 months.Should I take up this offer or not....as I intend to take up the Kayo basic membership at $ 15 per month (for 12 mths.)which is available for new members or returning ...
I placed the order on 12 Dec and had points and $45 deducted from my credit card. How do I get an update or get an update. There is no facility to speak with anyone from Telstra on your App or website.
How will Telstra replace the functionality of Robocaller blocking that Caller Tones provided?Caller Tones confuse the Rococalling computer that thinks it has reached messagebank and hangs up.I rely on Caller Tones to vet my calls for me, now I'll no ...
Telstra you recently updated the look of the accounts section and in the Telstra Plus area too. What has happened to all my benefits that I always used to see eg. Stan, Binge, Kayo etc., plus the sports ones too, sitting there ready for me if I want ...
Hi Telstra Team I have been trying to get my issue solved with live chat and they have no CLUE Anyways I have been trying to order a phone from Telstra Plus with my points and because I do not have enough points Id like to use the option to add the r ...
Hi, I was just wondering if anyone else has questioned or wondered what the purpose of the Telstra Rewards are? Telstra has a lot of stuff that on face value appears to be fairly useless and the amount of points you need to get something useful, puts ...
Where is the result for 1 million telstra plus points for subscribing to apple newsletter? it was supposed to be announced on 20th oct on telstra plus page
Hello, speaking of Telstra+, I’ve never really used the tech support, but when I want to use it due to extremely slow internet - I’m on hold for an hour? I thought gold / platinum VIP service would be quicker then this?
Have being getting code Support code: CNE1072 for months when trying to log into Telstra Plus. Have been asking support for over one month on the Telstra App with no success They dont seem to even read my problem, its almost funny some of the respon ...
Looking to purchase the iPhone SE 2020 with my Telstra Plus points and would like to know whether the phone is unlocked outright or is it bound to the Telstra network?
I have a free 3 month Kayo offer but cannot activate it. The offer is attached to my iPad plan but the sign up seems to require an OTP which my iPad cannot receive. Online chat can't resolve, my account has the correct contact number (which is not a ...
HiI want to transfer my Telstra point to my partner's telstra ID to redeem it for something.It's written that I can do online in FAQ section but couldn't find any option for it.Is there any way I can transfer it??Thank You
I was signed up for $15 per month Kayo through Telstra but my bill has suddenly jumped up to $15. I can only see 1 month free kayo through my Telstra Plus offer but the $15 per month for 12 months has gone. What has happened?
Why are items you can get with your Telstra Plus points so much more expensive thru Telstra? Using over 100k points its still cheaper to buy a Galaxy Active 2 watch full price anywhere else !
I made an order but its to the wrong address and there is no way I can get it if it goes to that address I don't know how to get it changed so it comes to me instead someone please help im freaking out.
Is it possible to change the email address that is linked to your Telstra Plus rewards? The reason I ask is that I log into my Telstra account with a gmail email address, that I have also used to set up my Telstra ID. No problems there. I use this ...
So I get we're in lockdown with Covid and all, but is anyone waiting on their orders to be delivered?I've ordered some headphones via the Telstra Plus site with my points and it's been 2 weeks and I haven't even heard a thing. Points have been deduct ...
I wanted to buy two tickets for Storm vs Cowboys match. No round 18 matches shown on the app nor when i logged into it via my account. I assumed that telstra plus/rewards may have tickets "held" for purcfase but Ticketek stated every section was sold ...
It's been over 2 weeks since I paid my bill (early by the way) and I still haven't received my points. Not only that is I ordered a Device from the Rewards store with point but it declined me, and I haven't been refunded my points for that too and I ...
Hi, i recently used 75,000 reward points to purchase an item in the rewards store. I checked my account and the points were deducted but I never got a confirmation message or any notification that the purchase was received or has been sent. i have d ...