Telstra Plus™

I have just redeemed some points for a Blue Ant speaker and received it but it is faulty. I've been all around the Telstra Plus site but cannot find any way of reporting this. Any ideas?

Hi I was just trying to see if my username and password was working to get pre sale tickets tomorrow for Kiss. When I try and login it comes up with a error code NCLE001. I know that I am early and they have not gone on sale as yet but did not want t ...

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical ...

I cannot receive or send emails on my bigpond account. When I go into INTERNET ACCOUNT settings, I get a pop up message asking for the mail password. The correct password is entered but not accepted. How do I change the password?

After some bad experiences with Telstra Plus in the recent past, I actually have to give credit where its due for their latest effort. Used several thousands of points to order some expensive headphones from the Rewards Store on Australia Day..  I wa ...

Hi, when I signed up to my iPhone 12 Pro XL plan in October this year there was an offer on your website of 45,000 Telstra plus points. it has now been almost 6 weeks since I placed my original order and there have been no points credited to my accou ...

Hi everyone I am interested in getting the 4g wifi hotspot via rewards plus with my pointe and am wondering whether it is locked to the Telstra Network because I cant find anything that says it is.

Your response to complaints is non-existent.I placed an order for a Google Nest on 12 Dec 2020 and had points and $45 deducted from my credit card. I have made several complaints including in person at your Airport West store and have had no solution ...

Hey, I signed up for direct debit so that I could get the bonus points in 2020. I haven’t received the points and cannot find out where to contact to get them. Can you please help? 

I've been trying to redeem points and every time I try to access the rewards store I get the error message 'something went wrong ' I've been trying for over 2 months and have the same problem on multiple devices and different operating systems.  I ca ...

What aren’t Telstra offering discount movie tickets for WA theatres?? I used to buy tickets all the time and now WA isn’t a selectable option....doesn’t make sense!Plus you’re ‘choose a board’ options for this particular subject don’t make much sense ...

Hi I’m having abit of trouble understanding the Telstra plus app and my awards I have 800$ to spend in Telstra money and I’m wanting to no if u can buy data with it ?

Telstra was offering 45,000 bonus Telstra Plus points for iPhone 12 preorders placed up until 22/10. I preordered the iPhone and am wondering when the points would be applied to my account? Would this generally occur on the next billing cycle?Thanks ...

Hi All, Telstra chat support suggested I try here to solve this issue so here goes. I just ordered a new iPhone 12 for my business with the promo of 45,000 bonus points, plus 10,000 sign up bonus. I went to sign up and I get this message:  When I con ...

Can anyone tell me what the future is for bigpond.com email addresses? 
Should I be moving across to another email address any time soon? Thanks

How do we transfer our points without having to contact Telstra in the FAQs they say we can but don’t tell you how VERY FRUSTRATING I need to give my fiancée points to get recharge credit 

How can we connect our accounts to get rewards points between me and my fiancée WE FIND IT VERY CONFUSING AND HARD TO DO Please make it easier TELSTRA 

Ok. So l'm a Telstra Plus Silver memberand have been offered KAYO free for 3 months.Should I take up this offer or not....as I intend to take up the Kayo basic membership at $ 15 per month (for 12 mths.)which is available for new members or returning ...

SpoilerSpoiler    Can anyone tell me why the rewards store won't load.  The tab at the top says Online Shop Checkout but the page is totally blank.

What is it and being a customer for many years how do I access points and rewards . My telstra just led me up garden path .. With same message a few times a day over many Chat doesnt respond and Phone Number not relevant   Something went wrongWe're s ...

I bought a Fitbit Inspire on Telstra Plus and $46. However, it is dysfunctional. The watch face is not readable in bright sunlight and no variation of face style fixes this problem. I would like to return it for a refund of cash and points

I’m trying to redeem the Binge offer on Telstra Plus. When I press “redeem” it tries to send a one-time PIN to my service. However, the service I have is a data only service, and it can’t receive text messages, so the one-time PIN doesn’t work. How d ...

How do I follow up on them? I did not receive a confirmation emailI have no information on my app except that they were purchased on the 29/11 and 50000 points redeemed. I cannot seem to speak to someone at Telstra, it just hangs up.

20000 Telstra pointsHi Im trying to contact service agents about my bonus 20000 points for recontract on new mobile plan. I’ve been on my new iPhone 12 Pro Max plan for a couple of months, anyone know when you get the 20000 points? Thanks