Accounts & Plans

Telstra Plus™

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Telstra Plus™
Show more
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
TOG-Osdor
TOG-Osdor
Level 2: Rookie
Monday

No stock, no ETA, no rewards for me!

How long does it take for stock levels to be refilled? I’ve been waiting for 6 months for an Apple Watch series 5 that is not gold/pink to become available. Still nothing. 

Is this really a rewards scheme or just a scam to get us spending more? 

Can an ...

0 Kudos
Like
More
NDJ
NDJ
Level 1: Cadet
yesterday

Drone stock levels on telstra rewards

DJI Mavic Mini Drones are now out of stock on the Telstra Rewards site, is there an eta on when stock will be available please.

  • 44 Views
  • 0 Replies
0 Kudos
Like
More
LW23
LW23
Level 1: Cadet
Tuesday

Transfer Points

Wondering if it is possible to transfer rewards points to family?

0 Kudos
Like
More
Elise1
Elise1
Level 1: Cadet
Saturday

Binge issue

We accepted and activated the 12 month offer all was well for a few days but just got an email from binge saying sorry to see you go as though we had ended the subscription? 
now when trying to login to the app it asks me to subscribe and pay but on t ...

0 Kudos
Like
More
dataexcellence
dataexcellence
Level 4: Private Eye
a week ago

Binge offer not showing in Telstra Plus rewards area

Hi Telstra Community, I am not seeing the Binge offer in my Telstra Plus account. For clarity, I have never signed up to Binge previously, I have Telstra postpaid mobiles and Internet in my account, I am a gold member, have been with Telstra 30 years ...

1 Kudo
Like
More
Broostar
Broostar
Level 1: Cadet
May

Undelivered reward redemption

I redeemed 10,000 reward points on 9 April 2020 for a Google Nest Mini device and remains undelivered. The invoice number is LBO50816827. I also have not received a dispatch notification. I have contacted Telstra a couple of times (and that was hard ...

1 Kudo
Like
More
KLM4
KLM4
Level 1: Cadet
3 weeks ago

Waiting on Telstra Plus order of 6 weeks ago

Made first ever order via Telstra Plus 6 weeks ago, on 9/5 and tracking indicates it has not moved since last tracking in eastern states 14/5/20. Is this normal??

0 Kudos
Like
More
Mentor123
Mentor123
Level 1: Cadet
Saturday

Binge

I set up Binge account for the 12 Months offer, my password wouldn’t work so I tried the reset password and it said that a reset link was sent to email..so far no email and I tried several time. Help would be appreciated Thank You. 

  • 61 Views
  • 0 Replies
0 Kudos
Like
More
CraigD78
CraigD78
Level 3: Gumshoe
2 weeks ago

1st Birthday rewards

I'm kinda confused. I received an email today "discover your pick me up reward" but, when i go into the email it says i won Galaxy ear buds then (i have don't show pictures setting on) i click show pictures, and it says i've won 1000 points only.Woul ...

0 Kudos
Like
More
Ally811
Ally811
Level 1: Cadet
a week ago

Telstra plus account

After 8+ months Telstra STILL won’t let me use my rewards account , has Telstra done this to anyone else?? I’ve been a customer with Telstra well over 15 years!!!!  So Telstra, you are terrible!!!

  • 54 Views
  • 0 Replies
0 Kudos
Like
More
Load More
LW23
LW23
Level 1: Cadet
Tuesday

Transfer Points

Wondering if it is possible to transfer rewards points to family?

0 Kudos
Like
More
Malcolm69
Malcolm69
Level 2: Rookie
May

Unable to access Stan Membership Benefits on Silver

Hi all I have been having this problem for 6 weeks now and no-one from Telstra can help me.  I have SILVER Rewards Plus and am entitled to 3 months of Stan membership. When I click on the activate now link either on the app or the telstra rewards web ...

0 Kudos
Like
More
danzi55
danzi55
Level 1: Cadet
May

What counts as eligible

Hi so I'm a telstra plus member, if I spend 100 on my internet bill I should get 1000 points correct? 

0 Kudos
Like
More
Nurse3
Nurse3
Level 4: Private Eye
April

COVID-19 assistance to frontline healthcare workers

Vodafone and Optus have provided waived fees for frontline healthcare workers for 2 and 3 months. Telstra should offer same incentives to show appreciation to people that put lives of others in front of theirs. Thank you 

24 Kudos
Like
More
Nitz
Nitz
Level 1: Cadet
January

Telstra Plus 50000 points

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

0 Kudos
Like
More
herstonian
herstonian
Level 3: Gumshoe
April

Telstra Plus - bought a Nokia 2.3 phone, thought it was outright but it’s locked

I couldn’t ever see us using our 22,031 rewards points but then decided to see if we could buy a phone for sister-in-law in NZ who is still using an old iPhone 5s. Ordered a Nokia 2.3 22k plus $90. Phone arrived yesterday and it’s prepaid and locked. ...

1 Kudo
Like
More
Beza
Beza
Level 2: Rookie
April

Telstra rewards movie tickets refund

I bought Telstra plus movies tickets. Unused and unknown if can be used due to lockouts. 
how can I get my $90 refund?

0 Kudos
Like
More
Adully
Adully
Level 1: Cadet
March

Telstra plus

Hi guys ,I am a Telstra plus customer and would like to get an assistant in terms how to book a ticket for a move using my Telstra plus ? Thank you  in Advance 

1 Kudo
Like
More
HOE1
HOE1
Level 2: Rookie
December

Missing order

I ordered a speaker online 12 days ago.Tracking doesn't work and item hasn't arrived. Invoice number is all I was given. LYO50448276

1 Kudo
Like
More
Bonnie2427
Bonnie2427
Level 1: Cadet
September

I've joined Telstra plus and im trying to find metallica concert tickets for October 2019

I want to buy 2 tickets for Metallica concert in Melbourne Vic Australia 22nd of October 2019

0 Kudos
Like
More
Load More
NDJ
NDJ
Level 1: Cadet
yesterday

Drone stock levels on telstra rewards

DJI Mavic Mini Drones are now out of stock on the Telstra Rewards site, is there an eta on when stock will be available please.

  • 44 Views
  • 0 Replies
0 Kudos
Like
More
Mentor123
Mentor123
Level 1: Cadet
Saturday

Binge

I set up Binge account for the 12 Months offer, my password wouldn’t work so I tried the reset password and it said that a reset link was sent to email..so far no email and I tried several time. Help would be appreciated Thank You. 

  • 61 Views
  • 0 Replies
0 Kudos
Like
More
Ally811
Ally811
Level 1: Cadet
a week ago

Telstra plus account

After 8+ months Telstra STILL won’t let me use my rewards account , has Telstra done this to anyone else?? I’ve been a customer with Telstra well over 15 years!!!!  So Telstra, you are terrible!!!

  • 54 Views
  • 0 Replies
0 Kudos
Like
More
guzzy04
guzzy04
Level 1: Cadet
2 weeks ago

proof of Id when availing reward?

I wanted to avail an rewards Item, but on the proof of ID on the delivery option, it only have Au passport and AU drivers license in the option,

  • 137 Views
  • 0 Replies
0 Kudos
Like
More
Mag138
Mag138
Level 1: Cadet
2 weeks ago

Changing from Business to Personal on Telstra Plus

I have been going around in circles since June 5 with the help on the Telstra 24/7 app.  I have just registered for Telstra Plus and my classification has come up as business. It is a home account though and always has been.  I want it changed to Per ...

  • 69 Views
  • 0 Replies
0 Kudos
Like
More
ThomasWatson1
ThomasWatson1
Level 1: Cadet
3 weeks ago

Xbox One X Elite S2 Restock

Just wondering when the Elite S2 controller will become available in the rewards store again??

  • 87 Views
  • 0 Replies
0 Kudos
Like
More
Bva87
Bva87
Level 1: Cadet
3 weeks ago

Address

Hi I entered the telstra plus promo and my account is picking up a old address even though billing address is correct can someone help 

  • 102 Views
  • 0 Replies
0 Kudos
Like
More
Charger38
Charger38
Level 1: Cadet
3 weeks ago

Telstra Plus error SBSU-ERROR-01

Good morning, I am having trouble logging into Telstra Plus and have done so for about a week. My credentials are correct and confirmed by Telstra. Any suggestions or updates on the outage? 

  • 104 Views
  • 0 Replies
0 Kudos
Like
More
nomi2978
nomi2978
Level 1: Cadet
3 weeks ago

code CNE1072

I'm really over this ive been getting this code CNE1072 and it wont let me in my telstra plus and customer service says its because I didn't send telstra my driver's licence. I'm not sure that has to do with it

  • 142 Views
  • 0 Replies
0 Kudos
Like
More
Dave170
Dave170
Level 1: Cadet
4 weeks ago

Reward redemption page continuously reloading

I have tried redeeming both Stan and Kayo on my silver membership on two different iPhones and a laptop. Each time the page is on a continuous looping page reload. 

  • 110 Views
  • 0 Replies
0 Kudos
Like
More
Load More

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Telstra Home >