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User12344
Level 1: Cadet

When I enter in my covid document number it won’t work. It says do not use spaces but I don’t use any spaces. I enter the correct 12 digit number?

HereToHelp
Level 1: Cadet

I can see at least two closed threads on this issue and no update that sets out how to get around this. I spoke with someone on Telstra live chat today and even they weren't aware of this work-around. I was told I'd have to pay $5.95 or redeem 2,500 ...

TAT834
Level 1: Cadet

Everytime i login to Telatra Plus i get Support code: CNE1072I have contacted support numerous times but still after a year I have the same issue, can anyone assit?

Takezo
Level 1: Cadet

I bought a Pixel 6 last week through a Telstra Plus offer. The purchase has been a nightmare from the outset - no notification provided upon purchase and took 2 days for Telstra to even be able to confirm my purchase.  I've got the phone now, but hav ...

NonChalance
Level 1: Cadet

My spend on the Telstra bill is not contributing to the Telstra Plus point.  How can I find out what is going wrong?

Michael-1234567
Level 5: Eagle Eye

These are the steps involved in the fault on Telstra Plus website I reported on 11/10/21: https://plus.telstra.com.au/ click "Rewards Store"click "Home Office & Internet" click "Telstra Call Guardian 301"click "Verify and Redeem" and enter PINon "You ...

MissCaz
Level 1: Cadet

Hi there, I ordered and received a pair of headphones through points redemption. They have stopped working and I want to get them replaced but I can’t find the receipt anywhere in my emails. Does anyone know if you’re able to generate a duplicate rec ...

pacey7777
Level 1: Cadet

Hi,is there an issue with the 2nd show in Melbourne, I am unable to select tickets.

jaynewhitney007
Level 1: Cadet

cannot buy tickets on the presale - shows availability but seem to need a code - this is sooooo frustrating 

Adelaide21
Level 1: Cadet

I am a Telstra Plus member. Please tell me what the pre-sale code for Billie Eilish tickets is? Nothing is showing when I click on the Telstra Plus link, just a blank page

tpar1
Level 1: Cadet

Every Time I have tried to book a movie ticket through the Telstra Pus website (for the past 2 weeks in WA) I receive the following message:"Telstra Plus discount unavailable for this session"So far I have been unable to find a movie or session that ...

JohnnyEnglish
Level 1: Cadet

Hi Team,I am unable to send messages but can receive messages.I receive a bounce back saying my message is suspected as spam with OB703 in the bounce back.Any suggestions please?Thank you

AmandaBoz
Level 1: Cadet

Hi  I redeemed a gaming headset and it’s faulty how do I arrange an exchange
It was a Razer Kraken X  

Gaz170
Level 3: Gumshoe

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical ...

Deak79
Level 2: Rookie

Is anyone having issues with their telstra plus points crediting to their account.I constantly have to message Telstra to have it sorted out. For my most recent payment I received the 50% bonus only and the payment before I received the payment credi ...

Ping626
Level 1: Cadet

It is been more than 2 weeks now. I cannot open the reward store.Looks like there is an issue between my account and the reward store. If I did not log in, I can access the store.But after logged in, the spinner is there for a long time, and then it ...

yepitsme10
Level 1: Cadet

hi - i have quite a few rewards points and want to redeem them for a couple of items. I don’t seem to be able to add more than 1 item at a time which means I have to pay the $5.95/2500 points postage for each single item .. surely there is a way to b ...

Alex2503
Level 1: Cadet

I log in and all that jazz, find my movie, cinema and session. select the number of tickets, seat and bypass the snackies. but regardless of which payment method i put in i get told i am using the incorrect token and start again. but the seat are now ...

JCRock
Level 1: Cadet

Hi, Is there a way to order (cart) more than one product on Telstra plus to get free delivery? It appears to bill each item when redeeming points. 

Mara6
Level 1: Cadet

Please help I am trying to redeem my points in the telstra plus rewards store but when I click the item it says "verification unsuccessful- you haven't completed the two step verification process" what is that? How do I move past it so I can use my p ...

Greg26
Level 3: Gumshoe

On 6 May 21 redeemed 22500 points for a Telstra Rewards item for a Cygnett Boost 2 20K Powerbank that would be delivered soon, is now 22 Jun 21 and still on sign. I have contacted the online contact person twice now and was ensured that the enquiry w ...

Chaos001
Level 2: Rookie

Hi all, Who can I speak to, that can check why Telstra points aren’t accumulating. We’ve been stuck on 58,000 points for some time even though we’ve been paying the bills. 
We haven’t redeemed any points either.

June12
Level 1: Cadet

I like this idea of double verification, if it works.I cant redeem my gold points, I can't verify my email or mobile number.  Request 6 digit verification number and get a problem msg. Im stuck 

Pikoa
Level 1: Cadet

 Hi,Telstra says that  reward points can be earned by doing a re-charge on  pre-paid mobile phone plan.Does anyone know where these points can be found/seen?I've had a Telstra Pre-paid mobile plan for quite some time and  I re-charge it monthly but d ...

michael-au
Level 1: Cadet

Why are telstra plus stock levels so bad, takes for ever for stock to come back up, this store is close to usless, ask when stock is due in and no one can give an answer, very frustrating

mizy
Level 1: Cadet

Can i transfer points to someone else online without calling telstra

Paul_V
Level 1: Cadet

Recently ordered the Cygnett 10000mAh Wireless Power Bank + Stand. Upon receiving it found out that it is not compatible for fast wireless charging Samsung Note 20 Ultra. Contacted Telstra.....Sorry nothing they can do. Explained that it is not fit f ...

Ap29
Level 2: Rookie

Message reads, Can't retrieve membership details 

Tee17
Level 1: Cadet

Hey everyone, I am logged into my Telstra account and looking to cancel my foxtel entirely. But I can't seem to find where to disconnect the service anywhere. I am sure that I saw this option on line somewhere before, but can't find it again. Can any ...

Dodgemeister
Level 2: Rookie

I have just redeemed some points for a Blue Ant speaker and received it but it is faulty. I've been all around the Telstra Plus site but cannot find any way of reporting this. Any ideas?

Leeshy81
Level 2: Rookie

Hi everyone I am interested in getting the 4g wifi hotspot via rewards plus with my pointe and am wondering whether it is locked to the Telstra Network because I cant find anything that says it is.

Tanglesbarrass7
Level 1: Cadet

How do we transfer our points without having to contact Telstra in the FAQs they say we can but don’t tell you how VERY FRUSTRATING I need to give my fiancée points to get recharge credit 

BuZZ6
Level 2: Rookie

NBN address account missing from my services account page

VT7
Level 2: Rookie

I've purchased $30 pre-paid recharge using 10000pts on the My Telstra app this morning, however when I submit the purchase, it came up with an error page. My points were deducted when I log back in again but so far I haven't received any confirmation ...

Ramkumar
Level 1: Cadet

So here is what happened. I was looking to upgrade to 5G as I was awaiting my iPhone 12 preorder reach me. I noticed a promotion on Telstra page. Upgrade to a medium or above plans by 22/10/2020 and receive a bonus Telstra plus points of 45000 . So I ...

_ScreenName
Level 2: Rookie

Signed up and received the device and email confirmation, however, cannot use the product at all as the subscription is not active per the mobile app. Cannot get through on phone nor chat, this is the last resort to trying to get some customer servic ...

smee90
Level 5: Eagle Eye

Hello, I just signed up for this great free offer, and the device should be arriving tomorrow, however when I checked my services in the Telstra 24/7 dashboard I noticed that there is now a new menu item "Telstra Locator Subscription" and it shows th ...

Skye0001
Level 1: Cadet

Can someone help, how do you get in contact (other than here) to get a resolution on an order that for some reason wasn't delivered? Sorry about posting here

Mixster
Level 1: Cadet

Points taken but goods have not been received for over 6 weeks?

Elise1
Level 3: Gumshoe

We accepted and activated the 12 month offer all was well for a few days but just got an email from binge saying sorry to see you go as though we had ended the subscription? 
now when trying to login to the app it asks me to subscribe and pay but on t ...

nightshade
Level 2: Rookie

Ordered 3 items ,they took my points , only received 2 items in the courier bag,  where is my remote control please.Tried msg Telstra but it seems to go in circles. I cannot watch Telstra TV without a remote control.Rectify our problems please Thank ...

LW23
Level 1: Cadet

Wondering if it is possible to transfer rewards points to family?

Malcolm69
Level 2: Rookie

Hi all I have been having this problem for 6 weeks now and no-one from Telstra can help me.  I have SILVER Rewards Plus and am entitled to 3 months of Stan membership. When I click on the activate now link either on the app or the telstra rewards web ...

danzi55
Level 1: Cadet

Hi so I'm a telstra plus member, if I spend 100 on my internet bill I should get 1000 points correct? 

Nurse3
Level 4: Private Eye

Vodafone and Optus have provided waived fees for frontline healthcare workers for 2 and 3 months. Telstra should offer same incentives to show appreciation to people that put lives of others in front of theirs. Thank you 

Nitz
Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

herstonian
Level 3: Gumshoe

I couldn’t ever see us using our 22,031 rewards points but then decided to see if we could buy a phone for sister-in-law in NZ who is still using an old iPhone 5s. Ordered a Nokia 2.3 22k plus $90. Phone arrived yesterday and it’s prepaid and locked. ...

EEphone
Level 1: Cadet

Hey, I signed up for direct debit so that I could get the bonus points in 2020. I haven’t received the points and cannot find out where to contact to get them. Can you please help? 

Rizoly75
Level 2: Rookie

How can we connect our accounts to get rewards points between me and my fiancée WE FIND IT VERY CONFUSING AND HARD TO DO Please make it easier TELSTRA 

OilyRags12
Level 1: Cadet

Ok. So l'm a Telstra Plus Silver memberand have been offered KAYO free for 3 months.Should I take up this offer or not....as I intend to take up the Kayo basic membership at $ 15 per month (for 12 mths.)which is available for new members or returning ...

cooper2006
Level 3: Gumshoe

I placed the order on 12 Dec and had points and $45 deducted from my credit card. How do I get an update or get an update. There is no facility to speak with anyone from Telstra on your App or website.

WOOTUTUman
Level 1: Cadet

How will Telstra replace the functionality of Robocaller blocking that Caller Tones provided?Caller Tones confuse the Rococalling computer that thinks it has reached messagebank and hangs up.I rely on Caller Tones to vet my calls for me, now I'll no ...

DB08
Level 1: Cadet

Telstra you recently updated the look of the accounts section and in the Telstra Plus area too.  What has happened to all my benefits that I always used to see eg. Stan, Binge, Kayo etc., plus the sports ones too, sitting there ready for me if I want ...

lukejustin_690
Level 2: Rookie

Hi Telstra Team I have been trying to get my issue solved with live chat and they have no CLUE Anyways I have been trying to order a phone from Telstra Plus with my points and because I do not have enough points Id like to use the option to add the r ...

Grayangel356
Level 1: Cadet

:)

Booff
Level 2: Rookie

Hi, I was just wondering if anyone else has questioned or wondered what the purpose of the Telstra Rewards are? Telstra has a lot of stuff that on face value appears to be fairly useless and the amount of points you need to get something useful, puts ...

Stuffd
Level 2: Rookie

This was a wonderful service which proved very helpful and effective in the past, but now I can not find a link to it anywhere?

Rashed4004
Level 1: Cadet

Where is the result for 1 million telstra plus points for subscribing to apple newsletter? it was supposed to be announced on 20th oct on telstra plus page

Telstramember
Level 1: Cadet

Hello, speaking of Telstra+, I’ve never really used the tech support, but when I want to use it due to extremely slow internet  - I’m on hold for an hour? I thought gold / platinum VIP service would be quicker then this? 

Norm99
Level 1: Cadet

Have being getting code Support code: CNE1072 for months when trying to log into Telstra Plus. Have been asking support for over one month on the Telstra App with no success  They dont seem to even read my problem, its almost funny some of the respon ...

Craig80
Level 1: Cadet

Looking to purchase the iPhone SE 2020 with my Telstra Plus points and would like to know whether the phone is unlocked outright or is it bound to the Telstra network?

Jimmy90
Level 1: Cadet

I have a free 3 month Kayo offer but cannot activate it.  The offer is attached to my iPad plan but the sign up seems to require an OTP which my iPad cannot receive. Online chat can't resolve, my account has the correct contact number (which is not a ...

Ishmi
Level 1: Cadet

HiI want to transfer my Telstra point to my partner's telstra ID to redeem it for something.It's written that I can do online in FAQ section but couldn't find any option for it.Is there any way I can transfer it??Thank You

dolphin60
Level 1: Cadet
jookieapc1
Level 1: Cadet

I was signed up for $15 per month Kayo through Telstra but my bill has suddenly jumped up to $15. I can only see 1 month free kayo through my Telstra Plus offer but the $15 per month for 12 months has gone. What has happened?

Jen321
Level 1: Cadet

Why are items you can get with your Telstra Plus points so much more expensive thru Telstra? Using over 100k points its still cheaper to buy a Galaxy Active 2 watch full price anywhere else ! 

Omghelphahahaha
Level 1: Cadet

I made an order but its to the wrong address and there is no way I can get it if it goes to that address I don't know how to get it changed so it comes to me instead someone please help im freaking out.

Stereomic
Level 1: Cadet

Is it possible to change the email address that is linked to your Telstra Plus rewards? The reason I ask is that I log into my Telstra account with a gmail email address, that I have also used to set up my Telstra ID.  No problems there.  I use this ...

Davo22e
Level 1: Cadet

So I get we're in lockdown with Covid and all, but is anyone waiting on their orders to be delivered?I've ordered some headphones via the Telstra Plus site with my points and it's been 2 weeks and I haven't even heard a thing. Points have been deduct ...

DodgeeLodge
Level 2: Rookie

I wanted to buy two tickets for Storm vs Cowboys match. No round 18 matches shown on the app nor when i logged into it via my account. I assumed that telstra plus/rewards may have tickets "held" for purcfase but Ticketek stated every section was sold ...

Brendon47
Level 1: Cadet

It's been over 2 weeks since I paid my bill (early by the way) and I still haven't received my points. Not only that is I ordered a Device from the Rewards store with point but it declined me, and I haven't been refunded my points for that too and I ...

Petorian
Level 1: Cadet

Hi, i recently used 75,000 reward points to purchase an item in the rewards store.  I checked my account and the points were deducted but I never got a confirmation message or any notification that the purchase was received or has been sent. i have d ...

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