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June12
Level 1: Cadet

I like this idea of double verification, if it works.I cant redeem my gold points, I can't verify my email or mobile number.  Request 6 digit verification number and get a problem msg. Im stuck 

Pikoa
Level 1: Cadet

 Hi,Telstra says that  reward points can be earned by doing a re-charge on  pre-paid mobile phone plan.Does anyone know where these points can be found/seen?I've had a Telstra Pre-paid mobile plan for quite some time and  I re-charge it monthly but d ...

NardsIsh
Level 1: Cadet

Can the sim card from my son's phone be used in this device or do I need to purchase a separate sim card? Also, is it possible for my son to keep his sim in his phone and get a sim with the same number for the watch? 

Gaz170
Level 3: Gumshoe

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical ...

Anki123
Level 1: Cadet

Hi My telstra points are not changing for long time. I contacted support as well please help.Reference numner 13101025. I get this error when I login to telstra plus. Sorry something went wrong We're working on the problem, please try again later.Sup ...

wagnerol
Level 1: Cadet

I'm trying to purchase movie tickets through Telstra Plus, but after loging in, I receive a "Something Went Wrong" message - with support code NCLE001. Sometimes it let's me get to the ticket and movie selection within the Telstra Plus site but then ...

Yukikun
Level 1: Cadet

Trying to redeem points on Telstra Plus but fails because 2 factor authentication isn't set up.... it is set up though.

michael-au
Level 1: Cadet

Why are telstra plus stock levels so bad, takes for ever for stock to come back up, this store is close to usless, ask when stock is due in and no one can give an answer, very frustrating

Lord1
Level 1: Cadet

Hi There 

I am not able to connect to my Telstra Plus Account where i had over 35K point  Its keeps giving me error Support code: CNE1072 

I have tried numerous times via Telstra App 24/7 every time I get informed someone will look into this and will c ...

mizy
Level 1: Cadet

Can i transfer points to someone else online without calling telstra

2Unsatisfied
Level 1: Cadet

I am currently a Gold Member and have attempted many times to contact through the in app Gold Member Support Chat but it does not work. I cannot send messages. Where is the value in reaching Gold Member Level if some of benefits if they do not work? ...

MH1987
Level 1: Cadet

hey all, i can load the telstra plus website, but when i click sign in, pop in my log in and password, im stuck at the 'signing in to Telstra' and the loading circle. i'm using Chrome. this only affected when trying to log in via my home PC, it works ...

Paul_V
Level 1: Cadet

Recently ordered the Cygnett 10000mAh Wireless Power Bank + Stand. Upon receiving it found out that it is not compatible for fast wireless charging Samsung Note 20 Ultra. Contacted Telstra.....Sorry nothing they can do. Explained that it is not fit f ...

silvergull
Level 6: Bloodhound

G'day, When will I be able to enter Telstra Plus, the following is what I'm getting when I attempt to login: Sit tight, we're working on getting your details!
Just a little longer…
Almost there… Silvergull  

not_a_fan_64
Level 1: Cadet

Hello funbusters,I wanted to buy a Google hub gizmo.  I had enough points to leave a residual of $36.  I had ample cash in my Telstra account to cover it as I pay extra into it each month.  I asked if that was possible but no.  Must use a credit card ...

Ap29
Level 1: Cadet

Message reads, Can't retrieve membership details 

cooper2006
Level 3: Gumshoe

I have placed 2 orders and have not received either. The first was refunded (points and credit card payment). I have had no information on the second order for over a month and am wondering what to do next. Telstra do not confirm the order but prompt ...

NEJM29
Level 2: Rookie

I ordered a product with my rewards points a few months ago, which had a value of 30,000 points.  I just ordered the same product again on Saturday, but this time it cost me an additional 10,000 points - i.e. 40,000 points. It is the same product and ...

emily12345
Level 1: Cadet

Help me please!I purchased AirPods through Telstra plus rewards on the 07/04/21 but received nothing after purchase.How do I follow up on them? I did not receive a confirmation emailI and have no information on my app except my points history which s ...

T5G
Level 1: Cadet

My Telstra Plus rewards used to work and I got bonus points for every time I topped up my prepaid or made any purchases and now I keep getting an error code

Windfire
Level 1: Cadet

Hi There,   Can someone please assist me on where to purchase the  Cat-M1 Tag, as the website is useless and does not provide interactive options to purchase
      Regards Windfire

Statesm
Level 1: Cadet

I would like to Get a Nokia 2.3 in store at the Telstra Shop Morley Galleria

Hayden1986
Level 1: Cadet

I signed up for the $5 kayo deal a few days ago using the telstra billing as payment. But for some reason it didnt allow the payment too go through and my kayo service has been cancelled. I didnt cancel it, but now it wont let me sign up to the deal ...

Vasmeoz
Level 1: Cadet

Hi,

For the last few hours every attempt to select Telstra movie tickets attempts to redirect to the Village site but times out after a few minutes with an error at the top of the page saying internal error and then you get dropped back to the regular ...

michael-au
Level 1: Cadet

Why are telstra plus stock levels so bad, takes for ever for stock to come back up, this store is close to usless, ask when stock is due in and no one can give an answer, very frustrating

mizy
Level 1: Cadet

Can i transfer points to someone else online without calling telstra

Paul_V
Level 1: Cadet

Recently ordered the Cygnett 10000mAh Wireless Power Bank + Stand. Upon receiving it found out that it is not compatible for fast wireless charging Samsung Note 20 Ultra. Contacted Telstra.....Sorry nothing they can do. Explained that it is not fit f ...

Ap29
Level 1: Cadet

Message reads, Can't retrieve membership details 

Tee17
Level 1: Cadet

Hey everyone, I am logged into my Telstra account and looking to cancel my foxtel entirely. But I can't seem to find where to disconnect the service anywhere. I am sure that I saw this option on line somewhere before, but can't find it again. Can any ...

Dodgemeister
Level 2: Rookie

I have just redeemed some points for a Blue Ant speaker and received it but it is faulty. I've been all around the Telstra Plus site but cannot find any way of reporting this. Any ideas?

Leeshy81
Level 2: Rookie

Hi everyone I am interested in getting the 4g wifi hotspot via rewards plus with my pointe and am wondering whether it is locked to the Telstra Network because I cant find anything that says it is.

Tanglesbarrass7
Level 1: Cadet

How do we transfer our points without having to contact Telstra in the FAQs they say we can but don’t tell you how VERY FRUSTRATING I need to give my fiancée points to get recharge credit 

BuZZ6
Level 2: Rookie

NBN address account missing from my services account page

VT7
Level 2: Rookie

I've purchased $30 pre-paid recharge using 10000pts on the My Telstra app this morning, however when I submit the purchase, it came up with an error page. My points were deducted when I log back in again but so far I haven't received any confirmation ...

Ramkumar
Level 1: Cadet

So here is what happened. I was looking to upgrade to 5G as I was awaiting my iPhone 12 preorder reach me. I noticed a promotion on Telstra page. Upgrade to a medium or above plans by 22/10/2020 and receive a bonus Telstra plus points of 45000 . So I ...

_ScreenName
Level 2: Rookie

Signed up and received the device and email confirmation, however, cannot use the product at all as the subscription is not active per the mobile app. Cannot get through on phone nor chat, this is the last resort to trying to get some customer servic ...

smee90
Level 5: Eagle Eye

Hello, I just signed up for this great free offer, and the device should be arriving tomorrow, however when I checked my services in the Telstra 24/7 dashboard I noticed that there is now a new menu item "Telstra Locator Subscription" and it shows th ...

Skye0001
Level 1: Cadet

Can someone help, how do you get in contact (other than here) to get a resolution on an order that for some reason wasn't delivered? Sorry about posting here

Mixster
Level 1: Cadet

Points taken but goods have not been received for over 6 weeks?

Elise1
Level 3: Gumshoe

We accepted and activated the 12 month offer all was well for a few days but just got an email from binge saying sorry to see you go as though we had ended the subscription? 
now when trying to login to the app it asks me to subscribe and pay but on t ...

nightshade
Level 2: Rookie

Ordered 3 items ,they took my points , only received 2 items in the courier bag,  where is my remote control please.Tried msg Telstra but it seems to go in circles. I cannot watch Telstra TV without a remote control.Rectify our problems please Thank ...

LW23
Level 1: Cadet

Wondering if it is possible to transfer rewards points to family?

Malcolm69
Level 2: Rookie

Hi all I have been having this problem for 6 weeks now and no-one from Telstra can help me.  I have SILVER Rewards Plus and am entitled to 3 months of Stan membership. When I click on the activate now link either on the app or the telstra rewards web ...

danzi55
Level 1: Cadet

Hi so I'm a telstra plus member, if I spend 100 on my internet bill I should get 1000 points correct? 

Nurse3
Level 4: Private Eye

Vodafone and Optus have provided waived fees for frontline healthcare workers for 2 and 3 months. Telstra should offer same incentives to show appreciation to people that put lives of others in front of theirs. Thank you 

Nitz
Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

herstonian
Level 3: Gumshoe

I couldn’t ever see us using our 22,031 rewards points but then decided to see if we could buy a phone for sister-in-law in NZ who is still using an old iPhone 5s. Ordered a Nokia 2.3 22k plus $90. Phone arrived yesterday and it’s prepaid and locked. ...

EEphone
Level 1: Cadet

Hey, I signed up for direct debit so that I could get the bonus points in 2020. I haven’t received the points and cannot find out where to contact to get them. Can you please help? 

Rizoly75
Level 2: Rookie

How can we connect our accounts to get rewards points between me and my fiancée WE FIND IT VERY CONFUSING AND HARD TO DO Please make it easier TELSTRA 

OilyRags12
Level 1: Cadet

Ok. So l'm a Telstra Plus Silver memberand have been offered KAYO free for 3 months.Should I take up this offer or not....as I intend to take up the Kayo basic membership at $ 15 per month (for 12 mths.)which is available for new members or returning ...

cooper2006
Level 3: Gumshoe

I placed the order on 12 Dec and had points and $45 deducted from my credit card. How do I get an update or get an update. There is no facility to speak with anyone from Telstra on your App or website.

WOOTUTUman
Level 1: Cadet

How will Telstra replace the functionality of Robocaller blocking that Caller Tones provided?Caller Tones confuse the Rococalling computer that thinks it has reached messagebank and hangs up.I rely on Caller Tones to vet my calls for me, now I'll no ...

DB08
Level 1: Cadet

Telstra you recently updated the look of the accounts section and in the Telstra Plus area too.  What has happened to all my benefits that I always used to see eg. Stan, Binge, Kayo etc., plus the sports ones too, sitting there ready for me if I want ...

lukejustin_690
Level 2: Rookie

Hi Telstra Team I have been trying to get my issue solved with live chat and they have no CLUE Anyways I have been trying to order a phone from Telstra Plus with my points and because I do not have enough points Id like to use the option to add the r ...

Grayangel356
Level 1: Cadet

:)

Booff
Level 2: Rookie

Hi, I was just wondering if anyone else has questioned or wondered what the purpose of the Telstra Rewards are? Telstra has a lot of stuff that on face value appears to be fairly useless and the amount of points you need to get something useful, puts ...

Stuffd
Level 2: Rookie

This was a wonderful service which proved very helpful and effective in the past, but now I can not find a link to it anywhere?

Rashed4004
Level 1: Cadet

Where is the result for 1 million telstra plus points for subscribing to apple newsletter? it was supposed to be announced on 20th oct on telstra plus page

Telstramember
Level 1: Cadet

Hello, speaking of Telstra+, I’ve never really used the tech support, but when I want to use it due to extremely slow internet  - I’m on hold for an hour? I thought gold / platinum VIP service would be quicker then this? 

Norm99
Level 1: Cadet

Have being getting code Support code: CNE1072 for months when trying to log into Telstra Plus. Have been asking support for over one month on the Telstra App with no success  They dont seem to even read my problem, its almost funny some of the respon ...

Craig80
Level 1: Cadet

Looking to purchase the iPhone SE 2020 with my Telstra Plus points and would like to know whether the phone is unlocked outright or is it bound to the Telstra network?

Jimmy90
Level 1: Cadet

I have a free 3 month Kayo offer but cannot activate it.  The offer is attached to my iPad plan but the sign up seems to require an OTP which my iPad cannot receive. Online chat can't resolve, my account has the correct contact number (which is not a ...

Ishmi
Level 1: Cadet

HiI want to transfer my Telstra point to my partner's telstra ID to redeem it for something.It's written that I can do online in FAQ section but couldn't find any option for it.Is there any way I can transfer it??Thank You

dolphin60
Level 1: Cadet
jookieapc1
Level 1: Cadet

I was signed up for $15 per month Kayo through Telstra but my bill has suddenly jumped up to $15. I can only see 1 month free kayo through my Telstra Plus offer but the $15 per month for 12 months has gone. What has happened?

Jen321
Level 1: Cadet

Why are items you can get with your Telstra Plus points so much more expensive thru Telstra? Using over 100k points its still cheaper to buy a Galaxy Active 2 watch full price anywhere else ! 

Omghelphahahaha
Level 1: Cadet

I made an order but its to the wrong address and there is no way I can get it if it goes to that address I don't know how to get it changed so it comes to me instead someone please help im freaking out.

Stereomic
Level 1: Cadet

Is it possible to change the email address that is linked to your Telstra Plus rewards? The reason I ask is that I log into my Telstra account with a gmail email address, that I have also used to set up my Telstra ID.  No problems there.  I use this ...

Davo22e
Level 1: Cadet

So I get we're in lockdown with Covid and all, but is anyone waiting on their orders to be delivered?I've ordered some headphones via the Telstra Plus site with my points and it's been 2 weeks and I haven't even heard a thing. Points have been deduct ...

DodgeeLodge
Level 2: Rookie

I wanted to buy two tickets for Storm vs Cowboys match. No round 18 matches shown on the app nor when i logged into it via my account. I assumed that telstra plus/rewards may have tickets "held" for purcfase but Ticketek stated every section was sold ...

Brendon47
Level 1: Cadet

It's been over 2 weeks since I paid my bill (early by the way) and I still haven't received my points. Not only that is I ordered a Device from the Rewards store with point but it declined me, and I haven't been refunded my points for that too and I ...

Petorian
Level 1: Cadet

Hi, i recently used 75,000 reward points to purchase an item in the rewards store.  I checked my account and the points were deducted but I never got a confirmation message or any notification that the purchase was received or has been sent. i have d ...

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