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OliveO
Level 1: Cadet

Can someone tell me why I can't gain access to Telstra Plus? For some strange reason I have a business id, and when I try to upgrade to a Telstra ID like Telstra asks me to do to be able to gain access, it just comes up with a Something Went Wrong er ...

A_J_H
Level 1: Cadet

Hi All, Telstra chat support suggested I try here to solve this issue so here goes. I just ordered a new iPhone 12 for my business with the promo of 45,000 bonus points, plus 10,000 sign up bonus. I went to sign up and I get this message:  When I con ...

Coach_njane3
Level 1: Cadet

How do I get discounted concert tickets through my Silver Rewards?

BuZZ6
Level 1: Cadet

NBN address account missing from my services account page

test34545656756
Level 2: Rookie

Hi, when I signed up to my iPhone 12 Pro XL plan in October this year there was an offer on your website of 45,000 Telstra plus points. it has now been almost 6 weeks since I placed my original order and there have been no points credited to my accou ...

Ramkumar
Level 1: Cadet

So here is what happened. I was looking to upgrade to 5G as I was awaiting my iPhone 12 preorder reach me. I noticed a promotion on Telstra page. Upgrade to a medium or above plans by 22/10/2020 and receive a bonus Telstra plus points of 45000 . So I ...

KBLow
Level 1: Cadet

I would like to chat online with a Telstra staff about Telstra Plus, how do I do this?

TheDarkSeraphim
Level 1: Cadet

Hey All. Anyone had a similar experience, and any ideas on how to resolve it ?
Purchased an item through Telstra Plus, using available Plus points and funds from my bank account.

On finalising the order, i got the error message "Unable to redeem points ...

Maggie70
Level 1: Cadet

Ordered item online, redeemed points and paid balance credit card. Received error message after completed order saying unable to process yet took my points and credit card charge on 11th Nov. tried to redeem free telstra tv offer same thing happened ...

SVPR17
Level 1: Cadet

I’m trying to redeem points , but keeps saying not for pre-paid customers. Anyone else had this problem?

1867
Level 1: Cadet

SBSU-ERROR-01 comes up when trying to register for Telstra Plus.

Pies1969
Level 1: Cadet

Bobbobbobbbbbb
Level 1: Cadet

Hi  l have been a telstra plus member for just over 2 years on $65 per month. When app upgraded my membership and points disappeared. I have just reregistered but have lost all my points ???

nlamb
Level 1: Cadet

Telstra was offering 45,000 bonus Telstra Plus points for iPhone 12 preorders placed up until 22/10. I preordered the iPhone and am wondering when the points would be applied to my account? Would this generally occur on the next billing cycle?Thanks ...

Grayangel356
Level 1: Cadet

:)

Hally4
Level 1: Cadet

Hi there, I believe that I purchased tickets for some soccer games in Townsville for June, paid for in March or April. I need to know firstly how I can check my Telstraplus purchases? Also the soccer games (Crystal Palace Vs Brisbane Roar) in Townsvi ...

UpsetCustomerr
Level 2: Rookie

Could anyone please send me a link so I can do it online right now ASAP.Thank you in advance

Charkss
Level 1: Cadet

Ordered 3 weeks ago still waiting for my Apple Watch 6 cell and gps got the order number ect but still awaiting stock , when I go into the rewards app that device is not even available, I am being charged per month for something I have not yet receiv ...

Booff
Level 2: Rookie

Hi, I was just wondering if anyone else has questioned or wondered what the purpose of the Telstra Rewards are? Telstra has a lot of stuff that on face value appears to be fairly useless and the amount of points you need to get something useful, puts ...

Stuffd
Level 2: Rookie

This was a wonderful service which proved very helpful and effective in the past, but now I can not find a link to it anywhere?

ShaaronK
Level 1: Cadet

Can anyone tell me why WA does not appear as one of the states when choosing tickets for a movie that is on here currently???Telstra does my head in, constantly  changing things without notification!! It used to be soooooo simple to get a movie ticke ...

Jannothappy
Level 2: Rookie

What to do.I tried to redeem plus points for a recharge voucher.The points taken but no voucher.have been going around in circles  for two days trying to communicate through messaging either a robot or absolutely no idea.and yes it has been over 24 h ...

Vetgirl
Level 1: Cadet

Trying to sign into Telstra Plus to see my rewards but all I get is the message below: We need to confirm some details Message us for assistance, or get help in My Telstra app.Support code: MCLE001 Get My Telstra app  THere is also no way to "Message ...

VT7
Level 1: Cadet

I've purchased $30 pre-paid recharge using 10000pts on the My Telstra app this morning, however when I submit the purchase, it came up with an error page. My points were deducted when I log back in again but so far I haven't received any confirmation ...

Rashed4004
Level 1: Cadet

Where is the result for 1 million telstra plus points for subscribing to apple newsletter? it was supposed to be announced on 20th oct on telstra plus page

Ramkumar
Level 1: Cadet

So here is what happened. I was looking to upgrade to 5G as I was awaiting my iPhone 12 preorder reach me. I noticed a promotion on Telstra page. Upgrade to a medium or above plans by 22/10/2020 and receive a bonus Telstra plus points of 45000 . So I ...

VT7
Level 1: Cadet

I've purchased $30 pre-paid recharge using 10000pts on the My Telstra app this morning, however when I submit the purchase, it came up with an error page. My points were deducted when I log back in again but so far I haven't received any confirmation ...

_ScreenName
Level 2: Rookie

Signed up and received the device and email confirmation, however, cannot use the product at all as the subscription is not active per the mobile app. Cannot get through on phone nor chat, this is the last resort to trying to get some customer servic ...

smee90
Level 5: Eagle Eye

Hello, I just signed up for this great free offer, and the device should be arriving tomorrow, however when I checked my services in the Telstra 24/7 dashboard I noticed that there is now a new menu item "Telstra Locator Subscription" and it shows th ...

Skye0001
Level 1: Cadet

Can someone help, how do you get in contact (other than here) to get a resolution on an order that for some reason wasn't delivered? Sorry about posting here

Mixster
Level 1: Cadet

Points taken but goods have not been received for over 6 weeks?

Elise1
Level 3: Gumshoe

We accepted and activated the 12 month offer all was well for a few days but just got an email from binge saying sorry to see you go as though we had ended the subscription? 
now when trying to login to the app it asks me to subscribe and pay but on t ...

nightshade
Level 2: Rookie

Ordered 3 items ,they took my points , only received 2 items in the courier bag,  where is my remote control please.Tried msg Telstra but it seems to go in circles. I cannot watch Telstra TV without a remote control.Rectify our problems please Thank ...

LW23
Level 1: Cadet

Wondering if it is possible to transfer rewards points to family?

Malcolm69
Level 2: Rookie

Hi all I have been having this problem for 6 weeks now and no-one from Telstra can help me.  I have SILVER Rewards Plus and am entitled to 3 months of Stan membership. When I click on the activate now link either on the app or the telstra rewards web ...

danzi55
Level 1: Cadet

Hi so I'm a telstra plus member, if I spend 100 on my internet bill I should get 1000 points correct? 

Nurse3
Level 4: Private Eye

Vodafone and Optus have provided waived fees for frontline healthcare workers for 2 and 3 months. Telstra should offer same incentives to show appreciation to people that put lives of others in front of theirs. Thank you 

Nitz
Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

herstonian
Level 3: Gumshoe

I couldn’t ever see us using our 22,031 rewards points but then decided to see if we could buy a phone for sister-in-law in NZ who is still using an old iPhone 5s. Ordered a Nokia 2.3 22k plus $90. Phone arrived yesterday and it’s prepaid and locked. ...

Beza
Level 2: Rookie

I bought Telstra plus movies tickets. Unused and unknown if can be used due to lockouts. 
how can I get my $90 refund?

Adully
Level 1: Cadet

Hi guys ,I am a Telstra plus customer and would like to get an assistant in terms how to book a ticket for a move using my Telstra plus ? Thank you  in Advance 

HOE1
Level 2: Rookie

I ordered a speaker online 12 days ago.Tracking doesn't work and item hasn't arrived. Invoice number is all I was given. LYO50448276

Bonnie2427
Level 1: Cadet

I want to buy 2 tickets for Metallica concert in Melbourne Vic Australia 22nd of October 2019

scorpiogrrl
Level 1: Cadet

HI I want to take advantage of the 3 month Stan offer but on the premium plan so I can watch 4K content. So I saw in the fine print that if you are already a Stan customer you get the 3 months for the plan you are already on. So yesterday morning I s ...

Matty9
Level 1: Cadet

Are the discounted Telstra movie tickets still available?

Lamonty
Level 2: Rookie

I am a Gold Plus Member.  Supposed to have access to Stan for 6 months free.  I contacted Telstra 3 weeks ago and told them that I could not access this benefit and I tried again tonight and had the same issue.  Anyone else having the same issue??

Onslow1
Level 1: Cadet

As a Telstra Plus Gold member I recently activated $110 credit for Telstra Box Office. However when I try to redeem this it asks for a voucher code. Where do I find the voucher code? 

Harjoy
Level 1: Cadet

Duh How do I redeem the Stan offer

Bonza4
Level 1: Cadet

Hi, the family ticket just says "admit 4"
Does this mean 4 adults could use this ticket as it doesn't specify age?

rtfmoz
Level 3: Gumshoe

Just got an email saying Telstra Thanks is coming to an end:

We’re removing the Telstra Thanks® program and wanted to let you know as soon as possible.

From 14 May 2019, our Telstra Thanks® program will no longer be available. This means you will no lo ...

OliveO
Level 1: Cadet

Can someone tell me why I can't gain access to Telstra Plus? For some strange reason I have a business id, and when I try to upgrade to a Telstra ID like Telstra asks me to do to be able to gain access, it just comes up with a Something Went Wrong er ...

Coach_njane3
Level 1: Cadet

How do I get discounted concert tickets through my Silver Rewards?

BuZZ6
Level 1: Cadet

NBN address account missing from my services account page

TheDarkSeraphim
Level 1: Cadet

Hey All. Anyone had a similar experience, and any ideas on how to resolve it ?
Purchased an item through Telstra Plus, using available Plus points and funds from my bank account.

On finalising the order, i got the error message "Unable to redeem points ...

Bobbobbobbbbbb
Level 1: Cadet

Hi  l have been a telstra plus member for just over 2 years on $65 per month. When app upgraded my membership and points disappeared. I have just reregistered but have lost all my points ???

Grayangel356
Level 1: Cadet

:)

Booff
Level 2: Rookie

Hi, I was just wondering if anyone else has questioned or wondered what the purpose of the Telstra Rewards are? Telstra has a lot of stuff that on face value appears to be fairly useless and the amount of points you need to get something useful, puts ...

Stuffd
Level 2: Rookie

This was a wonderful service which proved very helpful and effective in the past, but now I can not find a link to it anywhere?

Rashed4004
Level 1: Cadet

Where is the result for 1 million telstra plus points for subscribing to apple newsletter? it was supposed to be announced on 20th oct on telstra plus page

_rob
Level 1: Cadet

I’m trying to redeem the Binge offer on Telstra Plus. When I press “redeem” it tries to send a one-time PIN to my service. However, the service I have is a data only service, and it can’t receive text messages, so the one-time PIN doesn’t work. How d ...

tubba01
Level 1: Cadet

Hi all, I used a few points on a Harman Kardon Citation Mk2 speaker. It seems to be faulty as I am unable to connect it through the Google Home app. I've tried everything (switched bands, turned one band off, disconnected all devices from the Wi-Fi a ...

Telstramember
Level 1: Cadet

Hello, speaking of Telstra+, I’ve never really used the tech support, but when I want to use it due to extremely slow internet  - I’m on hold for an hour? I thought gold / platinum VIP service would be quicker then this? 

Norm99
Level 1: Cadet

Have being getting code Support code: CNE1072 for months when trying to log into Telstra Plus. Have been asking support for over one month on the Telstra App with no success  They dont seem to even read my problem, its almost funny some of the respon ...

Craig80
Level 1: Cadet

Looking to purchase the iPhone SE 2020 with my Telstra Plus points and would like to know whether the phone is unlocked outright or is it bound to the Telstra network?

Jimmy90
Level 1: Cadet

I have a free 3 month Kayo offer but cannot activate it.  The offer is attached to my iPad plan but the sign up seems to require an OTP which my iPad cannot receive. Online chat can't resolve, my account has the correct contact number (which is not a ...

Ishmi
Level 1: Cadet

HiI want to transfer my Telstra point to my partner's telstra ID to redeem it for something.It's written that I can do online in FAQ section but couldn't find any option for it.Is there any way I can transfer it??Thank You

dolphin60
Level 1: Cadet
jookieapc1
Level 1: Cadet

I was signed up for $15 per month Kayo through Telstra but my bill has suddenly jumped up to $15. I can only see 1 month free kayo through my Telstra Plus offer but the $15 per month for 12 months has gone. What has happened?

Jen321
Level 1: Cadet

Why are items you can get with your Telstra Plus points so much more expensive thru Telstra? Using over 100k points its still cheaper to buy a Galaxy Active 2 watch full price anywhere else ! 

Omghelphahahaha
Level 1: Cadet

I made an order but its to the wrong address and there is no way I can get it if it goes to that address I don't know how to get it changed so it comes to me instead someone please help im freaking out.

Stereomic
Level 1: Cadet

Is it possible to change the email address that is linked to your Telstra Plus rewards? The reason I ask is that I log into my Telstra account with a gmail email address, that I have also used to set up my Telstra ID.  No problems there.  I use this ...

Davo22e
Level 1: Cadet

So I get we're in lockdown with Covid and all, but is anyone waiting on their orders to be delivered?I've ordered some headphones via the Telstra Plus site with my points and it's been 2 weeks and I haven't even heard a thing. Points have been deduct ...

DodgeeLodge
Level 2: Rookie

I wanted to buy two tickets for Storm vs Cowboys match. No round 18 matches shown on the app nor when i logged into it via my account. I assumed that telstra plus/rewards may have tickets "held" for purcfase but Ticketek stated every section was sold ...

Brendon47
Level 1: Cadet

It's been over 2 weeks since I paid my bill (early by the way) and I still haven't received my points. Not only that is I ordered a Device from the Rewards store with point but it declined me, and I haven't been refunded my points for that too and I ...

Petorian
Level 1: Cadet

Hi, i recently used 75,000 reward points to purchase an item in the rewards store.  I checked my account and the points were deducted but I never got a confirmation message or any notification that the purchase was received or has been sent. i have d ...

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