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T5G
Level 1: Cadet

My Telstra Plus rewards used to work and I got bonus points for every time I topped up my prepaid or made any purchases and now I keep getting an error code

Gaz170
Level 2: Rookie

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical ...

Windfire
Level 1: Cadet

Hi There,   Can someone please assist me on where to purchase the  Cat-M1 Tag, as the website is useless and does not provide interactive options to purchase
      Regards Windfire

Statesm
Level 1: Cadet

I would like to Get a Nokia 2.3 in store at the Telstra Shop Morley Galleria

Hayden1986
Level 1: Cadet

I signed up for the $5 kayo deal a few days ago using the telstra billing as payment. But for some reason it didnt allow the payment too go through and my kayo service has been cancelled. I didnt cancel it, but now it wont let me sign up to the deal ...

Vasmeoz
Level 1: Cadet

Hi,

For the last few hours every attempt to select Telstra movie tickets attempts to redirect to the Village site but times out after a few minutes with an error at the top of the page saying internal error and then you get dropped back to the regular ...

Batchelor
Level 1: Cadet

I have 2 telstra plus accounts linked to my email and I want to delete the inactive one that isnt not linked to my phone. I believe thia is the reason anytime I go to sign up to something or activate a new mobile, after typing in my email address the ...

dwilson1988
Level 1: Cadet

I've constantly got the error CNE1072 when trying to access Telstra Plus.I've literally contacted Telstra about 4 or 5 times to resolve this and haven't had anyone successfully fix it.I assume it's not in Telstra best interests to keep a rewards prog ...

Tee17
Level 1: Cadet

Hey everyone, I am logged into my Telstra account and looking to cancel my foxtel entirely. But I can't seem to find where to disconnect the service anywhere. I am sure that I saw this option on line somewhere before, but can't find it again. Can any ...

Dodgemeister
Level 2: Rookie

I have just redeemed some points for a Blue Ant speaker and received it but it is faulty. I've been all around the Telstra Plus site but cannot find any way of reporting this. Any ideas?

ShaaronK
Level 1: Cadet

What aren’t Telstra offering discount movie tickets for WA theatres?? I used to buy tickets all the time and now WA isn’t a selectable option....doesn’t make sense!Plus you’re ‘choose a board’ options for this particular subject don’t make much sense ...

Elise0615
Level 1: Cadet

Why did my points not get credited after joining Telstra, downloading the app so I can join Telstra Plus and doing as the promo instructed? I hope you can help me out!

test34545656756
Level 2: Rookie

Hi, when I signed up to my iPhone 12 Pro XL plan in October this year there was an offer on your website of 45,000 Telstra plus points. it has now been almost 6 weeks since I placed my original order and there have been no points credited to my accou ...

mrdavekee
Level 2: Rookie

Hi, Purchased a pre-paid voucher using my Telstra Plus points to recharge my sons phone but the voucher never arrived.  Twice tried the 'VIP' chat service but no resolution.  This pre-paid service is heading off to a new carrier and seriously conside ...

Bibliostar
Level 1: Cadet

I have used Telstra Plus to redeem rewards before and when I am not signed in, the page loads.  When I sign in, the page won't load and I get the technical issues message.  I have changed browsers, cleared the cache and cookies and turned off ad bloc ...

km05
Level 1: Cadet

Hi I was just trying to see if my username and password was working to get pre sale tickets tomorrow for Kiss. When I try and login it comes up with a error code NCLE001. I know that I am early and they have not gone on sale as yet but did not want t ...

mbielen
Level 1: Cadet

I cannot receive or send emails on my bigpond account. When I go into INTERNET ACCOUNT settings, I get a pop up message asking for the mail password. The correct password is entered but not accepted. How do I change the password?

Level 22: Superhuman SteveW_52
Level 22: Superhuman

After some bad experiences with Telstra Plus in the recent past, I actually have to give credit where its due for their latest effort. Used several thousands of points to order some expensive headphones from the Rewards Store on Australia Day..  I wa ...

Leeshy81
Level 2: Rookie

Hi everyone I am interested in getting the 4g wifi hotspot via rewards plus with my pointe and am wondering whether it is locked to the Telstra Network because I cant find anything that says it is.

cooper2006
Level 2: Rookie

Your response to complaints is non-existent.I placed an order for a Google Nest on 12 Dec 2020 and had points and $45 deducted from my credit card. I have made several complaints including in person at your Airport West store and have had no solution ...

EEphone
Level 1: Cadet

Hey, I signed up for direct debit so that I could get the bonus points in 2020. I haven’t received the points and cannot find out where to contact to get them. Can you please help? 

scotty350
Level 1: Cadet

I've been trying to redeem points and every time I try to access the rewards store I get the error message 'something went wrong ' I've been trying for over 2 months and have the same problem on multiple devices and different operating systems.  I ca ...

Reggie111
Level 1: Cadet

Hi I’m having abit of trouble understanding the Telstra plus app and my awards I have 800$ to spend in Telstra money and I’m wanting to no if u can buy data with it ?

nlamb
Level 1: Cadet

Telstra was offering 45,000 bonus Telstra Plus points for iPhone 12 preorders placed up until 22/10. I preordered the iPhone and am wondering when the points would be applied to my account? Would this generally occur on the next billing cycle?Thanks ...

Tee17
Level 1: Cadet

Hey everyone, I am logged into my Telstra account and looking to cancel my foxtel entirely. But I can't seem to find where to disconnect the service anywhere. I am sure that I saw this option on line somewhere before, but can't find it again. Can any ...

Dodgemeister
Level 2: Rookie

I have just redeemed some points for a Blue Ant speaker and received it but it is faulty. I've been all around the Telstra Plus site but cannot find any way of reporting this. Any ideas?

Leeshy81
Level 2: Rookie

Hi everyone I am interested in getting the 4g wifi hotspot via rewards plus with my pointe and am wondering whether it is locked to the Telstra Network because I cant find anything that says it is.

Tanglesbarrass7
Level 1: Cadet

How do we transfer our points without having to contact Telstra in the FAQs they say we can but don’t tell you how VERY FRUSTRATING I need to give my fiancée points to get recharge credit 

BuZZ6
Level 2: Rookie

NBN address account missing from my services account page

VT7
Level 2: Rookie

I've purchased $30 pre-paid recharge using 10000pts on the My Telstra app this morning, however when I submit the purchase, it came up with an error page. My points were deducted when I log back in again but so far I haven't received any confirmation ...

Ramkumar
Level 1: Cadet

So here is what happened. I was looking to upgrade to 5G as I was awaiting my iPhone 12 preorder reach me. I noticed a promotion on Telstra page. Upgrade to a medium or above plans by 22/10/2020 and receive a bonus Telstra plus points of 45000 . So I ...

_ScreenName
Level 2: Rookie

Signed up and received the device and email confirmation, however, cannot use the product at all as the subscription is not active per the mobile app. Cannot get through on phone nor chat, this is the last resort to trying to get some customer servic ...

smee90
Level 5: Eagle Eye

Hello, I just signed up for this great free offer, and the device should be arriving tomorrow, however when I checked my services in the Telstra 24/7 dashboard I noticed that there is now a new menu item "Telstra Locator Subscription" and it shows th ...

Skye0001
Level 1: Cadet

Can someone help, how do you get in contact (other than here) to get a resolution on an order that for some reason wasn't delivered? Sorry about posting here

Mixster
Level 1: Cadet

Points taken but goods have not been received for over 6 weeks?

Elise1
Level 3: Gumshoe

We accepted and activated the 12 month offer all was well for a few days but just got an email from binge saying sorry to see you go as though we had ended the subscription? 
now when trying to login to the app it asks me to subscribe and pay but on t ...

nightshade
Level 2: Rookie

Ordered 3 items ,they took my points , only received 2 items in the courier bag,  where is my remote control please.Tried msg Telstra but it seems to go in circles. I cannot watch Telstra TV without a remote control.Rectify our problems please Thank ...

LW23
Level 1: Cadet

Wondering if it is possible to transfer rewards points to family?

Malcolm69
Level 2: Rookie

Hi all I have been having this problem for 6 weeks now and no-one from Telstra can help me.  I have SILVER Rewards Plus and am entitled to 3 months of Stan membership. When I click on the activate now link either on the app or the telstra rewards web ...

danzi55
Level 1: Cadet

Hi so I'm a telstra plus member, if I spend 100 on my internet bill I should get 1000 points correct? 

Nurse3
Level 4: Private Eye

Vodafone and Optus have provided waived fees for frontline healthcare workers for 2 and 3 months. Telstra should offer same incentives to show appreciation to people that put lives of others in front of theirs. Thank you 

Nitz
Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

herstonian
Level 3: Gumshoe

I couldn’t ever see us using our 22,031 rewards points but then decided to see if we could buy a phone for sister-in-law in NZ who is still using an old iPhone 5s. Ordered a Nokia 2.3 22k plus $90. Phone arrived yesterday and it’s prepaid and locked. ...

Beza
Level 2: Rookie

I bought Telstra plus movies tickets. Unused and unknown if can be used due to lockouts. 
how can I get my $90 refund?

Adully
Level 1: Cadet

Hi guys ,I am a Telstra plus customer and would like to get an assistant in terms how to book a ticket for a move using my Telstra plus ? Thank you  in Advance 

HOE1
Level 2: Rookie

I ordered a speaker online 12 days ago.Tracking doesn't work and item hasn't arrived. Invoice number is all I was given. LYO50448276

Bonnie2427
Level 1: Cadet

I want to buy 2 tickets for Metallica concert in Melbourne Vic Australia 22nd of October 2019

scorpiogrrl
Level 1: Cadet

HI I want to take advantage of the 3 month Stan offer but on the premium plan so I can watch 4K content. So I saw in the fine print that if you are already a Stan customer you get the 3 months for the plan you are already on. So yesterday morning I s ...

EEphone
Level 1: Cadet

Hey, I signed up for direct debit so that I could get the bonus points in 2020. I haven’t received the points and cannot find out where to contact to get them. Can you please help? 

Rizoly75
Level 2: Rookie

How can we connect our accounts to get rewards points between me and my fiancée WE FIND IT VERY CONFUSING AND HARD TO DO Please make it easier TELSTRA 

OilyRags12
Level 1: Cadet

Ok. So l'm a Telstra Plus Silver memberand have been offered KAYO free for 3 months.Should I take up this offer or not....as I intend to take up the Kayo basic membership at $ 15 per month (for 12 mths.)which is available for new members or returning ...

cooper2006
Level 2: Rookie

I placed the order on 12 Dec and had points and $45 deducted from my credit card. How do I get an update or get an update. There is no facility to speak with anyone from Telstra on your App or website.

WOOTUTUman
Level 1: Cadet

How will Telstra replace the functionality of Robocaller blocking that Caller Tones provided?Caller Tones confuse the Rococalling computer that thinks it has reached messagebank and hangs up.I rely on Caller Tones to vet my calls for me, now I'll no ...

DB08
Level 1: Cadet

Telstra you recently updated the look of the accounts section and in the Telstra Plus area too.  What has happened to all my benefits that I always used to see eg. Stan, Binge, Kayo etc., plus the sports ones too, sitting there ready for me if I want ...

lukejustin_690
Level 2: Rookie

Hi Telstra Team I have been trying to get my issue solved with live chat and they have no CLUE Anyways I have been trying to order a phone from Telstra Plus with my points and because I do not have enough points Id like to use the option to add the r ...

Grayangel356
Level 1: Cadet

:)

Booff
Level 2: Rookie

Hi, I was just wondering if anyone else has questioned or wondered what the purpose of the Telstra Rewards are? Telstra has a lot of stuff that on face value appears to be fairly useless and the amount of points you need to get something useful, puts ...

Stuffd
Level 2: Rookie

This was a wonderful service which proved very helpful and effective in the past, but now I can not find a link to it anywhere?

Rashed4004
Level 1: Cadet

Where is the result for 1 million telstra plus points for subscribing to apple newsletter? it was supposed to be announced on 20th oct on telstra plus page

Telstramember
Level 1: Cadet

Hello, speaking of Telstra+, I’ve never really used the tech support, but when I want to use it due to extremely slow internet  - I’m on hold for an hour? I thought gold / platinum VIP service would be quicker then this? 

Norm99
Level 1: Cadet

Have being getting code Support code: CNE1072 for months when trying to log into Telstra Plus. Have been asking support for over one month on the Telstra App with no success  They dont seem to even read my problem, its almost funny some of the respon ...

Craig80
Level 1: Cadet

Looking to purchase the iPhone SE 2020 with my Telstra Plus points and would like to know whether the phone is unlocked outright or is it bound to the Telstra network?

Jimmy90
Level 1: Cadet

I have a free 3 month Kayo offer but cannot activate it.  The offer is attached to my iPad plan but the sign up seems to require an OTP which my iPad cannot receive. Online chat can't resolve, my account has the correct contact number (which is not a ...

Ishmi
Level 1: Cadet

HiI want to transfer my Telstra point to my partner's telstra ID to redeem it for something.It's written that I can do online in FAQ section but couldn't find any option for it.Is there any way I can transfer it??Thank You

dolphin60
Level 1: Cadet
jookieapc1
Level 1: Cadet

I was signed up for $15 per month Kayo through Telstra but my bill has suddenly jumped up to $15. I can only see 1 month free kayo through my Telstra Plus offer but the $15 per month for 12 months has gone. What has happened?

Jen321
Level 1: Cadet

Why are items you can get with your Telstra Plus points so much more expensive thru Telstra? Using over 100k points its still cheaper to buy a Galaxy Active 2 watch full price anywhere else ! 

Omghelphahahaha
Level 1: Cadet

I made an order but its to the wrong address and there is no way I can get it if it goes to that address I don't know how to get it changed so it comes to me instead someone please help im freaking out.

Stereomic
Level 1: Cadet

Is it possible to change the email address that is linked to your Telstra Plus rewards? The reason I ask is that I log into my Telstra account with a gmail email address, that I have also used to set up my Telstra ID.  No problems there.  I use this ...

Davo22e
Level 1: Cadet

So I get we're in lockdown with Covid and all, but is anyone waiting on their orders to be delivered?I've ordered some headphones via the Telstra Plus site with my points and it's been 2 weeks and I haven't even heard a thing. Points have been deduct ...

DodgeeLodge
Level 2: Rookie

I wanted to buy two tickets for Storm vs Cowboys match. No round 18 matches shown on the app nor when i logged into it via my account. I assumed that telstra plus/rewards may have tickets "held" for purcfase but Ticketek stated every section was sold ...

Brendon47
Level 1: Cadet

It's been over 2 weeks since I paid my bill (early by the way) and I still haven't received my points. Not only that is I ordered a Device from the Rewards store with point but it declined me, and I haven't been refunded my points for that too and I ...

Petorian
Level 1: Cadet

Hi, i recently used 75,000 reward points to purchase an item in the rewards store.  I checked my account and the points were deducted but I never got a confirmation message or any notification that the purchase was received or has been sent. i have d ...

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