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A77
Level 1: Cadet

Seem to get a different answer every time. 14 days after completion date, after 1 billing cycle, not sure if eligible and so on.

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

smee90
Level 5: Eagle Eye

Hello, I just signed up for this great free offer, and the device should be arriving tomorrow, however when I checked my services in the Telstra 24/7 dashboard I noticed that there is now a new menu item "Telstra Locator Subscription" and it shows th ...

_ScreenName
Level 1: Cadet

Signed up and received the device and email confirmation, however, cannot use the product at all as the subscription is not active per the mobile app. Cannot get through on phone nor chat, this is the last resort to trying to get some customer servic ...

Taetae
Level 1: Cadet

I cannot get on Telstra plus to buy theme park tix

Craig80
Level 1: Cadet

Looking to purchase the iPhone SE 2020 with my Telstra Plus points and would like to know whether the phone is unlocked outright or is it bound to the Telstra network?

Haino
Level 1: Cadet

How can I transfer my Telstra Plus points to my wife? Website says call 132200, which say to go through the chat bot on the Telstra App, which gives irrelevant answers. 

Any other options?

Jimmy90
Level 1: Cadet

I have a free 3 month Kayo offer but cannot activate it.  The offer is attached to my iPad plan but the sign up seems to require an OTP which my iPad cannot receive. Online chat can't resolve, my account has the correct contact number (which is not a ...

Ishmi
Level 1: Cadet

HiI want to transfer my Telstra point to my partner's telstra ID to redeem it for something.It's written that I can do online in FAQ section but couldn't find any option for it.Is there any way I can transfer it??Thank You

Dameen
Level 1: Cadet

Hi there, I redeemed some of my Telstra Plus Points and got a pair of Google Nest Mini's on August 10th, 2020. They arrived nice and fast and easy to setup. Both of them now constantly drop off the WiFi and require either a power cycle to correct or ...

smee90
Level 5: Eagle Eye

Hello, I just signed up for this great free offer, and the device should be arriving tomorrow, however when I checked my services in the Telstra 24/7 dashboard I noticed that there is now a new menu item "Telstra Locator Subscription" and it shows th ...

VT7
Level 1: Cadet

I've purchased $30 pre-paid recharge using 10000pts on the My Telstra app this morning, however when I submit the purchase, it came up with an error page. My points were deducted when I log back in again but so far I haven't received any confirmation ...

Skye0001
Level 1: Cadet

Can someone help, how do you get in contact (other than here) to get a resolution on an order that for some reason wasn't delivered? Sorry about posting here

Mixster
Level 1: Cadet

Points taken but goods have not been received for over 6 weeks?

Elise1
Level 3: Gumshoe

We accepted and activated the 12 month offer all was well for a few days but just got an email from binge saying sorry to see you go as though we had ended the subscription? 
now when trying to login to the app it asks me to subscribe and pay but on t ...

nightshade
Level 2: Rookie

Ordered 3 items ,they took my points , only received 2 items in the courier bag,  where is my remote control please.Tried msg Telstra but it seems to go in circles. I cannot watch Telstra TV without a remote control.Rectify our problems please Thank ...

LW23
Level 1: Cadet

Wondering if it is possible to transfer rewards points to family?

Malcolm69
Level 2: Rookie

Hi all I have been having this problem for 6 weeks now and no-one from Telstra can help me.  I have SILVER Rewards Plus and am entitled to 3 months of Stan membership. When I click on the activate now link either on the app or the telstra rewards web ...

danzi55
Level 1: Cadet

Hi so I'm a telstra plus member, if I spend 100 on my internet bill I should get 1000 points correct? 

Nurse3
Level 4: Private Eye

Vodafone and Optus have provided waived fees for frontline healthcare workers for 2 and 3 months. Telstra should offer same incentives to show appreciation to people that put lives of others in front of theirs. Thank you 

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Craig80
Level 1: Cadet

Looking to purchase the iPhone SE 2020 with my Telstra Plus points and would like to know whether the phone is unlocked outright or is it bound to the Telstra network?

Jimmy90
Level 1: Cadet

I have a free 3 month Kayo offer but cannot activate it.  The offer is attached to my iPad plan but the sign up seems to require an OTP which my iPad cannot receive. Online chat can't resolve, my account has the correct contact number (which is not a ...

Ishmi
Level 1: Cadet

HiI want to transfer my Telstra point to my partner's telstra ID to redeem it for something.It's written that I can do online in FAQ section but couldn't find any option for it.Is there any way I can transfer it??Thank You

dolphin60
Level 1: Cadet
jookieapc1
Level 1: Cadet

I was signed up for $15 per month Kayo through Telstra but my bill has suddenly jumped up to $15. I can only see 1 month free kayo through my Telstra Plus offer but the $15 per month for 12 months has gone. What has happened?

Jen321
Level 1: Cadet

Why are items you can get with your Telstra Plus points so much more expensive thru Telstra? Using over 100k points its still cheaper to buy a Galaxy Active 2 watch full price anywhere else ! 

Omghelphahahaha
Level 1: Cadet

I made an order but its to the wrong address and there is no way I can get it if it goes to that address I don't know how to get it changed so it comes to me instead someone please help im freaking out.

Stereomic
Level 1: Cadet

Is it possible to change the email address that is linked to your Telstra Plus rewards? The reason I ask is that I log into my Telstra account with a gmail email address, that I have also used to set up my Telstra ID.  No problems there.  I use this ...

Davo22e
Level 1: Cadet

So I get we're in lockdown with Covid and all, but is anyone waiting on their orders to be delivered?I've ordered some headphones via the Telstra Plus site with my points and it's been 2 weeks and I haven't even heard a thing. Points have been deduct ...

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