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Reggie111
Level 1: Cadet

Hi I’m having abit of trouble understanding the Telstra plus app and my awards I have 800$ to spend in Telstra money and I’m wanting to no if u can buy data with it ?

test34545656756
Level 2: Rookie

Hi, when I signed up to my iPhone 12 Pro XL plan in October this year there was an offer on your website of 45,000 Telstra plus points. it has now been almost 6 weeks since I placed my original order and there have been no points credited to my accou ...

Gaz170
Level 2: Rookie

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical ...

nlamb
Level 1: Cadet

Telstra was offering 45,000 bonus Telstra Plus points for iPhone 12 preorders placed up until 22/10. I preordered the iPhone and am wondering when the points would be applied to my account? Would this generally occur on the next billing cycle?Thanks ...

A_J_H
Level 1: Cadet

Hi All, Telstra chat support suggested I try here to solve this issue so here goes. I just ordered a new iPhone 12 for my business with the promo of 45,000 bonus points, plus 10,000 sign up bonus. I went to sign up and I get this message:  When I con ...

Kiwisue1
Level 1: Cadet

Can anyone tell me what the future is for bigpond.com email addresses? 
Should I be moving across to another email address any time soon? Thanks

Tanglesbarrass7
Level 1: Cadet

How do we transfer our points without having to contact Telstra in the FAQs they say we can but don’t tell you how VERY FRUSTRATING I need to give my fiancée points to get recharge credit 

Rizoly75
Level 2: Rookie

How can we connect our accounts to get rewards points between me and my fiancée WE FIND IT VERY CONFUSING AND HARD TO DO Please make it easier TELSTRA 

OilyRags12
Level 1: Cadet

Ok. So l'm a Telstra Plus Silver memberand have been offered KAYO free for 3 months.Should I take up this offer or not....as I intend to take up the Kayo basic membership at $ 15 per month (for 12 mths.)which is available for new members or returning ...

ItsJuzMe2019
Level 1: Cadet

SpoilerSpoiler    Can anyone tell me why the rewards store won't load.  The tab at the top says Online Shop Checkout but the page is totally blank.

monty490
Level 2: Rookie

What is it and being a customer for many years how do I access points and rewards . My telstra just led me up garden path .. With same message a few times a day over many Chat doesnt respond and Phone Number not relevant   Something went wrongWe're s ...

PaulR99
Level 3: Gumshoe

I bought a Fitbit Inspire on Telstra Plus and $46. However, it is dysfunctional. The watch face is not readable in bright sunlight and no variation of face style fixes this problem. I would like to return it for a refund of cash and points

_rob
Level 1: Cadet

I’m trying to redeem the Binge offer on Telstra Plus. When I press “redeem” it tries to send a one-time PIN to my service. However, the service I have is a data only service, and it can’t receive text messages, so the one-time PIN doesn’t work. How d ...

oconnors2009
Level 1: Cadet

How do I follow up on them? I did not receive a confirmation emailI have no information on my app except that they were purchased on the 29/11 and 50000 points redeemed. I cannot seem to speak to someone at Telstra, it just hangs up.

payingcustomer
Level 1: Cadet

20000 Telstra pointsHi Im trying to contact service agents about my bonus 20000 points for recontract on new mobile plan. I’ve been on my new iPhone 12 Pro Max plan for a couple of months, anyone know when you get the 20000 points? Thanks

madcrat
Level 1: Cadet

Hi AllI was just wondering how I can change the delivery address for Testra plus it is currently delivering to Victoria and the last time I checked I didn't live thereCheersGlenn

rickinvy
Level 1: Cadet

I was offered 15,000 points if I signed up to direct debit on my Telstra account,. I paid my account bill with direct debit. Now it's more than 7 business days since bill has been paid and still now points have been received. 

cooper2006
Level 2: Rookie

I placed the order on 12 Dec and had points and $45 deducted from my credit card. How do I get an update or get an update. There is no facility to speak with anyone from Telstra on your App or website.

Chey26
Level 1: Cadet

I purchased on the 1st December the airpod w/ charger using 70,000 points and cash - which both were deducted - from the App and my credit card. However, I did not receive any confirmation or order number. It is recorded in my App's purchase history ...

Landsey
Level 1: Cadet

Hi I have just recently received a Telstra TV box and clicked for the free three months of Kayo. Not long before I got the Telstra TV box I had signed up to Kayo for 12 months at $15/month. How can I find out if I go back to the $15/month after the f ...

BuZZ6
Level 2: Rookie

NBN address account missing from my services account page

Coach_njane3
Level 1: Cadet

How do I get discounted concert tickets through my Silver Rewards?

OliveO
Level 1: Cadet

Can someone tell me why I can't gain access to Telstra Plus? For some strange reason I have a business id, and when I try to upgrade to a Telstra ID like Telstra asks me to do to be able to gain access, it just comes up with a Something Went Wrong er ...

Maggie70
Level 1: Cadet

Ordered item online, redeemed points and paid balance credit card. Received error message after completed order saying unable to process yet took my points and credit card charge on 11th Nov. tried to redeem free telstra tv offer same thing happened ...

Bobbobbobbbbbb
Level 1: Cadet

Hi  l have been a telstra plus member for just over 2 years on $65 per month. When app upgraded my membership and points disappeared. I have just reregistered but have lost all my points ???

Tanglesbarrass7
Level 1: Cadet

How do we transfer our points without having to contact Telstra in the FAQs they say we can but don’t tell you how VERY FRUSTRATING I need to give my fiancée points to get recharge credit 

BuZZ6
Level 2: Rookie

NBN address account missing from my services account page

VT7
Level 2: Rookie

I've purchased $30 pre-paid recharge using 10000pts on the My Telstra app this morning, however when I submit the purchase, it came up with an error page. My points were deducted when I log back in again but so far I haven't received any confirmation ...

Ramkumar
Level 1: Cadet

So here is what happened. I was looking to upgrade to 5G as I was awaiting my iPhone 12 preorder reach me. I noticed a promotion on Telstra page. Upgrade to a medium or above plans by 22/10/2020 and receive a bonus Telstra plus points of 45000 . So I ...

_ScreenName
Level 2: Rookie

Signed up and received the device and email confirmation, however, cannot use the product at all as the subscription is not active per the mobile app. Cannot get through on phone nor chat, this is the last resort to trying to get some customer servic ...

smee90
Level 5: Eagle Eye

Hello, I just signed up for this great free offer, and the device should be arriving tomorrow, however when I checked my services in the Telstra 24/7 dashboard I noticed that there is now a new menu item "Telstra Locator Subscription" and it shows th ...

Skye0001
Level 1: Cadet

Can someone help, how do you get in contact (other than here) to get a resolution on an order that for some reason wasn't delivered? Sorry about posting here

Mixster
Level 1: Cadet

Points taken but goods have not been received for over 6 weeks?

Elise1
Level 3: Gumshoe

We accepted and activated the 12 month offer all was well for a few days but just got an email from binge saying sorry to see you go as though we had ended the subscription? 
now when trying to login to the app it asks me to subscribe and pay but on t ...

nightshade
Level 2: Rookie

Ordered 3 items ,they took my points , only received 2 items in the courier bag,  where is my remote control please.Tried msg Telstra but it seems to go in circles. I cannot watch Telstra TV without a remote control.Rectify our problems please Thank ...

LW23
Level 1: Cadet

Wondering if it is possible to transfer rewards points to family?

Malcolm69
Level 2: Rookie

Hi all I have been having this problem for 6 weeks now and no-one from Telstra can help me.  I have SILVER Rewards Plus and am entitled to 3 months of Stan membership. When I click on the activate now link either on the app or the telstra rewards web ...

danzi55
Level 1: Cadet

Hi so I'm a telstra plus member, if I spend 100 on my internet bill I should get 1000 points correct? 

Nurse3
Level 4: Private Eye

Vodafone and Optus have provided waived fees for frontline healthcare workers for 2 and 3 months. Telstra should offer same incentives to show appreciation to people that put lives of others in front of theirs. Thank you 

Nitz
Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

herstonian
Level 3: Gumshoe

I couldn’t ever see us using our 22,031 rewards points but then decided to see if we could buy a phone for sister-in-law in NZ who is still using an old iPhone 5s. Ordered a Nokia 2.3 22k plus $90. Phone arrived yesterday and it’s prepaid and locked. ...

Beza
Level 2: Rookie

I bought Telstra plus movies tickets. Unused and unknown if can be used due to lockouts. 
how can I get my $90 refund?

Adully
Level 1: Cadet

Hi guys ,I am a Telstra plus customer and would like to get an assistant in terms how to book a ticket for a move using my Telstra plus ? Thank you  in Advance 

HOE1
Level 2: Rookie

I ordered a speaker online 12 days ago.Tracking doesn't work and item hasn't arrived. Invoice number is all I was given. LYO50448276

Bonnie2427
Level 1: Cadet

I want to buy 2 tickets for Metallica concert in Melbourne Vic Australia 22nd of October 2019

scorpiogrrl
Level 1: Cadet

HI I want to take advantage of the 3 month Stan offer but on the premium plan so I can watch 4K content. So I saw in the fine print that if you are already a Stan customer you get the 3 months for the plan you are already on. So yesterday morning I s ...

Matty9
Level 1: Cadet

Are the discounted Telstra movie tickets still available?

Lamonty
Level 2: Rookie

I am a Gold Plus Member.  Supposed to have access to Stan for 6 months free.  I contacted Telstra 3 weeks ago and told them that I could not access this benefit and I tried again tonight and had the same issue.  Anyone else having the same issue??

Onslow1
Level 1: Cadet

As a Telstra Plus Gold member I recently activated $110 credit for Telstra Box Office. However when I try to redeem this it asks for a voucher code. Where do I find the voucher code? 

Harjoy
Level 1: Cadet

Duh How do I redeem the Stan offer

Reggie111
Level 1: Cadet

Hi I’m having abit of trouble understanding the Telstra plus app and my awards I have 800$ to spend in Telstra money and I’m wanting to no if u can buy data with it ?

Rizoly75
Level 2: Rookie

How can we connect our accounts to get rewards points between me and my fiancée WE FIND IT VERY CONFUSING AND HARD TO DO Please make it easier TELSTRA 

OilyRags12
Level 1: Cadet

Ok. So l'm a Telstra Plus Silver memberand have been offered KAYO free for 3 months.Should I take up this offer or not....as I intend to take up the Kayo basic membership at $ 15 per month (for 12 mths.)which is available for new members or returning ...

cooper2006
Level 2: Rookie

I placed the order on 12 Dec and had points and $45 deducted from my credit card. How do I get an update or get an update. There is no facility to speak with anyone from Telstra on your App or website.

WOOTUTUman
Level 1: Cadet

How will Telstra replace the functionality of Robocaller blocking that Caller Tones provided?Caller Tones confuse the Rococalling computer that thinks it has reached messagebank and hangs up.I rely on Caller Tones to vet my calls for me, now I'll no ...

DB08
Level 1: Cadet

Telstra you recently updated the look of the accounts section and in the Telstra Plus area too.  What has happened to all my benefits that I always used to see eg. Stan, Binge, Kayo etc., plus the sports ones too, sitting there ready for me if I want ...

lukejustin_690
Level 2: Rookie

Hi Telstra Team I have been trying to get my issue solved with live chat and they have no CLUE Anyways I have been trying to order a phone from Telstra Plus with my points and because I do not have enough points Id like to use the option to add the r ...

Grayangel356
Level 1: Cadet

:)

Booff
Level 2: Rookie

Hi, I was just wondering if anyone else has questioned or wondered what the purpose of the Telstra Rewards are? Telstra has a lot of stuff that on face value appears to be fairly useless and the amount of points you need to get something useful, puts ...

Stuffd
Level 2: Rookie

This was a wonderful service which proved very helpful and effective in the past, but now I can not find a link to it anywhere?

Rashed4004
Level 1: Cadet

Where is the result for 1 million telstra plus points for subscribing to apple newsletter? it was supposed to be announced on 20th oct on telstra plus page

Telstramember
Level 1: Cadet

Hello, speaking of Telstra+, I’ve never really used the tech support, but when I want to use it due to extremely slow internet  - I’m on hold for an hour? I thought gold / platinum VIP service would be quicker then this? 

Norm99
Level 1: Cadet

Have being getting code Support code: CNE1072 for months when trying to log into Telstra Plus. Have been asking support for over one month on the Telstra App with no success  They dont seem to even read my problem, its almost funny some of the respon ...

Craig80
Level 1: Cadet

Looking to purchase the iPhone SE 2020 with my Telstra Plus points and would like to know whether the phone is unlocked outright or is it bound to the Telstra network?

Jimmy90
Level 1: Cadet

I have a free 3 month Kayo offer but cannot activate it.  The offer is attached to my iPad plan but the sign up seems to require an OTP which my iPad cannot receive. Online chat can't resolve, my account has the correct contact number (which is not a ...

Ishmi
Level 1: Cadet

HiI want to transfer my Telstra point to my partner's telstra ID to redeem it for something.It's written that I can do online in FAQ section but couldn't find any option for it.Is there any way I can transfer it??Thank You

dolphin60
Level 1: Cadet
jookieapc1
Level 1: Cadet

I was signed up for $15 per month Kayo through Telstra but my bill has suddenly jumped up to $15. I can only see 1 month free kayo through my Telstra Plus offer but the $15 per month for 12 months has gone. What has happened?

Jen321
Level 1: Cadet

Why are items you can get with your Telstra Plus points so much more expensive thru Telstra? Using over 100k points its still cheaper to buy a Galaxy Active 2 watch full price anywhere else ! 

Omghelphahahaha
Level 1: Cadet

I made an order but its to the wrong address and there is no way I can get it if it goes to that address I don't know how to get it changed so it comes to me instead someone please help im freaking out.

Stereomic
Level 1: Cadet

Is it possible to change the email address that is linked to your Telstra Plus rewards? The reason I ask is that I log into my Telstra account with a gmail email address, that I have also used to set up my Telstra ID.  No problems there.  I use this ...

Davo22e
Level 1: Cadet

So I get we're in lockdown with Covid and all, but is anyone waiting on their orders to be delivered?I've ordered some headphones via the Telstra Plus site with my points and it's been 2 weeks and I haven't even heard a thing. Points have been deduct ...

DodgeeLodge
Level 2: Rookie

I wanted to buy two tickets for Storm vs Cowboys match. No round 18 matches shown on the app nor when i logged into it via my account. I assumed that telstra plus/rewards may have tickets "held" for purcfase but Ticketek stated every section was sold ...

Brendon47
Level 1: Cadet

It's been over 2 weeks since I paid my bill (early by the way) and I still haven't received my points. Not only that is I ordered a Device from the Rewards store with point but it declined me, and I haven't been refunded my points for that too and I ...

Petorian
Level 1: Cadet

Hi, i recently used 75,000 reward points to purchase an item in the rewards store.  I checked my account and the points were deducted but I never got a confirmation message or any notification that the purchase was received or has been sent. i have d ...

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