Telstra Plus™

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Level 1: Cadet

So I order a Samsung S20 5g while they were giving away bonus points for this same product. To be exact, it was 30,000 bonus points for a small plan and 20,000 for ordering online (which I did).I got the phone around a week ago, I've received 30,000 ...

Level 2: Rookie

Anyone else had similar experiences with Telstra Plus?Briefly ... Most of day messaging to follow up missing points. Received a helpful call back and issue was resolved. Great!When asked about other issues I pointed out too many rewards are out of st ...

Level 1: Cadet

I have recently placed an order through Telstra Plus - the points have been taken, the additional payment has been taken, but I have not received any order confirmation at all.  Is there any way to follow this up?

Level 1: Cadet

Has anyone paid for Telstra rewards and received nothing. No refund or product?no order even with Telstra receipt?  

Level 2: Rookie

Whenever I try to sign in I get the following message: "You don’t appear to be active on this account It looks like your permission on this account has expired. Get in touch with the account holder. Are you the account holder? If you are the account ...

Level 1: Cadet

I have tried the link from the Telstra Plus website several times however it doesn't work. I also tried the last suggestion of pasting the address. I then enter my login details, however, the website just keeps trying to load and refuses to. Please h ...

Level 2: Rookie

Hi all, ordered some headphones, the order says it “complete” but have heard noting since, that was 4 days ago. What does this mean? 

Level 1: Cadet

Order ##LYH5085822 I paid and used my Telstra plus points and that was back in April. I'd like to know where my order is thank you and when it will be delivered. As its been a month, this seems like a ridiculously long time to wait for something I've ...

Level 1: Cadet

Awaiting order on Alcatel tablet purchased with Silver bonus points on 14/4 No sign of it

Level 1: Cadet

HI I would like to know if all delivery's from telstra plus store has been put on hold.I made a purchase on the 7/3/20 and I have not seen or had any response from telstra regarding this, i only have a receipt No  

Level 1: Cadet

Hi so I'm a telstra plus member, if I spend 100 on my internet bill I should get 1000 points correct? 

Level 4: Private Eye

Vodafone and Optus have provided waived fees for frontline healthcare workers for 2 and 3 months. Telstra should offer same incentives to show appreciation to people that put lives of others in front of theirs. Thank you 

Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

Level 3: Gumshoe

I couldn’t ever see us using our 22,031 rewards points but then decided to see if we could buy a phone for sister-in-law in NZ who is still using an old iPhone 5s. Ordered a Nokia 2.3 22k plus $90. Phone arrived yesterday and it’s prepaid and locked. ...

Level 2: Rookie

I bought Telstra plus movies tickets. Unused and unknown if can be used due to lockouts. 
how can I get my $90 refund?

Level 1: Cadet

Hi guys ,I am a Telstra plus customer and would like to get an assistant in terms how to book a ticket for a move using my Telstra plus ? Thank you  in Advance 

Level 2: Rookie

I ordered a speaker online 12 days ago.Tracking doesn't work and item hasn't arrived. Invoice number is all I was given. LYO50448276

Level 1: Cadet

I want to buy 2 tickets for Metallica concert in Melbourne Vic Australia 22nd of October 2019

Level 1: Cadet

HI I want to take advantage of the 3 month Stan offer but on the premium plan so I can watch 4K content. So I saw in the fine print that if you are already a Stan customer you get the 3 months for the plan you are already on. So yesterday morning I s ...

Level 1: Cadet

Are the discounted Telstra movie tickets still available?

Level 1: Cadet
Level 1: Cadet

The KAYO membership rewards offer does not work. Just get the spinning wheel of death when u try to redeem the offer from Telstra 

Level 1: Cadet

HELLOI am a new customer for telstra velocityI try to joint telstra plus to subscribe to foxtel tv but the windows stay blank after having signed in with my telstra credentialsthank you for your helpregardsAlain

Level 1: Cadet

I am trying to purchase the Apple AirPods thought the app using my Telstra points but it’s asking for an Australian passport or drivers license. I don’t have neither, what should I do? Can I provide my international passport or NSW photo card?

Level 1: Cadet

Hi 2 weeks ago I used points plus cash to get an Apple Watch. My points have been taken but I never received a confirmation email. 

Level 3: Gumshoe

Hi, I placed an order for an X-Box controller April 18 - LYO50851922. It's been over 4 weeks and still have not received the controller. I understand the COVID19 garbage but this is getting a little ridiculous. Where is my order?

Level 1: Cadet

I redeemed 10,000 reward points on 9 April 2020 for a Google Nest Mini device and remains undelivered. The invoice number is LBO50816827. I also have not received a dispatch notification. I have contacted Telstra a couple of times (and that was hard ...

Level 1: Cadet

I redeemed my points on the 3rd of March for some jbl headphones and still haven’t received them or a tracking number. Is there anyone I can contact? In store or by phone? I have an invoice number

Level 1: Cadet

I still can’t sign up or sign into Telstra Plus, can someone please help me... Thank You in advance...

Level 4: Private Eye

I navigate around the Telstra Plus page and can see my status on the top right of the screen as Gold but with no points showing. Then if I click into the store I then get to see my status and points but get the message "We aren't able to find any act ...

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