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smee90
Level 5: Eagle Eye

Hello, I just signed up for this great free offer, and the device should be arriving tomorrow, however when I checked my services in the Telstra 24/7 dashboard I noticed that there is now a new menu item "Telstra Locator Subscription" and it shows th ...

Mixster
Level 1: Cadet

Points taken but goods have not been received for over 6 weeks?

cccc
Level 2: Rookie

Dear Telstra, I am not even sorry about this.I feel you're using this global crisis to your advantage. In the last 4 months, there is one human to talk to get my support. You keep saying your serving essential service first, disabled your chat suppor ...

jer5
Level 1: Cadet

hi - I don't want to upgrade my plan for $5 extra per month. how do I opt put of this new ideal?

Elise1
Level 3: Gumshoe

We accepted and activated the 12 month offer all was well for a few days but just got an email from binge saying sorry to see you go as though we had ended the subscription? 
now when trying to login to the app it asks me to subscribe and pay but on t ...

matt_hartley
Level 2: Rookie

Ordered a Harman Kardon Neo on the 20th of April. I used 10000 points and paid $20 Can anybody help me? Who can i talk to? I would be ashamed to call myself an Australian business with customer service as poor as this. I wish they would stop using Co ...

cristeneagle
Level 1: Cadet

Hi, i'm trying to log in to the Telstra Plus store to try to redeem some points, but when i clock on the 'Store' link it loops back to the plus home page - have tried several browsers and from my phone and i'm not able to get in to redeem anything. P ...

IndigoBlues
Level 1: Cadet

Now that crowds are able to attend the AFL at some venues, are / will Telstra Plus AFL tickets be available? 

cotter
Level 2: Rookie

The embedded telstra plus redeem feature for Kayo 3 months free does not work. The add button sends a one time code which you can input and press enter from an SMS. This then sends another 6 digit code which does not allow a redemption via the redeem ...

Niktancev
Level 1: Cadet

I placed an order on 25th of March using my Telstra Rewards Points.I still don't have a tracking order number nor received the product.Does anyone know how to submit a request to get an update? Thankyou Nik

smee90
Level 5: Eagle Eye

Hello, I just signed up for this great free offer, and the device should be arriving tomorrow, however when I checked my services in the Telstra 24/7 dashboard I noticed that there is now a new menu item "Telstra Locator Subscription" and it shows th ...

Elise1
Level 3: Gumshoe

We accepted and activated the 12 month offer all was well for a few days but just got an email from binge saying sorry to see you go as though we had ended the subscription? 
now when trying to login to the app it asks me to subscribe and pay but on t ...

nightshade
Level 2: Rookie

Ordered 3 items ,they took my points , only received 2 items in the courier bag,  where is my remote control please.Tried msg Telstra but it seems to go in circles. I cannot watch Telstra TV without a remote control.Rectify our problems please Thank ...

LW23
Level 1: Cadet

Wondering if it is possible to transfer rewards points to family?

Malcolm69
Level 2: Rookie

Hi all I have been having this problem for 6 weeks now and no-one from Telstra can help me.  I have SILVER Rewards Plus and am entitled to 3 months of Stan membership. When I click on the activate now link either on the app or the telstra rewards web ...

danzi55
Level 1: Cadet

Hi so I'm a telstra plus member, if I spend 100 on my internet bill I should get 1000 points correct? 

Nurse3
Level 4: Private Eye

Vodafone and Optus have provided waived fees for frontline healthcare workers for 2 and 3 months. Telstra should offer same incentives to show appreciation to people that put lives of others in front of theirs. Thank you 

Nitz
Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

herstonian
Level 3: Gumshoe

I couldn’t ever see us using our 22,031 rewards points but then decided to see if we could buy a phone for sister-in-law in NZ who is still using an old iPhone 5s. Ordered a Nokia 2.3 22k plus $90. Phone arrived yesterday and it’s prepaid and locked. ...

Beza
Level 2: Rookie

I bought Telstra plus movies tickets. Unused and unknown if can be used due to lockouts. 
how can I get my $90 refund?

cccc
Level 2: Rookie

Dear Telstra, I am not even sorry about this.I feel you're using this global crisis to your advantage. In the last 4 months, there is one human to talk to get my support. You keep saying your serving essential service first, disabled your chat suppor ...

djh1
Level 1: Cadet

While trying to set up the Binge offer for my elderly parents, I have inadvertently cancelled it. Is there a way that I can “uncancel” it?

shaune68
Level 1: Cadet

Love the Points it's a great way to get extra products.All phone providers should do some kind of points system. 

HB85
Level 1: Cadet

I have placed an order using telstra plus( points plus pay) on April 18 2020.All i got is a confirmation email.Order not processed yet and no tracking number either.Any way to contact telstra re this ?

Stu_Downs
Level 1: Cadet

Is anyone else getting the run around from Telstra about Telstra Rewards orders? Ordered ear buds over two months ago, got an email confirmation straight away saying points had been deducted, then silence. When I chased it up, I had to jump through h ...

Brendon47
Level 1: Cadet

So I ordered an XBOX One Series Two Elite controller on the 27th of June when they had gone in stock. I got my email conformation saying I had used some points (as I am using points + repayment) but I still have no option to track my order. I only wo ...

crackers78
Level 1: Cadet

does anyone know why I can't order the AirPods pro just say error we can't process at this time 

Rikhu
Level 1: Cadet

Telstra does a promotion for 30k points but not available. been cheking for the last two weeks and nothing.. someone knows anything?

NDJ
Level 1: Cadet

DJI Mavic Mini Drones are now out of stock on the Telstra Rewards site, is there an eta on when stock will be available please.

Mentor123
Level 1: Cadet

I set up Binge account for the 12 Months offer, my password wouldn’t work so I tried the reset password and it said that a reset link was sent to email..so far no email and I tried several time. Help would be appreciated Thank You. 

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