Ping626
Level 1: Cadet

Cannot open reward store

It is been more than 2 weeks now. I cannot open the reward store.

Looks like there is an issue between my account and the reward store.

 

If I did not log in, I can access the store.

But after logged in, the spinner is there for a long time, and then it says

 

Something went wrong

We're sorry, but we’re currently experiencing technical issues.
Please try again later.

If you need further assistance, contact 24x7 Chat (link at the bottom of this page) or call us on 13 75 87.

 

I already checked with CS many times, and the response was always like it will be resolved in 48 hours.

I wanted to redeem the wireless charge, the one on the discount (12k points from 18k points).

I don't wanna just missed it because of this issue

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
TommyR
Support Team
Support Team

Re: Cannot open reward store

Hi Ping. That's no good. 

I am not aware of any widespread issues with the Rewards Store, I can seem to access it with no issues. 

What device are you accessing it on?

 

 

____________________

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

ping4
Level 2: Rookie

Re: Cannot open reward store

Hi Tommy

 

Thanks for the reply, I don't believe it is the device issue cos I can log into my wife's account without issue.

 

But to answer the question, I tried Mac, Windows, iOS with Safari and Chrome (with cleaned cache, history and etc). I believe there is some bad data associated with my account, and that bad data breaks my reward store.

 

I can provide some of my Telstra Plus account here if it can help the investigation

 

Thanks!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit