User12344
Level 1: Cadet

Covid vaccination reward points

When I enter in my covid document number it won’t work. It says do not use spaces but I don’t use any spaces. I enter the correct 12 digit number?

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7 REPLIES 7
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Covid vaccination reward points

Does it give you an error message of any sort?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Emmacm27
Level 1: Cadet

Re: Covid vaccination reward points

Same here- yet I know the number is right- no gaps just 12 digits. Error message saying don’t leave gaps between numbers?

very weird! Help

4CDTELSTRAUSER
Level 1: Cadet

Re: Covid vaccination reward points

Same. Typical Telstra wasting our time. And not bothering to respond!

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Covid vaccination reward points

Try hitting backspace a couple of times before you enter the number (just to make sure that the entry field doesn't have any leading spaces in it).

 

You could also try a different browser. Telstra recommends the Chromium based browsers (Edge, Chrome), but if they are causing a problem, try Firefox (or safari if on apple).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
User12344
Level 1: Cadet

Re: Covid vaccination reward points

I gave up so I chatted with a telstra member and and after 35 minutes back and forth they gave me the 2,500 points. But I had to provide evidence… Goodluck guys 

MattyC
Support Team
Support Team

Re: Covid vaccination reward points

I understand there are a couple of different 12 digit numbers customers are trying. We're looking for your "digital vaccination certificate document number"

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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MattyC
Support Team
Support Team

Re: Covid vaccination reward points

Has this since come good? The team discerned a problem, and rolled out a fix. If you haven't got it lodged yet please try again now, and let me know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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