Level 1: Cadet

Duplicate receipt

Hi there, I ordered and received a pair of headphones through points redemption. They have stopped working and I want to get them replaced but I can’t find the receipt anywhere in my emails. Does anyone know if you’re able to generate a duplicate receipt somehow, or access it in the app? I can see it on my list of transactions but it’s not a clickable link. Thanks heaps 🙂

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 21: Augmented
Level 21: Augmented

Re: Duplicate receipt

You could have a look at the My Telstra app -> Get help -> Track my orders - Order history

Level 22: Superhuman
Level 22: Superhuman

Re: Duplicate receipt

@Dowser  Don't think Telstra Plus redemptions show up in the order history..

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit