oconnors2009
Level 1: Cadet

I purchased AirPods through Telstra plus rewards

How do I follow up on them? I did not receive a confirmation emailI have no information on my app except that they were purchased on the 29/11 and 50000 points redeemed. I cannot seem to speak to someone at Telstra, it just hangs up.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
LukeV
Support Team
Support Team

Re: I purchased AirPods through Telstra plus rewards

If you haven't received a confirmation email, I'd recommend sending a message through the My Telstra app https://tel.st/hfz4z by selecting 'get help' and then the blue speech bubble to start a chat.

 

We'll have access to your account from there and can check for the confirmation.

 

Let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Oconnor2009
Level 1: Cadet

Re: I purchased AirPods through Telstra plus rewards

Thank you, this didn’t work previously as I didn’t have an order number. However online tracking is apparently unavailable today so I’ve been forwarded to an agent. Hopefully this will help. I’ve since been into a Telstra shop who gave me an order number and lodged a case. I subsequently received a text to request I reply to an email which I didn’t receive. I discovered my email address within Telstyys was incorrect. I’ve amended it now. 

LukeV
Support Team
Support Team

Re: I purchased AirPods through Telstra plus rewards

No worries, keep me posted with how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit