Charkss
Level 1: Cadet

Points redeemed

Ordered 3 weeks ago still waiting for my Apple Watch 6 cell and gps got the order number ect but still awaiting stock , when I go into the rewards app that device is not even available, I am being charged per month for something I have not yet received, so over waiting, can I go into a Telstra store and get this instead of waiting for it to be posted ... I am not going to pay tor something I have not received 

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Points redeemed

Since the order has been processed, no. You could have placed the order through the store initially if you had wanted to as Telstra Plus rewards can be redeemed through the stores.

 

You shouldn't be getting charged until the device has been dispatched, so you should contact Telstra about that. send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit