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Ordered 3 weeks ago still waiting for my Apple Watch 6 cell and gps got the order number ect but still awaiting stock , when I go into the rewards app that device is not even available, I am being charged per month for something I have not yet received, so over waiting, can I go into a Telstra store and get this instead of waiting for it to be posted ... I am not going to pay tor something I have not received
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Re: Points redeemed
Since the order has been processed, no. You could have placed the order through the store initially if you had wanted to as Telstra Plus rewards can be redeemed through the stores.
You shouldn't be getting charged until the device has been dispatched, so you should contact Telstra about that. send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response.
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