A77
Level 1: Cadet

Signed up to NBN 100/20 plan not seeing the 40,000 Telstra plus points

Seem to get a different answer every time. 14 days after completion date, after 1 billing cycle, not sure if eligible and so on.

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1 REPLY 1
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Signed up to NBN 100/20 plan not seeing the 40,000 Telstra plus points

Not the answer you want, but the period varies..  and probably more so under the Covid conditions that Telstra hides behind lately.

 

Pre Covid, I waited for 6 weeks (and lots of calls/messages involved) to get points restored after an order was mysteriously cancelled without notice which I felt was wrong considering they take the Rewards points immediately when you place the order. Other times, after purchases the points took up to a month post Covid.. the most consistent ones are the points awarded after bill payments..  about 2 weeks.. even now, but then, there is no Covid delay with buying new devices/services or payment of bills.. 

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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