Level 2: Rookie

since the new update one of my account services is missing and no stored payment is missing also??

Answered

NBN address account missing from my services account page

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Level 2: Rookie
Accepted Solution

Re: since the new update one of my account services is missing and no stored payment is missing also

everything is all sorted with all my accounts. 

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Support Team
Support Team

Re: since the new update one of my account services is missing and no stored payment is missing a...

Hey @BuZZ6

 

Hope you were able to get this sorted. For future reference, It may not display services because:

  • You recently added the service to your Telstra ID 
  • It may take up to 48 hours for services to appear in the app
  • You mightn't be connected to the internet
    • Try opening a browser and visiting a website to check the connection
  • You might not be logged in using your Telstra ID – check for your name at the top of the Home screen
  • There may be technical issues
    • Close the app, wait a few minutes then try again

 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 2: Rookie
Accepted Solution

Re: since the new update one of my account services is missing and no stored payment is missing also

everything is all sorted with all my accounts. 

View solution in original post

Support Team
Support Team

Re: since the new update one of my account services is missing and no stored payment is missing also

Great to hear! Thanks for letting us know. Happy Holidays Smiley Very Happy - Tori 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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