monty490
Level 2: Rookie

Telstra Plus and rewards

What is it and being a customer for many years how do I access points and rewards . My telstra just led me up garden path .. With same message a few times a day over many 

Chat doesnt respond and Phone Number not relevant   

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monty

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2 REPLIES 2
Caroline12
Level 5: Eagle Eye

Re: Telstra Plus and rewards

Have you signed up for telstra plus on plus.telstra.com.au ? You won't earn points till you do i don't think.

oliverrat
Level 4: Private Eye

Re: Telstra Plus and rewards

I've had the same problem for over a month now. Chatting with the app chat is useless. My complaint as now been escalated with the support team to investigate. I am meant to get another reply by early next week. Please email my case manager clarita.santos.2@team.telstra.com and let her you you have the same issue. Maybe if more people complain they will fix it. I can see other people have been having the same issue to.

Cheers

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