wagnerol
Level 1: Cadet

Telstra Plus Movie Ticket Purchase - Not Working - Error

I'm trying to purchase movie tickets through Telstra Plus, but after loging in, I receive a "Something Went Wrong" message - with support code NCLE001. Sometimes it let's me get to the ticket and movie selection within the Telstra Plus site but then the same error occurs. I've tried different browsers and different devices, and on different network (ie local WiFi and 4G), but the same happens. Is there a widespread issue with Telstra Plus at the moment? Thanks. Wagner.

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Plus Movie Ticket Purchase - Not Working - Error

It's working fine for me (in Victoria).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra Plus Movie Ticket Purchase - Not Working - Error

Are you doing this via the My Telstra app on your device (what sort of device?)? 

 

have you tried using the browser version on a PC - My Account, to do the same thing and does the problem still occur?

 

If you have been using the browser option, maybe try the My Telstra app?

 

For both the browser and the app, try clearing the cache and data for the browser page or the app.. then close things down and restart the PC/device before trying again...

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

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