Sunflowerchild
Level 1: Cadet

Telstra Plus Order

I placed an order though Telstra plus on the 28th March 2020. It stated in the email I would receive it in 2-4 days. I understand in the currently climate that things may be delayed, but why was that not stated before, and why have I not been contacted a week later to let me know that there is a delay? 

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Kjorg
Community Manager Community Manager
Community Manager

Re: Telstra Plus Order

Hi @Sunflowerchild

 

Thank you for your post. 

 

Today is the 6th business days since the 28th March, and during this time we are experiencing some delays across all services. 

This may also be impacted by delays in other businesses. 

 

Unfortunately no one on CrowdSupport has access to your account to investigate the exact status of your order. 

You will need to contact 13 22 00, there may currently be some delays as noted our call centre's have been impacted due to COVID 19. 

Telstra contact centres are prioritising our customer service calls to ensure critical requests for support are responded to.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Sunflowerchild
Level 1: Cadet

Re: Telstra Plus Order

Thanks @Kjorg,

 

No worries, that's why I haven't bothered to all as it will just be adding wait time for something that isn't urgent. I guess I just have to wait for the confirmation.

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