cooper2006
Level 3: Gumshoe

Telstra Plus Order

Your response to complaints is non-existent.

I placed an order for a Google Nest on 12 Dec 2020 and had points and $45 deducted from my credit card. I have made several complaints including in person at your Airport West store and have had no solution. I intend raising a complaint with my credit card supplier to have the amount refunded.

FYI neither your App or the web page 'contact us' are working - disgraceful service

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Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Plus Order

Have you raised a formal complaint via https://telstra.com/complaints ?

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Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit