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Thank you for this update, onlinerequest.
If a payment is reversed the points will be as well, I suggest speaking with our billing team so they can look into this for you.
The points may take a little longer to reach your account, I sincerely apologise for the delay, but I'm confident that everything is being done to resolve this for you.
Please let me know if you have any questions.
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With direct debit there’s no need to give paying your bill another thought.
Avoid queuing up and never worry about late fees again.