Gaz170
Level 2: Rookie

Telstra Plus Rewards Store Will Not Load (Something Went Wrong Error)

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical issues. Please try again later. If you need further assistance, contact 24x7 Chat (link at the bottom of this page) or call us on 13 75 87." The webpage also reads checkout.telstra.com.au/error/fail. If I try to access the store without logging in, it works to a point. Does anyone else have this issue and know how to fix it? Many Thanks.

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7 REPLIES 7
Kay4350
Level 2: Rookie

Re: Telstra Plus Rewards Store Will Not Load (Something Went Wrong Error)

Mines doing the same . I have contacted a few times nothing gets done 


@Gaz170 wrote:

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical issues. Please try again later. If you need further assistance, contact 24x7 Chat (link at the bottom of this page) or call us on 13 75 87." The webpage also reads checkout.telstra.com.au/error/fail. If I try to access the store without logging in, it works to a point. Does anyone else have this issue and know how to fix it? Many Thanks.


 

oliverrat
Level 3: Gumshoe

Re: Telstra Plus Rewards Store Will Not Load (Something Went Wrong Error)

Mine has been the same for a couple of weeks. Telstra have said via the help on the app that they are aware that there is a problem effecting some users however they dont have a timeframe for a fix. Its very annoying because I have heaps of points I would like to redeem.

oliverrat
Level 3: Gumshoe

Re: Telstra Plus Rewards Store Will Not Load (Something Went Wrong Error)

My complaint as now been escalated with the support team to investigate. I am meant to get another reply by early next week. Please email my case manager clarita.santos.2@team.telstra.com and let her you you have the same issue. Maybe if more people complain they will fix it. I can see other people have been having the same issue to.

Lordraiden3313
Level 1: Cadet

Re: Telstra Plus Rewards Store Will Not Load (Something Went Wrong Error)

Mine is the same as well. I ve contacted Telstra a few times. They've mentioned that they are working on it. They have a parent case as well with a reference number which I can no longer see from the chat history.

drewmck
Level 2: Rookie

Re: Telstra Plus Rewards Store Will Not Load (Something Went Wrong Error)

I’ve been having this issue for months with endless promises from Telstra to have it fixed within 24 hours.... I get ticket numbers, never hear back from them. It’s actually driving me insane... 

Drew
Lordraiden3313
Level 1: Cadet

Re: Telstra Plus Rewards Store Will Not Load (Something Went Wrong Error)

Time to change your ISP. Im kinda over Telstra's ridiculous support team!

Jacobamo
Level 1: Cadet

Re: Telstra Plus Rewards Store Will Not Load (Something Went Wrong Error)

I have the same issue. Have been contacting support for over a week about this and they aren't doing a thing about it. No responses from support. Seems like they don't want you to be able to redeem your points.

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