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Telstra Plus rewards
I have placed 2 orders and have not received either. The first was refunded (points and credit card payment). I have had no information on the second order for over a month and am wondering what to do next. Telstra do not confirm the order but promptly deduct points and credit card payments. There doesn't appear to be any way of tracking the order or receiving any updates. Frustrating!
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Re: Telstra Plus rewards
The only options are:
Send a message by either:
- the My Telstra app on your mobile
- logging into your account via the telstra.com.au website
and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.
Or lodge a formal complaint via https://telstra.com.au/complaints
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