Level 3: Gumshoe

Telstra Plus rewards

I have placed 2 orders and have not received either. The first was refunded (points and credit card payment). I have had no information on the second order for over a month and am wondering what to do next. Telstra do not confirm the order but promptly deduct points and credit card payments. There doesn't appear to be any way of tracking the order or receiving any updates. Frustrating!

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Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Plus rewards

The only options are:


Send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.


Or lodge a formal complaint via

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit