Lamonty
Level 2: Rookie

Telstra Plus

Answered

I am a Gold Plus Member.  Supposed to have access to Stan for 6 months free.  I contacted Telstra 3 weeks ago and told them that I could not access this benefit and I tried again tonight and had the same issue.  Anyone else having the same issue??

1 ACCEPTED SOLUTION

Accepted Solutions
DingoDan
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Telstra Plus

Hey Lamonty,

 

I'm sorry to hear of the issues with being able to have this member benefit activated and apologise for any inconvenience this has caused 😞 What was advised on the last contact you have had with us on this matter? 

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7 REPLIES 7
DingoDan
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Telstra Plus

Hey Lamonty,

 

I'm sorry to hear of the issues with being able to have this member benefit activated and apologise for any inconvenience this has caused 😞 What was advised on the last contact you have had with us on this matter? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Lamonty
Level 2: Rookie

Re: Telstra Plus

I did an online chat online with a Marion and she supposedly raised an incident reference but I have not heard anything yet.  Incident number is INC000090429055.

Jimmy-Lo
Support Team
Support Team

Re: Telstra Plus

Thanks for that information @Lamonty however we are not able to access customer account information via Crowd Support. 

 

Did they advise when you should be contacted regarding this escalation?

 

- Jimmy

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Lamonty
Level 2: Rookie

Re: Telstra Plus

Hi Jimmy, Marion told me that they would contact me via phone or email. I spoke to her on the 13/8 but have not heard anything back as yet.

DingoDan
Telstra (Retired)
Telstra (Retired)

Re: Telstra Plus

Thanks for the update and as there hasn't been any followup as yet I would recommend getting in touch with our Live Chat team and quoting this reference number to see if an update can be provided. As it is a My Account fault then our Billing team would be the best contact and they can be reached 24/7 via 

 

https://tel.st/2pcax

 

Let us know how you get on having this updated further. 

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Lamonty
Level 2: Rookie

Re: Telstra Plus

Have just tried again.  They couldn't solve the issue and have raised another Incident??


 

MattyC
Support Team
Support Team

Re: Telstra Plus

Sorry for the frustration. Did they offer a timeframe, or suggest alternative next steps? - Matthew. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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