Telstra Plus

[Lamonty]

I am a Gold Plus Member.  Supposed to have access to Stan for 6 months free.  I contacted Telstra 3 weeks ago and told them that I could not access this benefit and I tried again tonight and had the same issue.  Anyone else having the same issue??

[DingoDan · Accepted solution]

Hey Lamonty,

I'm sorry to hear of the issues with being able to have this member benefit activated and apologise for any inconvenience this has caused What was advised on the last contact you have had with us on this matter? 

[Lamonty]

I did an online chat online with a Marion and she supposedly raised an incident reference but I have not heard anything yet.  Incident number is INC000090429055.

[Jimmy-Lo]

Thanks for that information @Lamonty however we are not able to access customer account information via Crowd Support. 

Did they advise when you should be contacted regarding this escalation?

- Jimmy

[Lamonty]

Hi Jimmy, Marion told me that they would contact me via phone or email. I spoke to her on the 13/8 but have not heard anything back as yet.

[DingoDan]

Thanks for the update and as there hasn't been any followup as yet I would recommend getting in touch with our Live Chat team and quoting this reference number to see if an update can be provided. As it is a My Account fault then our Billing team would be the best contact and they can be reached 24/7 via 

https://tel.st/2pcax

Let us know how you get on having this updated further. 

[Lamonty]

Have just tried again.  They couldn't solve the issue and have raised another Incident??

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[MattyC]

Sorry for the frustration. Did they offer a timeframe, or suggest alternative next steps? - Matthew.