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Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
Mods I couldn't find Telstra Thanks Category so I have put it here feel free to move it to relevant category and advise.
I have Telstra Prepaid Mobile, and via the "Telstra 24/7" app under "offers" On 16 May 2018, signed up for a Free 12-month Foxtel Now with the below mentioned and now I can't access the add-ons and even If I try to go under offers it showing me a 24mth offer (with 1 addon) however I can't even sign up to that.
All this is done via the app using Telstra 4G on my iOS, not Wi-Fi or from desktop although I have tried desktop with same results.
Can someone, please help
Docos $ 10 Telstra offer expires on 15/05/2019
Pop $ 15 Telstra offer expires on 15/05/2019
Drama $ 15 Telstra offer expires on 15/05/2019$5/month Pop + Drama discount
Discount (Telstra Offer*) -$ 40 *Included packs: ( Docos Pop Drama )
Total you will pay monthly $0/mth
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Re: Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
Hi SlipKnot,
Thanks for contacting us about your Foxtel Now offer. Sorry for any frustration caused. Be best to chat to us here http://tel.st/y9pzq and we can check on the offer dates and these packages you are eligible for. Let us know if you have any trouble though.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
Thanks I contacted the customer service been through different departments.
Have to explain the same things over and over and over everyone listened to it but can't seem to take ownership and provide a straightforward answer.
I am currently on free package (free 3 channel packs)
For 12 month via Telstra prepaid mobile which is linked to my email.
However channel V seems to be locked out which should included in my plan.
The foxtel webpage states CHV is included in any packs.
Issue 2
I can see another offer which is free package with (1 channel pack)
And for 24 months however I am unable to redeem this.
It’s also linked to my Telstra prepaid account.
I got an email response to which I have replied on Friday but I haven't heard from anyone.
Why does this have to be such a prolonged and painful process?
Thanks
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Re: Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
Thanks, got an email form Foxtel Robina QLD - all fixed now.
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Re: Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
Hi SlipKnot that this great to hear and thank you so much for letting us know all has now been resolved.
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Re: Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
Glad to hear you are sorted out but can I ask, how did you manage to get a response from Telstra? I am experiencing same issue (bounced around different departments, explaining each time etc) but getting nowhere as of yet.
Regards
J
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Re: Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
Hi Jasoncarpenter, we would be happy to help where we can today. May I ask what is happening exactly?
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Re: Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
I just signed up (last week) to the L plan which is meant to include the 24 month Foxtel subscription plus a 6 month Apple Music subscription, but neither appear in my offers. I have had two online chats for over an hour each, bounced around different departments and got nowhere. The last one indicated it needed to be elevated to the Foxtel now team and someone would get back to me within 24 to 48 hours. That was Friday and I have been down that road before.
If you are able to help, that would be greatly appreciated.
Regards
J
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Re: Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
Can I just check Jasoncarpenter if this is for a Mobile Lease Plan or the Buy a Phone option please? When you mentioned your offers did you mean you have logged into your MyAccount http://tel.st/nybl4 and checked if these offers are listed in the MyAccount and just awaiting activation?
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Re: Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
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Re: Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
It may take a short while for them to be applied however, I would suggest contacting our Billing Team directly via either http://tel.st/ac9xd or on 13 2200 as they will be able to make sure it is applied to your new account correctly. Please let me know how you get on.
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Re: Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
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Re: Telstra Prepaid (Foxtel Now 12 Mth Offer) Package missing unable to Sign up
Eligible customers should be able to redeem as per the below instructions.
- Log into Telstra 24x7 My Account
- Select your mobile service in the ‘Plans & Usage’ tab
- Click the "Add-ons" tabs and add Apple Music
You're also welcome to try redeeming the offers here
If it's not showing & you haven't received contact by close of business tomorrow, please call us on 132200 so we investigate & escalate.
____________________
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