Level 1: Cadet

Telstra rewards

So I joined Telstra Plus rewards early on- I redeem my points for a set of Bluetooth headphones- they remove the points from my account -I don’t receive the headphones- there’s no way of contacting the rewards store so points gone and Telstra plus becomes another Pointless rewards scheme. Really irritating and at this point I wouldn’t recommend joining. 

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Level 25: The Singularity
Level 25: The Singularity

Re: Telstra rewards

You can chat online with a consultant via Livechat, or call 132200 and say "Telstra Plus" at the prompt.


They should be able to get you a status update.


Otherwise, lodge a formal complaint via https://telstra.com/complaints

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