Level 1: Cadet

why is my Samsung A20 locked , that was purchased using Telstra Plus points

I used points to purchase the phone , there was no mention anywhere about  " prepay or locked" on the web page  in the rewards store description area  . just phone specs and features about the phone . I do not use telstra for my carrier of choice and was under the impression i was getting a phone outright. The box turns up today with pre pay written all over it and a Telstra sim inside the box ,

and now  i see they want $80 to unlock . totally not happy and feel totally deceived. 

no mention of locked or pre pay

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