Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
Poor Customer Service at Point Cook
Had an issue with my dual sim Samsung phone, went to Point Cook Telstra shop for some help, the customer service person assisting me told me she didnt know anything about Android handsets, why is she employed there then ? I was handballed onto the store manager/team leader, some *REMOVED FOR LANGUAGE* with a pony tail who said the handset was faulty. Contacted Kogan, very helpful customer service, who explained to me Telstra shut down their 2G network in early December and answered my query about my issue. If Telstra staff dont know whats going on with their own network, why do they bother opening retail stores with staff that dont have a clue, lol.
- 0 Likes
- 872 Views
- 1 Reply
Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: Poor Customer Service at Point Cook
Hi Trevoooor, welcome to CrowdSupport.
I do apologise for the negative and frustrating experience, this is not what we are trying to deliver. That the 2G network shut down wasn't immediately determined to be the cause is disappointing, that the team struggled with a non-Telstra phone is understandable. Telstra has never supported a dual SIM handset, when I worked as a Tech Expert in a shop, it was always a case of "I'll do my best, but I may not be able to resolve the problem."
That said, the shop absolutely should have been able to do a search of a website like gsmarena.com, checked out the supported networks of your model and put 2 and 2 together. Once again, I apologise for the frustrating experience.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- 0 Likes
- 0 Replies