BrionyC
Level 1: Cadet
January 2015

Customer Service feedback

I recently have been through a long and frustrating complaint process with Telstra via phone calls, and during this process I went into my local Telstra store (Rockingham Shopping Centre, WA 6168) to start my new contract. I was told I would recieve an email to leave feedback, however I have not had anything other than my contract sent to me. I would really like to leave feedback regarding the service I recieved, as it was the best service I have ever recieved while being a Telstra customer. 

  • 1,332 Views
  • 1 Reply
Reply

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Cas-Ra
Support Team
Support Team
January 2015

Re: Customer Service feedback

In response to BrionyC

Hi BrionyC

 

While I'm very sorry that you had to raise a complaint I am pleased that you've been taken care of so well by our Rockingham store. You're more than welcome to leave feedback here: https://say.telstra.com.au/customer/general/forms/positive-feedback

 

Or you can send me a PM and I'd be happy to pass this along for you to our store manager Smiley Happy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

  • 0 Replies
0 Kudos
Like
Reply
Reply
Loading...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Telstra Home >