Telstra Smart Home

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hamster1
Level 1: Cadet

We are trying to connect 2 Sonoff POWR2 switches to our wifi via the eWeLink app with no successWe have tried a lot of options. Set modem to have 2.4Ghz only. Used different iphones. Tried both switches. Tried main and quest modem access points. Trie ...

FlowerShow
Level 1: Cadet

Anyone else been completely ripped off and left in the dark re: Telstra Smart Home Replacements? Telstra seem to be completely passing the buck, accepting no responsibility for the fact that it’s now APRIL and replacements still haven’t been received ...

BenFairley
Level 1: Cadet

Hi there, Im trying to complete a setup of a WIFI tag (for a dog).
At the moment its at Pending Setup and to complete I need to Set up Zone, when I try it wont connect to my wi-fi network or when I try to manually connect it says the password is incor ...

Johnno09
Level 3: Gumshoe

I received a letter with the google equipment to say that the rest of the equipment would arrive by January 19 also has anyone received the $80 google voucher yet as I have not

Jewels61
Level 1: Cadet

In November I was sent an email advising me that Smart home service was being retired and we would receive a refund. It further says there is no need to do anything, this would be automatically refunded. Since then we have heard nothing. Trying to ta ...

Nikki79
Level 1: Cadet

Hi, Ever since I went on to the nbn a few weeks ago I've had a lot of trouble trying to reconnect my google home mini speaker, I have tried everything and it just won't connect .Never had this issue before I went to nbn.Can someone please help me 

2Bois
Level 1: Cadet

Apple HomePod mini & the Homekit System Now that Apple has made the HomePod mini, getting one is near to impossible and since the HomePod, HomePod mini and Apple TV are Home Hubs, for the HomeKit System. Home Automation is growing more and more advan ...

JEK1972
Level 1: Cadet

Telstra Smart Modem Gen 2 Wifi Hi Guys and Gals,  I am having issues connecting Smart Plugs to the network! I read potential solutions in previous threads, https://crowdsupport.telstra.com.au/t5/home-broadband/telstra-smart-modem-gen-2-wifi/td-p/8207 ...

Redlady-55
Level 1: Cadet

Why is Telstra now going to charge me if I go over my usage instead of slowing down? 

mick881
Level 1: Cadet

telstra locator pet tag wont connect to home wifi keeps saying password wrong any ideas iknow the password is right thnaks  mick

KarynP77
Level 1: Cadet

Hi all I just received my Telstra locator device I have set up the WiFi one and wanted to know can you change the zone area to less than 100m I want to put in my dog to receive alerts and 100m is too far thanks 

Johnno09
Level 3: Gumshoe

Has anyone received google equipment yet, I see that Telstra smart home is now closing 16 December they will be pushing to get the equipment out by then as it is Christmas time deliveries

lpp2503
Level 1: Cadet

hi i recently added telstra to my google home "Voice-activated calling". when i was away from my house (~20klms) i received a call on my mobile only for it to also be sent to my google home. ie the people at my home were able to hear who was calling ...

krus
Level 1: Cadet

How do you connect wired devices (e.g. Disk Drives, Ethernet Printers) to Telstra Smart Modem 2 so that the modem recognises them and the devices can be accessed on the network?

Exgrunt
Level 2: Rookie

I’ve been given a new date of the 16th of the December for my smart home service to be discontinued by Telstra to be replaced by a google package. Twice now I have submitted the required details to change over only to hear absolutely nothing from Goo ...

JACJACJACJAC
Level 1: Cadet

With the Smart Home being discontinued, we opted for the Google Nest devices and received an email on Friday 4th December saying we should have our Google devices now so disconnection will occur on 16th December.  No devices have been received.  Cont ...

Johnno09
Level 3: Gumshoe

Has anyone had any further updates to what is happening to smart home from this sent out last week“To ensure your services aren't interrupted during the migration to Google Nest, your Telstra Smart Home products and subscriptions will continue beyond ...

Johnno09
Level 3: Gumshoe

Has anyone had any further updates to what is happening to smart home from this sent out last week“To ensure your services aren't interrupted during the migration to Google Nest, your Telstra Smart Home products and subscriptions will continue beyond ...

skippy
Level 1: Cadet

try to log into the smart Home app and get the following message Error Code 401104 and wont let me in

Johnno09
Level 3: Gumshoe

Has anyone received the google equipment yetIt’s been a month now since I filled the forms, I have rung a number of times still nothing from Telstra or google

KatieCupcake
Level 2: Rookie

Hi, I have opted to get replacement Google items when Smart Home is discontinued. Based on the Telstra FAQs, the replacement items started to be sent out from 15 October.I haven’t received any notification that my items have been sent. Is there a way ...

Johnno09
Level 3: Gumshoe

I don’t think there is anyone at smart home I think it’s all automated and it not working

DagBateway
Level 1: Cadet

Hello, I filled the form https://say.telstra.com.au/customer/forms/move-to-google-nest to move to Google Nest, but I haven't received any type of notifications nor delivery date estimation. How do I get this information? Thanks

Someone_Else2
Level 1: Cadet

The web links to the purchase devices page is broken. What is the story? Is it a defunct or soon to be defunct service?

AlastairW
Level 2: Rookie

Just received my welcome pack for Telstra Locator. Have registered both Bluetooth tags, but neither of them ring via the Android app,despite them both being located, having their firmware updated and using the latest version of the app. Pretty useles ...

Ant303
Level 1: Cadet

Hi Team for gold tier members the locator and the use states "Complimentary lifetime subscription for "Telstra Locator" however information on the pdf that is sent  says 10 dollars per month.I cant get a hold of anyone live to chat with, and frankly, ...

DipdyutB
Level 2: Rookie

Google Nest Mini (10,000 points) and Google Nest Mini Bundle (15,000). The features and specifications are the same, then why the difference in points. What is the actual difference between these two?

LanceL66
Level 3: Gumshoe

I’ve tried multiple times in multiple ways to connect my Kogan security camera to my NBN modem with no success, times out saying unable to connect every time.I’ve tried things with the manufacturer’s support people including disabling 5G, turning off ...

Kazzle
Level 2: Rookie

hi, looking for advice on best telstra dongle for use in regional Victoria that I can add to my existing Telstra account. thx in advance 

Sarij
Level 2: Rookie

I am almost ready to give up.Is there a setting on the modem that I need to change, to allow connection for smart globes?I have an NBN modem with wifi running successfully. Google nest, chromecast and 2 Samsung phone all connect without any issue. I ...

Neddy4
Level 2: Rookie

I have had an Alexa Spot for 1 and a half years, at the time I was using a Telstra Smart Home Modem 1st gen, and the Alexa device worked fine. The modem transmitted at both 5 GHz and 2.4 GHz. After receiving the new Telstra Smart Home Modem 2nd gen I ...

Spencer_5
Level 1: Cadet

I am having trouble accessing different web pages through chrome.When I click on the web page, the link redirects me to this page and displays...This page isn’t workingmymodem.modem redirected you too many times. Try clearing your cookies.ERR_TOO_MAN ...

dv5
Level 2: Rookie

I have bought Phillips smart LED lights, and I am trying to connect it to my phone through my wifi, but it is not connecting. The box says it only connects to 2.4ghz wifi, but my Telstra gen 2 smart modem isn't letting me do so.Is there a way to chan ...

CasperBoy
Level 1: Cadet

I am new to TelstraTV and the NBN.  How is the TelstraTV signal received - thru my existing television antenna or thru the TelstraTV box?

Sward6
Level 3: Gumshoe

I have just moved house and have received a Telstra Smart Modem Gen 2. I am trying to connect both a Ring Doorbell and a Google Home via Wi Fi but both devices can't connect. I have unticked 'Band Steering', turned Modem on / off but still unable to ...

C3PO
Level 3: Gumshoe

I have the above modem with the attached firmware and have been led to believe by Telstra Technical Support that unlike updating the firmware for other brands of modems that if there is a firmware issue like unable to actually access the modem dashbo ...

Trigga
Level 2: Rookie

When moving house, do I just pick up my Telstra Smarthome equipment, and re-locate it to my new house, or do I have to do something else to ensure it works?

Trigga
Level 2: Rookie

How long does this service have to be unavailable before refunds/credits apply. It hasn't been working for more than a day, now, and can't get any help from Telstra tech support on the phone. They don't seem to know what it is. Telstra, please advise

Jakey028
Level 1: Cadet

Hello, Is anyone having trouble with logging into the Telstra smart home app, I haven't got any equipment but it just keeps saying login failed. Thanks

James135
Level 2: Rookie

HiI can only link 1 Telstra TV box to Google Home and I have 4 - has anyone been able to add more than 1 Thanks

Sajal
Level 1: Cadet

I have Telstra Gen2 modem. I have a 1TB HDD attached to the modem which I can access with my TV, Laptop and mobiles. No issue there. Problem is I can not add or remove files from HDD while it is attached to the modem. Is there anyway to enable write ...

TheOneRees
Level 1: Cadet

Hi,
I have a Telstra smart home kit and I’m wondering if it is possible to create a shortcut on my iPhone in order to activate/deactivate devices linked to my Telstra Hub. I use a HomePod for controlling every other smart devices but cannot use it to ...

Angoure31
Level 1: Cadet

I have a Telstra Smart Modem.Lights are:      Online = green = OK      WAN/DSL = green = OK       Mobile mode = off      Mobile signal = orange = OK reception, but not the best      Phone = green = OK Questions1.  What does the "Mobile mode" mean?2.  ...

3939
Level 1: Cadet

Hey guys
I’ve just recently brought a locator device outright! I need to set it up but Telstra are saying they can’t connect it because I need to sign a contract to be able to get the device in the first place! I’ve already brought the device on the T ...

Hanger
Level 1: Cadet

How do I change my status, i.e. Home or away?

Ausiet
Level 1: Cadet

Is it possible to configure a guest account on the wifi boosters? I have scoured the net looking for directions but have not been able to find anyone who has even tried. Thanks for your assistance. Tony. 

Kronos
Level 3: Gumshoe

Hican someone point me to instructions on how to activate the motion sensor in the LED Flood light.  ie. set sensitivity, set timer when motion detected, integrate sensor into automatons etcta

Ldola
Level 1: Cadet

Hi all,

Recently installed the smart home in my house and have mounted the outdoor camera to the roof outside.

Is there a way to flip the camera in the software like other DVR/CCTV software?

TIA

StevieMG
Level 1: Cadet

Hi, i read on a previous thread that you can use the smart plug to turn kettle on in the morning.. what i dont know, is how? Help please!

Exgrunt
Level 2: Rookie

I’ve been given a new date of the 16th of the December for my smart home service to be discontinued by Telstra to be replaced by a google package. Twice now I have submitted the required details to change over only to hear absolutely nothing from Goo ...

skippy
Level 1: Cadet

try to log into the smart Home app and get the following message Error Code 401104 and wont let me in

Johnno09
Level 3: Gumshoe

I don’t think there is anyone at smart home I think it’s all automated and it not working

Dret73
Level 1: Cadet

I’ve lost manual for Telstra wifi extender max and I want to reset up in a different location

Bazza16
Level 3: Gumshoe

Hi I had a total of 5 smart plugs. 2 of them configure easy enough and they both work. The other 3 just do not get recognised by the Telstra smart home app. I have reset all of them. By holding the pair button when powered off and inserting into powe ...

PeterPirate
Level 1: Cadet

Hi,Recevied Multiple text messages from Legit Telstra contact over the last few weeks,  indicating there was an issue detected with my Telstra\Google Voice Activated Calling.setup and adivising to correct the issue - to UNLINK and RELINK via Google h ...

FrancoCozzo
Level 2: Rookie

As Telstra seem to have stopped "working on" "exciting ideas" for Telstra Smart Home a long time ago, my hopes for a compatible Sengled Smart Light Switch have been dashed, so I’m thinking about buying a Philips Hue hub and Hue Dimmer Switch. I have ...

dax029
Level 3: Gumshoe

HiI have been trying to setup my Google mini so I can make mobile calls through it.The problem is everytime I get to the point in Google Home to input my number I get the following error message: I have been trying to set this up for sometime without ...

My webmail page has Chinese characters in a lot of the headings and tabs.   How do I get rid of these? Also, what are these "Boards" and why do I have to select one of these to get help?

Muddy8
Level 1: Cadet

I have plugged in an old 4200TL Telstra TV unit that we got a few years ago but never used. I’m trying to connect it to google mini but I cannot find the Voice Linking as described in the instructions. Is it likely that this model doesn’t have the ab ...

Pissedoff64
Level 1: Cadet

I have always enjoyed online chat with Telstra and have always had my queries solved.  But where the heck has online chat gone?  I can only speak to Codithe virtual useless one.  My queries are, I'm moving house to another state.  I went through all ...

Demoi
Level 1: Cadet

Two days now without internet access and needing to get a project for work finished, was 48 hours into a 50 hour project that needs to be completed asap. Have gone through all the support solutions and the modem still has no lights for "link, "online ...

Did8
Level 1: Cadet

I am wanting to connect a granny flat to my houses wireless NBN. The granny flat is for a gamer so they need to connect via Ethernet/ Lan. What are the options?

sh_zoghby
Level 2: Rookie

I can not login to my locator subscription anymore, it keep asking me to subscribe, while I have been already subscribed for almost a year using them with last bill paid with locator subscription already.

RicShaw35
Level 1: Cadet

Hi , I cant get my Telstra box to talk to my projector. The picture flashes on and off.

De011
Level 1: Cadet

I have been trying to connect my daughters brand new Apple 5 watch to a Telstra One number since Monday 4th 2020. This is day 6 3 trips back to the Telstra shop 6 hours on the phone hung up on twice and no one has any idea how to fix the problem. Fin ...

Jetstar
Level 1: Cadet

I have no signal from my Telstra tv box, I have done all the rebooting turning off and resetting options, also rebooted the Modem. can you please advise, no tech support atm

Chop73
Level 1: Cadet

Why does my MessageBank periodically switch to voice to text? How do I stop voice to text for good?

Swigram
Level 1: Cadet

I received my Telstra TV modem but during my conversation with the sales technician I requested another  one for the second smart TV I have in my bedroom. I’m unable to connect the bedroom TV up to the internet but have free to air and was wondering ...

ddc1965
Level 1: Cadet

when do i get my order, used rewards points a few weeks ago to purchase still not received?

Smartbad8
Level 1: Cadet

Unable to connect the coaxial cable with these wall sockets. Recently moved into a new place and the apartment has old coaxial wall sockets. Please help

Huester
Level 1: Cadet

Apparently its 'bricked'. As I obtained this from Telstra Rewards less than a year ago, am I eligible for a replacement?

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