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Anthony1949
Level 1: Cadet

Can I cancel my Ultimate Voice Plan at any time and move back to my original Telstra Voice Complete - Advanced plan. Anthony

buglaugs
Level 3: Gumshoe

Realised today the reason for a incoming busy tone was that I had not hung up the phone after taking a call after the other party hung up. The timer on the display was at 43m and counting, after a 5m call. The phone has the auto hangup set in the men ...

Aarish
Level 1: Cadet

0296080878

Mld3
Level 1: Cadet

How do I turn off voicemail on Telstra T-Voice 503 

AL007
Level 2: Rookie

I have recently moved from ADSL to the NBN. I connect to the NBN via a Telstra Smart Modem Gen 2 (Arcadyan version). The Smart Modem supports DECT. I have just bought a Telstra T-Voice 503 wireless phone which I want to pair with the Modem. II have d ...

Kurgs
Level 3: Gumshoe

I have searched some of the older comments, but the answers if any are not exactly on point. I have 3x TVoice 203 handsets and also recently added one of the newer model Smart Handsets. I found that I am unable to use DTMF from the TV 503. In this in ...

keqiChen
Level 1: Cadet

I have 500GB internet plan with Telstra Velocity, my data usage is showing 0GB for this month, the usage meter is not updating.

Frances40
Level 2: Rookie

I recently locked the screen of my T-Voice 502 phone but cannot now unlock it despite pressing the soft button under the unlock message and then following the message to press the hash button key to unlock. It just keeps returning to the home screen ...

Cass1942
Level 2: Rookie

How can I answer a call when I am talking  on my telstra 503 nbn phone and I hear another one coming through.. I just don’t how to get the call when I hear it coming through. 

SD65
Level 1: Cadet

Linked Telstra tv to Google home. Showing up as offline not responding but it’s definitely linked and Telstra box switched on. Any suggestions? TIA 

blowjo
Level 1: Cadet

Then what happens is the caller can hear me, but I cannot hear them. I've changed auto answer to off then on - still the same issue. I've done a handset setback & same with the Base - still the same issue. I'm thinking that I may have to do a factory ...

olfella
Level 4: Private Eye

I was thinking of getting some of these 503 handsets but was wondering if they work on any modem and do they have to be on the Telstra network. Thanks in anticipation..

Kurgs
Level 3: Gumshoe

I purchased (a week ago) 3 of the T Voice 503 DECT handsets for use with my SmartGen 2 (NBN) Modem  I was able to register/pair the handsets without issue but within the first several days found on 3 occasions that the handsets had lost their connect ...

6Sammii6whatev6
Level 1: Cadet

Hi I'm just wonder how I would get someone's (a friends number whom I've been trying to get hold of, plus the number I have isn't connected any more) telstra mobile number. 

GTPDAD
Level 2: Rookie

Our phone drops out. Gives a click, heard both ends, then searching error message and syncs. Yesterday 4 times in a row. Lasts 5 minutes or so then drops out.

Hadfickla
Level 1: Cadet

Recently we were away and couldn’t switch voip back from mobile network. Text message from telstra said as it had been 8 days I should stitch back immediately or they would slow speeds. This sounds threatening. What does it mean.

jordie13
Level 3: Gumshoe

My phone is showing that I am using the phone and 1 missed call even though I have deleted all calls, how can I fix this please

Cukros
Level 1: Cadet

My home phone is connected to an NBN modem and I always get a message "Voicemail Msg." instead of showing the date and time. It is annoying. I called Telstra Platinum and they disconnected my voicemail (No: INT1-2155873918032), but it didn't help. Wh ...

Cukros
Level 1: Cadet

I'm receiving calls from 0198339100 and cannot discontinue Voicemail Msg signal from my Panasonic home phone. What can I do?

nikki99
Level 1: Cadet

telstra send me a telstra smart modem then they sent me a T Voice 503I cant get the Tvoice to register there is no spot on the modem to connect it to how so I get the Tvoice to register

Joffey
Level 1: Cadet

I have 2 T Voice 503 handsets and one T Voice 502 that in the last month are intermittently coming up searching for base. When I log into the modem they are registered to the modem but are still searching. This can be fixed by restarting the modem. T ...

161161padge
Level 1: Cadet

I have a T voice 502 phone wirelessly connected to a Gen 2 smart modem. It continuously loses it connection to the Gateway. I reset it and all is fine for 5 minutes, then it drops out again. Has anyone had similar problems and how did you fix them?

GTPDAD
Level 2: Rookie

I have a Telstra TVoice 503 that drops out continuously.It lasts about 5 minutes or so, then you hear a click noise, heard both ends and drops out. The screen says searching, data sync, and then ready to go again. Same calling land lines or mobiles.

billsully
Level 2: Rookie

Hello - A while ago I bought a new Telstra New Gen Smart Modem and the TELSTRA T-VOICE 502 did not - does not connect.  It did on the old Modem.  I never bothered when I connected the modem because I was getting too many unsolicited calls which are a ...

Frances40
Level 2: Rookie

I recently locked the screen of my T-Voice 502 phone but cannot now unlock it despite pressing the soft button under the unlock message and then following the message to press the hash button key to unlock. It just keeps returning to the home screen ...

olfella
Level 4: Private Eye

I was thinking of getting some of these 503 handsets but was wondering if they work on any modem and do they have to be on the Telstra network. Thanks in anticipation..

Hadfickla
Level 1: Cadet

Recently we were away and couldn’t switch voip back from mobile network. Text message from telstra said as it had been 8 days I should stitch back immediately or they would slow speeds. This sounds threatening. What does it mean.

tussock
Level 1: Cadet

where do I find this manual please

TheChuckles
Level 1: Cadet

How do I cancel Voicemail?All the directions I have found so far on the internet have not worked. I did use the Dial Tone # 9 9 # option, and that said it was turned off, but the phone still tells me that a message is there, but I can not work out ho ...

CCV1
Level 3: Gumshoe

Paired with a Sagecom F@st 5355 gateway. Does respond to Paging but not to Ring Test, from within gateway browser set up.It hasn't been working for a while, but it appears that somehow it wasn't connected to gateway. It is connected (paired) now.Btw. ...

Cass1942
Level 2: Rookie

Can anyone tell me how to put a call on hold on my 502 phone. Also how to go back to it. Thank you.

Nicc1
Level 1: Cadet

Have set up t-voice to my smart modem with cable adapter. T-voice has registered and I can ping from gateway. However I am unable to recive or make calls. I am not getting a tone. Have contacted Telstra support who have been unable to assist and have ...

CAS06
Level 1: Cadet

The original handset has died - I have purchased on recommendation from Telstra shop, a T-Voice 503 but I can't get it to register - solutions please

Coldchips
Level 4: Private Eye

I have recently installed the NBN gateway kit.  Things seem to work OK but I had hoped to be able to immediately block spam and scam calls of these types - Nobody on the line.These happen up to three times a weekNobody on the line but a recorded fema ...

J-Boy
Level 1: Cadet

Last night I plugged in my NBN FTTN Gateway and plugged in the T 503? (that came with the kit) - cordless phone to the power. It fired up and all works fine. I have moved the cordless phone/base to another room, but I want to add another cordless dev ...

alanb2
Level 2: Rookie

This question again as the system did not email me when it was replied to In response to Shellock - I have de registed all the phones re registed all the phones - done a hard reset on the modem via the reset button on the unit AND a reset via the gat ...

Johannao
Level 1: Cadet

We cannot get a dialtone to ring out. No one can ring in as it goes straight to message bankwe have a missed call which is flashing when we select that it says - waiting and then comes up with - not available  You can ring me on my mobile if necessar ...

Mfor
Level 1: Cadet

Now have T-Voice 503 to work with newly connected NBN. All good but cannot find from instruction manual how to (a) record voice message and (b) retrieve messages. 

Andrew995
Level 1: Cadet

Hello! Since the T-Voice App is now discontinued, can we use generic SIP SoftPhones with the routers provided by telstra? my issue is that i have a computer in the shed about 70 meters from the house and only have an Ethernet cable run between the tw ...

incajames
Level 2: Rookie

Are there software upgrades for the 503 if so how do you download who manufactures the 503

Tridymite
Level 1: Cadet

Hi All,I have just downloaded the T-Voice app on my 6S iphone, working through a Telstra Gateway using fixed wireless broadband.I can send calls, and the call log shows all calls made and received. However, incoming calls do not show up on the iphone ...

Lego_1
Level 2: Rookie

I have the telstra T-Voice 503 handset that came with Gateway Modem.The phone has registered to the modem and will ring for incomming calls but there is no audio to hear the conversation.The call volume is turned all the way up. and the other person ...

globe
Level 6: Bloodhound

Hello, We have the T-Voice app set up on an iPhone 7 and a Telstra Samsung Galaxy Core Prime, first with the Telstra Gateway Max, and now using the Telstra Gateway Max 2. We also have our regular corded phone connected to the 1st green phone port on ...

Charlie70
Level 2: Rookie

Hi, I am a Small Business ADSL client with an existing phone line. The mobile coverage in our area has deteriorated since 2G has been turned off and I wanted use the T-Voice app to help alleviate some of these problems. Telstra have said I have great ...

Coops1180
Level 1: Cadet

Hi, we recently got Telstra NBN with a Gateway Max modem, and I've downloaded the t-voice app on iPhone 6s, but when trying to setup the app a  notification pops up saying that the modem needs to be upgraded to the latest software  I emailed Telstra ...

Ironmaid
Level 5: Eagle Eye

Just installed T-Voice app on iPhone and iPad, both are running the latest OS, when I click on the app I see a blue screen with the T logo then the app closes, any suggestions what is wrong?

Anthony1949
Level 1: Cadet

Can I cancel my Ultimate Voice Plan at any time and move back to my original Telstra Voice Complete - Advanced plan. Anthony

Aarish
Level 1: Cadet

0296080878

SD65
Level 1: Cadet

Linked Telstra tv to Google home. Showing up as offline not responding but it’s definitely linked and Telstra box switched on. Any suggestions? TIA 

aus1160
Level 2: Rookie

Hi Guys, I am having an issue with the T Voice app for ipad, iphone, android phone and tablet.  (i am ussuming its not device specific) when i recieve a call I can answer on any device and it works fine, there is sound and all is well. but (there is ...

david_waterson
Level 2: Rookie

I have a newly installed Telstra T-box modem with  t-voice.I have downloaded the apps to our apple and android devices. Modem works fine wifi works fine. No devices will connct to T-voice on the modem.the app jsut site spinning its wheels in step 1 c ...

chillgreg
Level 1: Cadet

 HI Will Telstra be adding T-Voice support for the NExus 6P? Thanks

PatManAus
Level 3: Gumshoe

G'Day All,Will there be a version of T-Voice for the Lumia 640?Regards,Pat Garard

michaelaiz
Level 1: Cadet

When will the T-Voice app be available on the Cable network?

jimethak
Level 1: Cadet

I have just opened a telstra account. Ive used my S5 Samsung phone to download and setup TVoice. It works fine at this point. When i either restart or clear my opened apps though I have to reopen the app everytime for the app to work and to recieve i ...

Telstra (Retired) Yannick
Telstra (Retired)

If you can dial the number from the T-Voice dial pad, make sure that you have wired the compatible Telstra gateway correctly. Refer to the Wiring your T-Gateway or Telstra Gateway Max document <<refer to the document 6859 Gateway Wiring User Manual R ...

Telstra (Retired) Yannick
Telstra (Retired)

The T-Voice app is available for download on iPad, iPhone, iPod Touch and Android Tablets and smartphones running the following software versions:   iOS 6.x/ 7.x/8.x Android 4 and 5 are compatible.

Telstra (Retired) Yannick
Telstra (Retired)

Yes. Any contacts added in T-Voice will be added to the contacts application of your device. 

Telstra (Retired) Yannick
Telstra (Retired)

T-Voice displays all contacts on your device automatically. If your device contacts are synchronised with 3rd party cloud services such as iCloud and GMail, they will be displayed in the T-Voice app as long as it has a phone number.

Telstra (Retired) Yannick
Telstra (Retired)

If the contacts do not include a phone number, but only consist of an email or physical address, they will not be displayed in the T-Voice app.

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