Level 1: Cadet

T-Voice only recives calls while the app is open

I have T-Voice on my IPad, iPhone 5S and iPod 

 

I have checked notifications, but on all these devices it only receives calls while the app is open.  

 

It works fine on my old Galaxy 2 phone and Galaxy Tab 2 10.1

 

i checked  all the settings, the notification settings but nothing makes it receive calls unless the app is open.

 

13200 was no help, especially as I am on NBN and 132200 don't deal with NBN.  I called 1800 834 273, got bounced around and no solution.  Made a complaint and nothing more there except trying a premium service.

 

thanks guys

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3 REPLIES 3
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Telstra (Retired)
Telstra (Retired)

Re: T-Voice only recives calls while the app is open

Hi Wenlock, 

 

I've tested this with a an iPhone 6 & 6s and it seems to be working O.K on our test bench.  Can you try deleting the T-Voice app, reinstalling it and setting it up  again from scratch to see if this helps?

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Level 1: Cadet

Re: T-Voice only recives calls while the app is open

Hi Support, I have this same problem with I-phone 6. I have tried to remove the app and reinstall but this did not help. What I have noticed is that when you open the app it says calls disabled and then reconnects - even if the wifi connection has not been disrupted

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Level 2: Rookie

Re: T-Voice only recives calls while the app is open

Hi Tm12, Did you get a fix to the problem? If so, could you post the solution? Thanks

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