Level 1: Cadet

When making/receiving calls on my Telstra landline (T-Voice); the recipient cannot hear me



I had Telstra service (TV, Internet, T-Voice) installed a couple of weeks ago. Everything worked fine before; but now when I make or receive calls, I can clearly here the other person, but they cannot hear me. The phone rings and I can dial out. I have tried both Internationally and local; there is the same problem. I signed up for the International plan on 21-June; it worked right after that, but not now. I have called my technician that installed the services; we troubleshooted and could not come up with a solution (we reset the modem, unplugged and plugged back in the NBN box, unplugged and plugged in the phone to the wall, etc).


<removed for your privacy>


Thank you!

Kymberli Soutter

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Telstra (Retired)
Telstra (Retired)

Re: When making/receiving calls on my Telstra landline (T-Voice); the recipient cannot hear me

Hi Kymberli, 


It sounds like you've done all the troubleshooting that you can do from your end.  Please give our Faults team a call so they can investigate this further.


If you have a copper line please contact 13 22 03 or, if you have an NBN connection please contact 1800 834 273 (and say faults).

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