Level 1: Cadet

Swap/upgrade sim card

To whom it may concern I wish to upgrade/swap my "normal" mob phones existing sim card 04xxxxxxxx into a new phone "iphone 8".I am advised existing sim card physically will not fit. Please advise what documentation (eg my current Telstra account)  required when I come into your store (by way of an appointment)  for this change over.


<edited for privacy>

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Level 23: Superhero
Level 23: Superhero

Re: Swap/upgrade sim card

Hi Trevor27,


Telstr store's don't usually reply to post's on Crowdsupport. 


If you have a bill with your mobile phone on it and a Driver's License, that would be good proof that you own the mobile service.


The Telstra Employee will then use a correct size Blank SIM to transfer your mobile phone Account details onto.


The link below is referring to getting a SIM Replacement.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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Level 1: Cadet

Re: Swap/upgrade sim card

To whom it may concern Please cancel prearranged appointment 1000 hrs 30th April 2020 Telstra store Willows Townsville 


Community Manager Community Manager
Community Manager

Re: Swap/upgrade sim card

Hi @Trevor27


Thank you for your post, my apologies for the delayed response. 


CrowdSupport is not monitored by specific Telstra Stores, you will need to contact your local store directly to cancel any appointments. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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