Level 2: Rookie

Bigpond movie rental problem - Telstra TV

Hello, I have tried to rent a movie twice. Each time the system eventually says the movie is now in 'My Library' and I am given the option to click ok. I do this and go to My Library and nothing is there. It says 'Sorry, there are no rentals in your library.' I have shut down the Telstra TV I am using and restarted, but the movie is still not there. I tried to Facebook chat for help, received a response of '??' (literally, that is all I got), so am trying here now. Any clues?

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Support Team
Support Team

Re: Bigpond movie rental problem - Telstra TV

Sorry to hear of the issues you're having there, telemeister. Are you still having problems with this? 

If so, the bigpond movies team are available -  - 1800502502 - from 11am til 10pm, (AEST), 7 days a week.

Please give them a call, and let us know how you get on. Thanks again for your patience. - Matthew.

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