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Level 2: Rookie

BigPond movies not fit for purpose

Answered
This service is a scam, movies won’t load, takes numerous times to load menus etc, have just paid for a rental and it won’t download or stream yet Netflix does so internet is fine. I can’t get through support so I will be making a complaint to the ACCC and telc ombudsmen in the morning.
1 ACCEPTED SOLUTION

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: BigPond movies not fit for purpose

The billing process is automatic

If you contact bigpond movies via 1800 502 502 11am - 10pm AEST they should be able to organise it to be credited back
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

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4 REPLIES 4
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Level 24: Supreme Being
Level 24: Supreme Being

Re: BigPond movies not fit for purpose

There is a national issue with bigpond movies which started last night. There's currently no ETR

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 2: Rookie

Re: BigPond movies not fit for purpose

A national outage yet they still bill me......
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: BigPond movies not fit for purpose

The billing process is automatic

If you contact bigpond movies via 1800 502 502 11am - 10pm AEST they should be able to organise it to be credited back
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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Level 1: Cadet

Re: BigPond movies not fit for purpose

Yeah Bigpond and Foxtel are headed for some big class actions. Expensive, totally infuriatingly, irritatingly hardly working at all. Total scams.

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