Level 1: Cadet


I have just registered was able to rent & watch 1 movie but unabl to rent again & cant add credit card details wen i open tab to payment method credit card it goes to nothing other options go to error page y cant i rent a movie or add my credit card

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Crowdsupport

Hey Kayla77, welcome to CrowdSupport.


How long a delay was there between the first and second rental? It wouldn't surprise me if there was a cool-down timer between the first rental and a subsequent rental. This would likely be to prevent accidental charges for times where customers accidentally click twice.


Where and how were you attempting this please? Through a Mobile device, or a TelstraTV, through a PC etc? We'll need some more details to know how best to advise you further.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit