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Hey Kayla77, welcome to CrowdSupport.
How long a delay was there between the first and second rental? It wouldn't surprise me if there was a cool-down timer between the first rental and a subsequent rental. This would likely be to prevent accidental charges for times where customers accidentally click twice.
Where and how were you attempting this please? Through a Mobile device, or a TelstraTV, through a PC etc? We'll need some more details to know how best to advise you further.
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