Level 1: Cadet

Movies and hidden fees

Paid for a rental and bought a movie was charged 5 x $1 & never refunded also was not able to watch the movies on my TV and then watching it on my tablet was awful as it was slow and was cutting in and out NEVER AGAIN

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Movies and hidden fees

Really sorry to hear of your experience, Freya1. Did you have a word with our bigpond movies team? (- 1800502502 - 11am-10 AEST 7 days) 
What's your internet speed like normally? Can you watch HD youtube videos okay? - Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit