Level 1: Cadet

Payment methods not working

I'm currently trying to rent a movie. Previously I have only rented one movie using the voucher supplied but now when I try to add a card in the payment methods, I add it, I get charged a $1 (I assume) preauthorisation fee and still no card shows as being available. I've done this multiple times, tried logging in and out of my account and even tried buying a voucher to redeem but still I can't buy a voucher because my card won't add to be selected so that I can buy the voucher... Can you please help me, I've now been charged $6 and have made no progress. 

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Telstra (Retired)
Telstra (Retired)

Re: Payment methods not working



Apologies for the delay in our reply and to hear of the frustration.


This is most certainly not the feedback we like to see coming from our customers.


Can I ask if there is any help or support we can provide for outstanding matters since you sent this last message to us? 


- Stef

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