Highlighted
Level 1: Cadet

AFL app not working on Telstra TV

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
9 REPLIES 9
Highlighted
Support Team
Support Team

Re: AFL app not working on Telstra TV

Hi Check1,

 

What issue are you having with the AFL app?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
Level 1: Cadet

Re: AFL app not working on Telstra TV

Telstra TV afl cant watch games nothing com8ng up

Highlighted
Telstra (Retired)
Telstra (Retired)

Re: AFL app not working on Telstra TV

Thanks for your reply,

 

Were you attempting to watch live games via the unit?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
Level 1: Cadet

Re: AFL app not working on Telstra TV

No, replays it wont even log on to the app. This is the second time this has happen. We are trying to log on using the telstra TV controls
Highlighted
Support Team
Support Team

Re: AFL app not working on Telstra TV

Hi Check1, May I just confirm which AFL App you were trying to access from the Telstra TV device. You can access an AFL app on the Telstra TV but it is not the AFL Live Pass App.  Details of the viewing compatibility/restrictions are here https://tel.st/yeumx;

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
Level 1: Cadet

Re: AFL app not working on Telstra TV

Same problem, AFL app will not play on Telstra TV 4200TL but was working up to late Saturday 20 April 2019. Now AFL Round 5 screen flashes momentarily then resets back to My Apps screen. Tried removing and reinstalling AFL app, updating software on TV box and system restart. AFL App still will not play as of 11.30AM Monday 22 April 2019. Other apps such as SBS On Demand working properly.

Highlighted
Support Team
Support Team

Re: AFL app not working on Telstra TV

Thank you for getting back to us. We do have a dedicated team who will be able to look into this on your behalf. They can be contacted at Telstra TV Assurance on 1800 557 477 – they’re available 24/7

 

Please let me know the outcome if you don't mind. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
Level 1: Cadet

Re: AFL app not working on Telstra TV

Spoke to the 1800 557 477 assurance team and they'd had a number of calls regarding the AFL app not working currently. The support team are looking at it and we just need to wait until it's back working again.
Highlighted
Support Team
Support Team

Re: AFL app not working on Telstra TV

Thanks for clarifying that. I hope this is resolved soon for you, don't hesitate to reach out if you have any questions.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra TV

Telstra TV helps you find and discover more of what you love.

Find out more