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Level 1: Cadet

API: The network connection has timed out. Please check your network connection and try again

I get this message when i try and use Bigpond movies on my Samsung smart tv. Until recently has worked without any problems. I have tried to communicate with Bigpond but it appears that they cant seem to understand my problem with the message I keep receiving... and yes I have updated the tv and restarted it.

Please help

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Support Team
Support Team

Re: API: The network connection has timed out. Please check your network connection and try again

Hi kas11,

 

Thanks for reaching out, I'm sorry to hear of the troubles you are experiencing when trying to access BigPond Movies. 

 

Have you checked to see if there is anything going on with your broadband service? Our outages page will advise if there is an issue within your area;  https://tel.st/7xlj5.

 

Lt me know how you go.

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