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GregW
Level 13: Super Sleuth

I am using 7Plus on my Telstra TV, it works fne but the picture is not smooth. Visually it looks like it jerks (for lack of a better explanation?) especially in the background. While it can be watched it is very distracting. We are on the NBN FW and ...

lnette
Level 1: Cadet

I’ve just purchased this device and when I try use voice activation nothing happens. A voice message says this is not available right now. What is wrong 

Trentmelb
Level 6: Bloodhound

I've seen a lot of comments about Telstra TV customers being disappointed by the fact that we are unable to access Disney Plus.  But has Telstra officially commented on whether they will doing anything to get Disney Plus on our Telstra TV??

David241
Level 1: Cadet

I have had Telstra TV payment set up for a considerable length of time. For the past two weeks on a Saturday night I have  not been able to rent a movie as the system comes up with a error. At the same time my payment options are not there and cannot ...

yrrag
Level 2: Rookie

Telstra TV keeps dropping out and returning to home page, am wired from modem to telstra TV. modem appears to be working ok. model 4700TL-Telstra TV, modem DJA0230

Fitzy63
Level 1: Cadet

When will Disney+ be available on Telstra Tv?

BT47
Level 1: Cadet

I have had the Telstra tv box for 2 days and when watching live tv it will just jump back to the home screen at times. How do I stop this from happening please? 

PKW1
Level 1: Cadet

I can receive but not send emails. I keep getting this error message "Message content rejected due to suspected spam. OB703"

Joey1978
Level 1: Cadet

Has anyone found a way to fix the ratio on Telstra TV. Trying to watch the Equestrian Olympics & can't see the legs of the horses! Please help!

Zmnagy
Level 1: Cadet

I have rented a movie on my TV Telstra box but it isn't showing up in my Telstra TV phone app?I thought you can watch it over all platforms? 

equine
Level 1: Cadet

telstra tv device ROK 4200x will can not connect to modem and oppo phone will not connect both units say they can't find Telstra395C73 signal

Brian90
Level 2: Rookie

My Telstra TV 3 did a software update on 16 July 2021. Device now freezes live TV after about an hour then reboots itself. This problem did not exist prior to software update. I have checked previous reports and suggested solutions.  1. It's live tv, ...

moira4
Level 2: Rookie

My Telstra TV keeps losing connection with my NBN wireless source and I have to disconnect power and HDMI leads and reconnect to reboot. This can happen varying times per day on different apps and has only started recently. I have had the same TV box ...

Sue1515
Level 1: Cadet

Trying to rent an R+ movie on Box Office and it comes up with an error msg re age Verification.I have added my credit card and I have added my account number, still nothing days later. 
message Gold Support and nothing… he refunded my $1 and that’s it ...

rwiniata
Level 1: Cadet

I’m trying to set up box office on my Telstra TV and it says I need to set up payment. I’ve tried logging on and setting up through my phone and computer to be me with an error try again later for credit card and a message saying I already have an ac ...

vickyham
Level 2: Rookie

I have always been able to just add any purchase or rentals to my account. And today it' asking to link a new payment method.So I go through the motions only for it not to recognise my account number or mobile number.And the Gold Member Support chat ...

Dazzb123
Level 3: Gumshoe

I have not used the telstra tv app on my Samsung galaxy note for 5-6 weeks. And i cannot connect to either of my Telstra TV's usual check devices are on. This has been done and I can ping them from my phone on the same wifi network. I even re install ...

Bigwoodrz
Level 2: Rookie

I used to be able to check and remove additional devices from my Telstra TV Account.I have searched and searched but it seems the option to check and change my device list is not there any more.What options do I have to organise my Telstra TV Account ...

Trentmelb
Level 6: Bloodhound

Issues with Binge needing to be relinked on Telstra TV. The Telstra TV box keeps asking for me to validate the device using my smartphone before I can access the Binge subscription (that is paid via my Telstra account!). Very annoying, does anyone ha ...

Troy39
Level 1: Cadet

My remote has stopped working and the green light near the batteries flashes 

Stevie1968
Level 1: Cadet
DeepalPoddar
Level 1: Cadet

Hi, can anyone help with subtitles on Telstra box movies. I have just paid $24.99 for a movie and can't believe that they don't have any subtitles. Can anyone help.

Jason146
Level 1: Cadet

HiMy Telstra tv no longer connects to my home WiFi after lengthy discussions with the gold member support via the Telstra app I am no closer to establishing a connection to my home WiFi it does work on the telephone hotspot but that is not a long ter ...

vaccinated
Level 1: Cadet

Hi,I have a free three month offer loaded on my mobile.Can I view it on the tele?  Any advice on how do I do this - I have Telstra TV box.I went in to 'manage my subscriptions' on the telstra website on my laptop, but could'nt see any option to upgra ...

Trentmelb
Level 6: Bloodhound

I've seen a lot of comments about Telstra TV customers being disappointed by the fact that we are unable to access Disney Plus.  But has Telstra officially commented on whether they will doing anything to get Disney Plus on our Telstra TV??

equine
Level 1: Cadet

telstra tv device ROK 4200x will can not connect to modem and oppo phone will not connect both units say they can't find Telstra395C73 signal

Dazzb123
Level 3: Gumshoe

I have not used the telstra tv app on my Samsung galaxy note for 5-6 weeks. And i cannot connect to either of my Telstra TV's usual check devices are on. This has been done and I can ping them from my phone on the same wifi network. I even re install ...

Trentmelb
Level 6: Bloodhound

Issues with Binge needing to be relinked on Telstra TV. The Telstra TV box keeps asking for me to validate the device using my smartphone before I can access the Binge subscription (that is paid via my Telstra account!). Very annoying, does anyone ha ...

DB80
Level 2: Rookie

I have it in a caravan and sometime we don’t have 240v but I do have 12v batteries in the van.

Falkirk70
Level 2: Rookie

Britbox app not showing on Telstra TV Britbox was working but now I cannot find it on the apps to download. I’ve tried the other solution (search for a show on Britbox etc) but it did not work for me.Does anyone else have a solution?

HB15
Level 1: Cadet

Hi,  I am wanting to download the Britbox app on my Telstra TV, however the app is not showing in the app list (shows 45 available).  I have checked for updates and they are up to date. Is there any way to search for the app on the Telstra TV so I ca ...

Murphanator
Level 1: Cadet

My Telstra tv app is no longer connecting to the Telstra box.  My iPad does and all three devices are on the same wifi network.  

hawty
Level 4: Private Eye

In the last few days using Telstra TV2 and some videos on YouTube, Nine Now, SBS on Demand (?others not yet tried) get stretching/zooming of images (inc. people) on the screen so cannot see part of the picture. It does not happen with all scenes on t ...

graygran
Level 3: Gumshoe

In regard to a new Telstra TV3, is anyone able to say if it can be connected to both the TV and a DVD?  We have a Telstra TV2 connected to both with no problems over a number of years.  Now we decided on having two Telstra TV boxes (so we can watch o ...

Benskins
Level 1: Cadet

Hi I have a telstra Id but I have no telstra services. I want to buy a teltsra tv but want to make sure I can use it without having to have another telstra services (such as a phone) 

GraWar
Level 1: Cadet

Telstra TV is not moving past successful 'wireless connection' screen. It appears it's not recognising my television. Why????

Demon3
Level 1: Cadet

Daughter in Brisbane, brought Titanic movie through Telstra TV Box Office and I in Newcastle, rented the same movie through the same source. Both of us when watching on a TV connected to Telstra TV 3, can see the characters mouths move but no sound c ...

Tilba16
Level 3: Gumshoe

I just received a Telstra TV3 to replace an existing Telstra TV. There is an issue loading the Netflix app. Doesn't ask for credentials like Prime and Stan did just goes to an error ui-800-3 (104007)Reinstalled old Telstra TV and all Ok. Contacted Ne ...

lmstearn
Level 6: Bloodhound

Hi there,Having acquired the Telstra TV, came across this link:https://tv.telstra.com.au/portal/devices.htmlwhich seemed to be a cool way of viewing info (account related- or otherwise) of the device in the Telstra account login. Activating the url h ...

EDY81
Level 1: Cadet

I've just activated my binge tv subscription via telstra offers, how do I add the binge app to my telstra TV app? I am using the roku player and Sony smart tv..

Themata
Level 1: Cadet

I bought the movie Tenet last night but Telstra Box Office does not have subtitles for the movie. I want to request a refund but the only option is to call them - I tried that but the office is closed. Other than calling, is there any other way I can ...

george104
Level 1: Cadet

I placed my order on 26th Nov, but have yet received any update since.  I've tried to contact Customer Support onLine but was told there was an issue with my order and advised me to resubmit the order.  Are you able to help with my order. Telstra Ord ...

Mal105
Level 2: Rookie

Can I use two Telstra tv boxes in two different rooms on two different channels.  

2Bois
Level 1: Cadet

I am absolutely bored of the Screen Savers that Telstra has on their Roku Powered Telstra TV boxes. I’m possibly asking a dead-end question, but after years of a boring Telstra Screen Saver. Is there any chance of livening this part of Telstra TV up? ...

win9
Level 2: Rookie

After entering the code to linktv, and entering my login and password, the "Manage my Telstra TV appears to cycle and nothing happens. Previously, I have had no problems doing this. I have performed all the steps outlined in the help section, tried r ...

James71
Level 1: Cadet

I am getting a Telstra tv box this week and was wondering can I keep my tv antenna in my iq4 and still use the Telstra tv box with all my apps such as Netflix Stan and prime tv? thanks james 

IngridD
Level 1: Cadet

Hi, I just received a new Telstra TV and cannot get past the Wireless setup stage. I can set up new wireless connection and it accepts my password etc and shows strong connection. However it keeps asking to “update connection” which then cycles throu ...

grahami2006
Level 3: Gumshoe

Can I still have Telstra TV even though my tv, which is not a smart tv, But has a Foxtel box connected to it?

lnette
Level 1: Cadet

I’ve just purchased this device and when I try use voice activation nothing happens. A voice message says this is not available right now. What is wrong 

eightace
Level 1: Cadet

I changed TV sets and now the vol/mute buttons on the remote don't work (all other remote functions do work). I tried the enhanced remote set-up and it said it was IN USE and I run the sound test etc. and it said all good, but nope. I contacted Telst ...

MissMorgs
Level 1: Cadet

How do I remove channels from Telstra TV live TV feature? I have 6 of the same ABC channels, and many radio channels. I'd like to just have one of each channel. 

Geepster500
Level 1: Cadet

Hi.I have a Telstra TV box which used to work fine.Last week it performed an update.Now, following this update, the white light on the box does not go out.Why is this?

JohnnyGGG
Level 1: Cadet

I have a tv2 and a tv3, both had a resent update to version 9.3.0 build 8019 and neither will now enter a sleep state after 4 hours of non use even though the power saving setting is set. Does anyone else have this issue?

Mumstaxi01
Level 1: Cadet

Went to watch 7plus last night and it wouldn’t load. I uninstalled it. Restarted the Telstra box and now I can’t reinstall it 

Edith4
Level 1: Cadet

I purchased a tv series and it’s not showing on any of my devices? When I search for it in the search bar it says I have already purchased it and I will find it in my library but it’s not there can anyone help 

Db132
Level 2: Rookie

On my new Telstra 3 tv box I'm not able to get the digital channels after I scan. Says adjust arial . Did this and still doesn't work. Go back to factory reset still no good. Scans but comes up with 0 channels. Everything else works but still need se ...

denisejim
Level 1: Cadet

Hi,Can someone please explain to me why I have to pay double the price of a Roku box, and get next to no apps?  It seems a HUGE ripoff by Telstra.  Just another example of deceiving customers.  Any comment from Telstra would be appreciated.

Julz25
Level 1: Cadet

When I'm watching Live TV on my Telstra TV , if I don't change channel or otherwise touch a button on the remote for a period of time it will flash up a message "are you still there?" on the TV screen and you have to hit ok on the remote before 60 se ...

Help687
Level 1: Cadet

Trying to setup Telstra tv but it is stuck on network. I have tried factory reset and turning on and off and everything takes you back to the same screen. 

Turbo19
Level 1: Cadet
LanceK137
Level 1: Cadet

My Telstra TV updated itself on 15 Jan 2021 and since then the Home screen shows "Sorry, this feature could not be loaded"The TV guide is also very slow to load any information.I have checked for new updates and restarted the box many, many times.My ...

Mehfixmybox
Level 1: Cadet

Is box office down across the board at the moment is there something. Wrong with my account 

subi41
Level 1: Cadet

Ordered a spare Telstra TV Enhanced Remote in Jan 2021. The Remote has been delivered,but no Order details have been received by promised email.How do I best get the missing Order details please ?

Otis1
Level 1: Cadet

I am a Boost customer. I have a current FFA subscription. I recently changed from an iPhone 6 to an iPhone XR and I can’t live stream soccer games. I have deleted the My Football App off my iPhone 6 and installed it on my XR. I have rebooted the phon ...

JodieJ
Level 1: Cadet

Have tried everything to get captions to stay off. Tried off in settings and also on replay only. Start new show and they come back on. Internet glitches slightly they come back on. Have tried resetting system. Also done full factory reset. They are ...

Cursedtomer
Level 1: Cadet

I have the same problem as Fruitloop99.It would seem that the Telstra TV 3 works for a limited time, and then turns off.I have turned off the power saving function in settings, but I am not confident this will work. 

MP1973
Level 1: Cadet

I ve recently switched to the NBN and cant seem to connect the telstra tv box .I had previously been using the remote on the telstra tv app but as this uses the wi fi to comunicate with the telstra tv box I am not able to put in the new password for ...

Chook561
Level 1: Cadet

Telstra TV remote buttons don't work

alc88
Level 1: Cadet

Its been a while since this was discussed, wondering if there has been any progress here?You can use it on Apple TV and Roku devices. It would be really good to have this on the Telstra TV Device as its a big one for the kids.

H2oskineil
Level 1: Cadet

Suddenly the NBA app is really poor.? Works fine on XBox, PC, Mobile phone, but lagging and jerky picture on T Box.Tried re booting, box and wi fi.Everything (Except Mobile phone) I'd connected through Ethernet.No issue with movies, streaming or spee ...

MrMaps79
Level 1: Cadet

Brand new TTV³ box, connected everything, then powered up. Went through the process of connecting to my wifi just fine, then a pop-up came up on screen saying it was updating and would restart. It restarted, got as far as the Network setup where it s ...

H220
Level 2: Rookie

I have a Telstra TV 4 and the Captions option does not remain off.  In June there was a thread with the same problem but no solution. When will this be fixed? 

BS101
Level 1: Cadet

Having trouble cancelling STAN 6 month free trial from Telstra TV plus after trial period. Not recognising my username and password.

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