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Notmyface
Level 1: Cadet

Am looking to hire a new release $6.99. I have 6,774 points available. Am clicking through the 'Redeem your points' tile/link on my Telstra TV v1. Recently purchased a new release movie which cost me 7,000 points, so surely it's not a 'don't have eno ...

Melissa8631
Level 1: Cadet

Telstra TV won't activate, keeps saying unavailable at present. Have tried all suggested fixes in forums.So frustrating! No more Live Chat - can't get through to call centre - get hung up on when I am calling to cancel my services. Who the heck do Te ...

Jac02
Level 1: Cadet

I have been trying to watch Disney plus on my tesltra TV. No matter what u do I can't watch it on my TV. I'm about to rip my hair out. There is not even a Disney app o my TV. How do I fix this

Tilba16
Level 3: Gumshoe

I just received a Telstra TV3 to replace an existing Telstra TV. There is an issue loading the Netflix app. Doesn't ask for credentials like Prime and Stan did just goes to an error ui-800-3 (104007)Reinstalled old Telstra TV and all Ok. Contacted Ne ...

pazza103
Level 3: Gumshoe

Hi , why can’t I install this Telstra tv app on Nvidia shield pro for . The Telstra tv box is garbage compared to this Nvidia shield pro for streaming pure sound like atmos etc in movies .  But when I go to play store and click on Telstra tv app and ...

Laurabora9
Level 1: Cadet

I have just bought a tv box and followed set up instructions I can’t seem to navigate away from the wifi set up page. It shows wifi as being connected but when I click on the home button etc it makes a noise but doesn’t change screens. Any help much ...

MAnchita
Level 1: Cadet

HAVING TV BOX FOR LONG TIME, NO PROBLEM. I AM 85 YEARS OLD AND 80% DEEF. I BOUGTH NEW HEARING AIDS WITH A BLUETOOTH ATTACHEMENT UNIT FOR TV.WITH ONLY TV  I CAN ADJUSTE VOLUME TROUGH THE TV AND BLUETOOTH. UNIT, BUT WITH THE BOX I HAVE TO INCREASE TV V ...

Trentmelb
Level 5: Eagle Eye

I've seen a lot of comments about Telstra TV customers being disappointed by the fact that we are unable to access Disney Plus.  But has Telstra officially commented on whether they will doing anything to get Disney Plus on our Telstra TV??

Manreaper
Level 1: Cadet

I'm absolutely disgusted with the telstra messaging team, since the 22nd of October 2019 I have been trying to get an issue resolved  the issue being every single move and t  series I have ever purchased on the box office library has disappeared and ...

Mehfixmybox
Level 1: Cadet

Is box office down across the board at the moment is there something. Wrong with my account 

DonnyDark
Level 1: Cadet

Every time I phone it is always out of business hours, regardless of day or time I phone. I am trying to get support for Box Office My Library. We bought a new smart TV AFTER we bought some TV series and now only get the "spinning wheel". We CAN acce ...

subi41
Level 1: Cadet

Ordered a spare Telstra TV Enhanced Remote in Jan 2021. The Remote has been delivered,but no Order details have been received by promised email.How do I best get the missing Order details please ?

tasnow
Level 3: Gumshoe

Hi, tried to install Telstra TV3  today.  Followed on screen prompts and reached a screen showing it had connected to my wifi .  Showed as connected to my Telstra E177BFwith excellent signal strength however the process stopped there with no more pro ...

Otis1
Level 1: Cadet

I am a Boost customer. I have a current FFA subscription. I recently changed from an iPhone 6 to an iPhone XR and I can’t live stream soccer games. I have deleted the My Football App off my iPhone 6 and installed it on my XR. I have rebooted the phon ...

FB07
Level 2: Rookie

Just received Telstra TV box. When I try to set up, it will not go past the wireless screen. It says it’s connected, but then doesn’t progress through the different options to finish setting up. What can I do?

Skjh84
Level 1: Cadet

Telstra TV App won’t load I have done everything, paid for a movie now I can’t watch itn

Motherdylan
Level 1: Cadet

Redeem Telstra points in box office

Fruitloop99
Level 2: Rookie

Have recently purchased a Telstra TV3 and have noticed frequent freezing and crashes when using the “live tv” feature for FTA channels. It seems to occur after watching FTA tv for an hour or so. The picture will suddenly freeze and device becomes unr ...

JodieJ
Level 1: Cadet

Have tried everything to get captions to stay off. Tried off in settings and also on replay only. Start new show and they come back on. Internet glitches slightly they come back on. Have tried resetting system. Also done full factory reset. They are ...

Cursedtomer
Level 1: Cadet

I have the same problem as Fruitloop99.It would seem that the Telstra TV 3 works for a limited time, and then turns off.I have turned off the power saving function in settings, but I am not confident this will work. 

MP1973
Level 1: Cadet

I ve recently switched to the NBN and cant seem to connect the telstra tv box .I had previously been using the remote on the telstra tv app but as this uses the wi fi to comunicate with the telstra tv box I am not able to put in the new password for ...

Chook561
Level 1: Cadet

Telstra TV remote buttons don't work

Stoner1
Level 1: Cadet

Hello -two Questions...  I’m wanting to purchase another box for our main tv ...  1) do two boxes work in one household ?  2) without an antenna does live tv work ? Or do I purchase a ‘stand’ antenna like your videos show ? - (doesn’t work on other b ...

alc88
Level 1: Cadet

Its been a while since this was discussed, wondering if there has been any progress here?You can use it on Apple TV and Roku devices. It would be really good to have this on the Telstra TV Device as its a big one for the kids.

lmstearn
Level 6: Bloodhound

Hi there,Having acquired the Telstra TV, came across this link:https://tv.telstra.com.au/portal/devices.htmlwhich seemed to be a cool way of viewing info (account related- or otherwise) of the device in the Telstra account login. Activating the url h ...

EDY81
Level 1: Cadet

I've just activated my binge tv subscription via telstra offers, how do I add the binge app to my telstra TV app? I am using the roku player and Sony smart tv..

Themata
Level 1: Cadet

I bought the movie Tenet last night but Telstra Box Office does not have subtitles for the movie. I want to request a refund but the only option is to call them - I tried that but the office is closed. Other than calling, is there any other way I can ...

george104
Level 1: Cadet

I placed my order on 26th Nov, but have yet received any update since.  I've tried to contact Customer Support onLine but was told there was an issue with my order and advised me to resubmit the order.  Are you able to help with my order. Telstra Ord ...

Mal105
Level 2: Rookie

Can I use two Telstra tv boxes in two different rooms on two different channels.  

2Bois
Level 1: Cadet

I am absolutely bored of the Screen Savers that Telstra has on their Roku Powered Telstra TV boxes. I’m possibly asking a dead-end question, but after years of a boring Telstra Screen Saver. Is there any chance of livening this part of Telstra TV up? ...

win9
Level 2: Rookie

After entering the code to linktv, and entering my login and password, the "Manage my Telstra TV appears to cycle and nothing happens. Previously, I have had no problems doing this. I have performed all the steps outlined in the help section, tried r ...

James71
Level 1: Cadet

I am getting a Telstra tv box this week and was wondering can I keep my tv antenna in my iq4 and still use the Telstra tv box with all my apps such as Netflix Stan and prime tv? thanks james 

IngridD
Level 1: Cadet

Hi, I just received a new Telstra TV and cannot get past the Wireless setup stage. I can set up new wireless connection and it accepts my password etc and shows strong connection. However it keeps asking to “update connection” which then cycles throu ...

grahami2006
Level 3: Gumshoe

Can I still have Telstra TV even though my tv, which is not a smart tv, But has a Foxtel box connected to it?

NicCusack
Level 2: Rookie

I downloaded the UFC App and started looking at its content. I decided I wanted access to the full set of features and so clicked through the menu options that asked for credit card details. At the end I had a message telling me that it had a problem ...

tonkar1962
Level 1: Cadet

Will Telstra TV work on the 4 g network? As we are rural WA and Foxtel is crap. To many repeats and to expensive to have the extra packages for more repeats so looking at Telstra TV

Ruby20
Level 1: Cadet

I have Foxtel with Telstra How do I connect Foxtel to Telstra TV

kingdom2017
Level 4: Private Eye

Hi, I already have NBN internet with Telstra and was thinking of adding Telstra TV?What Telstra TV version will I get? I was also interested in the gaming console but I don't see ps4? $22/mth (24mnths) on the Xbox One-S is not attractive especially c ...

lynettes
Level 2: Rookie

iPad, mobile all work except Telstra Tv

APO
Level 1: Cadet

Hey, our Telstra TV remote control is malfunctioning. It scrolls through the menu continuously without any buttons being pressed as if it were jammed but it’s not consistent. It has been like this for 2 days which has made our Telstra tv unusable.  W ...

kmay37
Level 1: Cadet

I sold my Telstra TV (which I owned outright) on 07/06/2018. I have been charged numerous times for Telstra Box Office purchases made by the person I sold the TV to. I have contacted the person who I sold the TV to via Facebook, and was advised that ...

CQMountaineer
Level 1: Cadet

My TV turns back on, to theTelstra TV svreensaver, after I turn off the TV when watching free to air. Downrigh annoying.

Jo144
Level 1: Cadet

How can I view Apple TV using Telstra Tv?  

Mummaray
Level 1: Cadet

How do I go about getting a second telstra Tv box?

Gunzel99
Level 1: Cadet

My Teltra TV remote has failed.

How can I contact Telstra to request a new one?

Seems I can't make direct contact with Telstra because everything is closed down due to the virus situation. I've tried the phone, the website and the various Telstra apps.

...

HAREY80
Level 1: Cadet

I am beyond frustrated, I have been trying to a) phone telstra and b) use the app to contact a person to extend my now overdue bill. I already had an extension to yesterday, have done a part payment and need to arrange a new payment extension. I just ...

LiamSpooner14
Level 2: Rookie

I watch box office on my tablet or phone and use Chromecast to play.. is this feature no longer available??

Alice20
Level 1: Cadet

Telstra tv box office not loading a movie when it says the movie is ready to watch I press ok and it goes back to the purchase options. I have now been charged 4 times for one movie.

1dug
Level 1: Cadet

Other than free to air catch up, is there anything to watch without a subscription?

Mehfixmybox
Level 1: Cadet

Is box office down across the board at the moment is there something. Wrong with my account 

subi41
Level 1: Cadet

Ordered a spare Telstra TV Enhanced Remote in Jan 2021. The Remote has been delivered,but no Order details have been received by promised email.How do I best get the missing Order details please ?

Otis1
Level 1: Cadet

I am a Boost customer. I have a current FFA subscription. I recently changed from an iPhone 6 to an iPhone XR and I can’t live stream soccer games. I have deleted the My Football App off my iPhone 6 and installed it on my XR. I have rebooted the phon ...

JodieJ
Level 1: Cadet

Have tried everything to get captions to stay off. Tried off in settings and also on replay only. Start new show and they come back on. Internet glitches slightly they come back on. Have tried resetting system. Also done full factory reset. They are ...

Cursedtomer
Level 1: Cadet

I have the same problem as Fruitloop99.It would seem that the Telstra TV 3 works for a limited time, and then turns off.I have turned off the power saving function in settings, but I am not confident this will work. 

MP1973
Level 1: Cadet

I ve recently switched to the NBN and cant seem to connect the telstra tv box .I had previously been using the remote on the telstra tv app but as this uses the wi fi to comunicate with the telstra tv box I am not able to put in the new password for ...

Chook561
Level 1: Cadet

Telstra TV remote buttons don't work

alc88
Level 1: Cadet

Its been a while since this was discussed, wondering if there has been any progress here?You can use it on Apple TV and Roku devices. It would be really good to have this on the Telstra TV Device as its a big one for the kids.

lmstearn
Level 6: Bloodhound

Hi, This morning the Telstra TV booted up, but would not interact with the remote. Rebooted, no change, then reset it, still nothing- so called 132200. Keyed in the home phone number- didn't like but seemed to go in on a third try. Something about th ...

H2oskineil
Level 1: Cadet

Suddenly the NBA app is really poor.? Works fine on XBox, PC, Mobile phone, but lagging and jerky picture on T Box.Tried re booting, box and wi fi.Everything (Except Mobile phone) I'd connected through Ethernet.No issue with movies, streaming or spee ...

MrMaps79
Level 1: Cadet

Brand new TTV³ box, connected everything, then powered up. Went through the process of connecting to my wifi just fine, then a pop-up came up on screen saying it was updating and would restart. It restarted, got as far as the Network setup where it s ...

H220
Level 2: Rookie

I have a Telstra TV 4 and the Captions option does not remain off.  In June there was a thread with the same problem but no solution. When will this be fixed? 

BS101
Level 1: Cadet

Having trouble cancelling STAN 6 month free trial from Telstra TV plus after trial period. Not recognising my username and password.

Sueroo
Level 2: Rookie

Can anyone help please.
I have been unable to find any recent threads regarding update of the Telstra TV  to find a list of recently watched shows or to continue watching something if not completed the episode. Any info, anyone?Ta so muchly 

Marcus001
Level 1: Cadet

Hi Team,   screen mirroring for the Telstra TV device seems pretty poor. I can’t get any of my new Samsung devices to screen Mira to a Telstra TV using the new smart view Samsung feature Or quick share. I think it could possibly be that the new shari ...

don1978
Level 1: Cadet
Tim831
Level 1: Cadet

I'm trying to activate my telstra tv and it won't activate I've put the code in through the online web site and logged in now it won't go past this point 

Eddie67
Level 1: Cadet

When you look at a movie to rent and you decide to look at another and go back it always takes you back to the beginning why can't it take you back from where you were not from the beginning 

JFS61
Level 1: Cadet

I have 2 Telstra tv boxes that came with $125 credit. I am trying to activate the credit and it asks for a code. I do not have one. Where can I find the code?

CassL
Level 1: Cadet

Months ago someone posted that closed captions keeps resetting itself and coming on. This always happens to me when watching ABC IVIEW or SBS on demand. Why has Telstra not fixed this?

Michaelseears
Level 1: Cadet

not happy. why are my tv-shows now only have 2 shows

dda
Level 1: Cadet

received message below .Please allow icloud emails to be sent to bigpoind addressess  and let me know  Action: failed Status: 4.7.1 Remote-MTA: dns; extmail.bigpond.com Diagnostic-Code: smtp; 550 5.7.1 Connection refused - IB115. 17.58.23.197 is blac ...

Libra11
Level 1: Cadet

How do I get activation code - which is supposed to be my ID sign-in to my Telstra account - which is more than the 8 characters they say it should be ?  Please help ?  There is no-one at Telstra to help so ringing them again is useless.

Jr83
Level 1: Cadet

Hey guys, Do you know when is Disney+ available on telstra tv? Whose interest in telstra monopoly to slow it down? Binge and kayo arrived very quickly.

SheriffofOz
Level 1: Cadet

My Telstra TV has been working no problems via HDMI 2 Receiver 2 Projector since installed 6months ago, then 3 days ago it stopped
What happensTurn power on Telstra TV,Telstra TV logo appears,it then goes to black,then to just a blue screen,Navigation ...

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